Twilio vs Zoom

How do Twilio and Zoom compare? And what does Video SDK offer?

Twilio

Twilio originally started by helping developers automate traditional phone calls and SMS text messages. But today, developers can use it to build business communication ( in-app and otherwise) across the customer journey.

Zoom Video SDK

The Zoom Video SDK provides a reliable video conferencing experience similar to the original Client, but with added flexibility. It encompasses a wide range of services, including audio, video, chat, screen sharing, data streams, server-side APIs, and webhooks. This extensive set of features allows developers to create customized and immersive video communication experiences within their applications.

How Video SDK make a difference

Zoom and Twilio are well-established contenders in the realm of live video. Both platforms offer various packages, features, and advantages. However, it's worth noting that they have not significantly improved the user experience in over half a decade, and integrating their SDKs into your app can take months.

Video SDK changes this landscape. With Video SDK, you receive a single SDK that seamlessly handles video/voice calls, live streams, and collaborative features right out of the box. The best part is that integrating Video SDK into your app takes only a few minutes.

This page compares Zoom and Twilio, discussing their pros and cons, while also highlighting why Video SDK deserves your consideration. With this information, you can make an informed decision and opt for a platform that provides modern solutions and easy integration for your video needs.

Features comparison : Twilio vs Zoom vs Video SDK

Twilio
Zoom Video SDK
Video SDK

No. of participants (Including hosts)

50 participants only

Limited

Up to millions of viewers

Ease of SDK Integration

Requires high coding effort

Tough and restrictive

Avg. integration takes only 2 weeks

Adpative audio/video quality

Not available

Not available

Available

Works behind the Firewall, Private Network

No

No

Yes

Role Management, Permissions, Policy and Templates

Limited

Limited

Available

Automatic video and audio track degrade due to bandwidth in-consistency

Not available

Not available

Available

Dynamic Layout for Studio and RTMP Live Streaming

Manual configuration needed

Not available

Available

Build collaborative features like chat, poll, Q & A, whiteboard etc.

Not available or Separate SDK

Free, but limited

Available

Virtual Background, Live Transcription & ML Middleware

Complex integration

Not available

Available

Webhooks

Only for recording states

Only for a few states

Available

Pricing Model

Usage based

Usage based

Usage based

Interactive Live Streaming

No

No

Yes

Cloud Recording

Yes

Yes

Yes

Interactive Whiteboard

Not available or Separate SDK

Yes

Yes

Multi-platform

Yes

No

Yes

Interactive Participant Support

Limited support

Up to 300

Up to 5,000

Mobile browser support

Limited

Chrome only

90%

Automatic audio / video degrade, re-connectivity

No

No

Yes

Audio & Video powered by AI

No

No

Yes

Independent of Open Source Dependency

No

Yes

Yes

Customised RTMP, Cloud Recording, HLS

No

No

Yes

API for building specific features such as collaborative games, polls etc

Limited

No

Yes

API to build social features such as merging rooms, battles, coins, gifts sending etc

Limited

No

Yes

Full HD recording

Yes

No

Yes

Open source templates

No

No

Yes

Full Custom roles

Limited

No

Yes

HLS Streaming

No

No

Yes

Cost-effective

No

No

Yes

Prebuilt SDK

No

No

Yes

Fully customizable UI

Limited

No

Yes

Metaverse platform support

No

No

Yes

Session analytics

Separate charges

No

Yes

Data Tracks

Separate charges

No

Yes

Cost comparison : Twilio vs Zoom vs Video SDK

Twilio
Zoom Video SDK
Video SDK

Volume Discount

No

No

Yes

Video Conferencing

  • $4 per participant per 1000 minutes
  • $3.5 per 1,000 minutes
  • Video SD: $2.00
  • Video HD: $3.00
  • Video Full HD: $7.00
  • Video 2K: $7.00
  • Video 2K+: $7.00

Analytics

Separate charges

No

Free

Separate pricing for video and audio

Yes

Yes

Yes

Free 10,000 minutes every month

No

No

Yes

Minimum price for video calls

$0.004 per participant minute

$0.0035 per participant minute

$0.002 per participant minute

Minimum price for audio-only calls

$0.004 per participant per minute

$0.0035 per participant minute

$0.0006 per participant min

Advanced Firewall Control

No

No

Free

Cloud recording pricing

  • $0.004/user/minute + $0.01/minute composition charges
  • $4 per 1,000 minutes
  • $15 per 1,000 minutes, No limit on participants

RTMP pricing

NA

  • $3.5 per 1,000 minutes
  • $15 per 1,000 minutes

ILS pricing

NA

NA

  • $0.001 per participant minute (Also supports Full HD)

Storage pricing

  • $0.05/GB/month for additional storage
  • $100 per month
  • $3 per 1000 minutes per month

Support comparison : Twilio vs Zoom vs Video SDK

Twilio
Zoom Video SDK
Video SDK

Support

Paid

No

Yes

Cost

  • Production plan: Greater of 4% of monthly spend or $250
  • Business plan: Greater of 6% of monthly spend or $1,500
  • Personalized plan: Greater of 8% of monthly spend or $5,000
  • Plans upto $1900 per month

Free

Access to Testing

No explicit support for testing, quality measurements and reports.

No

All paid accounts get access to testing support from Video SDK.

Access to TAM / CS Engineer

No

No

Dedicated CS & Solution Engineers

SLAs

No

No

Inexpensive SLA with 99.9% uptime

SUCCESS STORY

How MomentoStream increased user engagement into their live streaming platform with Video SDK

See why customers love Video SDK

Kanishk Agrawal-Sr. Director - Technology at Judge Group
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“VideoSDK's well-structured product and efficient support team expedited integration. Their excellent user experience and well-defined documentation prompted us to switch from our previous provider.”

Kanishk Agrawal ,

Sr. Director - Technology at Judge Group

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