Jive VoIP Review 2025: GoTo Connect Deep Dive for Modern Businesses

A thorough, technical review of Jive VoIP (GoTo Connect) for 2025, covering features, pricing, integrations, security, and real-world feedback for businesses.

Introduction to Jive VoIP Review 2025

Voice over IP (VoIP) has fundamentally transformed business communications in the last decade. One of the names that has consistently stood out is Jive Communications, now rebranded as GoTo Connect. In this comprehensive Jive VoIP review, we'll cover everything a technology leader, IT manager, or developer needs to know: feature set, pricing, integrations, user experience, reliability, and how it stacks up against competitors in 2025.
As businesses increasingly rely on cloud-based solutions and remote teams, choosing the right VoIP phone system is crucial. This review will help you determine if Jive VoIP (GoTo Connect) is the right fit for your business, whether you're a startup, SMB, or enterprise.

What is Jive VoIP/GoTo Connect?

Jive Communications launched in 2006 as a cloud-based VoIP provider aimed at simplifying business phone systems. In 2018, the company was acquired by LogMeIn and rebranded as GoTo Connect. The platform now serves a diverse range of organizations—from agile startups to large enterprises with complex requirements.
GoTo Connect (formerly Jive) delivers a robust suite of business VoIP features: cloud phone system, call routing, video conferencing, and deep integrations with business apps. The solution is designed for flexibility, supporting both small businesses and enterprises with scalable features and secure infrastructure.
Core offerings include high-quality VoIP calling, advanced administrator tools, analytics, SMS, chat, and seamless integration with GoTo Meeting for unified communications. The platform is well-suited for remote work, distributed teams, and organizations requiring flexible deployment options. For businesses looking to integrate voice capabilities into their own applications, exploring a

phone call api

 can further enhance communication workflows.

Jive VoIP Review: Features and Functionality

Core Features

GoTo Connect's Jive VoIP platform is engineered for modern business needs:
  • Call Routing & Auto-Attendant: Build custom call flows, department routing, and time-based rules.
  • Call Queues: Manage high call volumes efficiently with call queues and ring groups.
  • Voicemail-to-Email & Visual Voicemail: Never miss important messages.
  • Device Compatibility: Supports IP desk phones (Polycom, Yealink, Cisco), softphones, and mobile apps (iOS, Android) for ultimate flexibility.
  • Advanced Analytics: Real-time dashboards and historical call reports.
If your team requires seamless video collaboration, integrating a

Video Calling API

 can provide advanced video meeting features directly within your business applications.

Integrations and APIs

Jive VoIP/GoTo Connect integrates with leading business applications:
  • CRM Integrations: Salesforce, HubSpot, Zoho CRM
  • Productivity Suites: Microsoft 365, Google Workspace
  • APIs: Robust REST APIs allow developers to automate provisioning, manage users, route calls, and integrate voice into custom workflows. Example API usage:
1{
2  "method": "POST",
3  "endpoint": "/api/v2/users",
4  "body": {
5    "username": "jane.doe@company.com",
6    "roles": ["admin"],
7    "extension": "1001"
8  }
9}
10
For developers seeking to build custom VoIP solutions, leveraging a

phone call api

 can streamline the process of adding secure and scalable calling features. Additionally, those interested in iOS development can benefit from a comprehensive

callkit tutorial

 to implement native call experiences.

Video Conferencing and Collaboration

  • GoTo Meeting Integration: Launch HD video meetings directly from the GoTo Connect dashboard or mobile app.
  • Mobile/Desktop Apps: Unified experience for calls, video, SMS, and chat across devices.
  • Collaboration Features: One-click screen sharing, SMS, team chat, and file transfer—all within a single app for better workflow integration.
For organizations looking to quickly add video functionality, you can

embed video calling sdk

 into your existing platforms for a seamless user experience. Developers building cross-platform solutions may also want to explore

webrtc android

 for real-time communication on Android devices.

Jive VoIP Pricing and Plans

GoTo Connect offers straightforward, scalable pricing tailored for businesses of all sizes. Here's a sample pricing table (2025):
1| Plan              | Monthly Price/User | Key Features                             |
2|-------------------|-------------------|------------------------------------------|
3| Basic             | $27               | Call routing, voicemail, mobile app      |
4| Standard          | $32               | Video, analytics, integrations, SMS      |
5| Premium           | $39               | Advanced admin, call queues, APIs        |
6
Comparison with competitors:
  • RingCentral: Starts at $30/user/month (similar features)
  • 8x8: Starts at $28/user/month, strong analytics
  • Nextiva: From $27.95/user/month, strong support
Compared to these alternatives, GoTo Connect delivers competitive pricing, especially when factoring in its tightly integrated video, analytics, and collaboration tools. For organizations looking for value, the all-in-one nature of Jive VoIP is a strong differentiator. If you're evaluating different solutions, consider how a

phone call api

 or

Video Calling API

 might fit into your broader communications strategy.

User Experience: Setup, Admin, and Everyday Use

Setup and Onboarding

GoTo Connect's onboarding process is designed for fast deployment, even for distributed teams. The admin portal offers a graphical dial plan editor, allowing IT admins to visually create and modify call flows. Implementation specialists and onboarding docs assist with porting numbers, provisioning devices, and remote office setup.
For teams building custom VoIP apps, following a

callkit tutorial

 can help streamline the integration of calling features on iOS devices.
Diagram

Everyday Use and Mobile Experience

Jive VoIP's user experience is centered on reliability and ease of use:
  • Call Quality: HD voice, minimal latency, and robust failover ensure consistent performance.
  • Mobile App: The GoTo Connect app (iOS, Android) mirrors the desktop experience, supporting calls, SMS, chat, and video meetings. This is ideal for remote and hybrid teams.
  • Reliability: 99.99% uptime SLA and global data centers back enterprise-grade reliability.
For Android developers, leveraging

webrtc android

 can enable real-time audio and video communication, enhancing the mobile experience for end users.

Customer Reviews and Real-World Feedback

Aggregated customer reviews from G2, TrustRadius, and Gartner (2025) reveal strong user satisfaction with Jive VoIP/GoTo Connect:
  • Customer Support: Responsive and knowledgeable, especially during onboarding and troubleshooting.
  • Ease of Use: Admin portal and mobile apps receive high marks for intuitive design.
  • Performance: Call quality and uptime are reliable, with minimal dropped calls.
Pros:
  • Comprehensive feature set
  • Competitive pricing
  • Seamless integrations
Cons:
  • Occasional sync delays with CRM integrations
  • Learning curve for advanced admin features

Security, Compliance, and Support

GoTo Connect prioritizes data privacy and regulatory compliance:
  • Compliance: GDPR, HIPAA, CCPA, and SOC 2 compliance for data protection.
  • Encryption: End-to-end call encryption and secure data storage.
  • Support: 24/7 multichannel support (phone, chat, email), plus a detailed knowledge base. Enterprise customers have access to dedicated account managers.

Jive VoIP Review: Jive vs. Competitors

How does Jive VoIP/GoTo Connect compare with other leading business VoIP solutions?
1| Feature               | GoTo Connect | RingCentral | 8x8     | Nextiva   |
2|-----------------------|--------------|-------------|---------|-----------|
3| HD Voice              | Yes          | Yes         | Yes     | Yes       |
4| Video Conferencing    | Yes (GoTo)   | Yes         | Yes     | Yes       |
5| CRM Integrations      | Yes          | Yes         | Yes     | Yes       |
6| Advanced Analytics    | Yes          | Yes         | Yes     | Yes       |
7| API Access            | Yes          | Yes         | Yes     | Limited   |
8| Price (per user/mo)   | From $27     | From $30    | From $28| From $27.95|
9| Uptime SLA            | 99.99%       | 99.999%     | 99.99%  | 99.999%   |
10
When to choose GoTo Connect:
  • You need a unified platform for voice, video, and chat
  • Deep integration with GoTo Meeting is critical
  • You prioritize ease of admin and onboarding
If you're ready to experience these features firsthand,

Try it for free

 and see how unified communications can benefit your organization.

Who Should Use Jive VoIP?

Jive VoIP (GoTo Connect) is best suited for SMBs, remote teams, and enterprises seeking a flexible, scalable VoIP solution. Its blend of robust features, strong security, and competitive pricing make it a top choice for organizations prioritizing unified communications and seamless remote work.

Conclusion: Is Jive VoIP (GoTo Connect) Worth It?

Based on its feature set, value for money, and positive customer feedback, Jive VoIP (GoTo Connect) remains a leading business VoIP solution in 2025. It delivers reliable performance, extensive integrations, and scalability for businesses of all sizes.

Get 10,000 Free Minutes Every Months

No credit card required to start.

Want to level-up your learning? Subscribe now

Subscribe to our newsletter for more tech based insights

FAQ