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Twilio vs Zoom

How do Twilio and Zoom Video differ in their features and pricing? And What Does VideoSDK offer?

Twilio

Twilio originally started by helping developers automate traditional phone calls and SMS text messages. But today, developers can use it to build business communication ( in-app and otherwise) across the customer journey.

Zoom Video SDK

The Zoom Video SDK provides a reliable video conferencing experience similar to the original Client, but with added flexibility. It encompasses a wide range of services, including audio, video, chat, screen sharing, data streams, server-side APIs, and webhooks. This extensive set of features allows developers to create customized and immersive video communication experiences within their applications.

How VideoSDK make a difference

Zoom and Twilio are well-established contenders in the realm of live video. Both platforms offer various packages, features, and advantages. However, it's worth noting that they have not significantly improved the user experience in over half a decade, and integrating their SDKs into your app can take months.

VideoSDK changes this landscape. With Video SDK, you receive a single SDK that seamlessly handles video/voice calls, live streams, and collaborative features right out of the box. The best part is that integrating Video SDK into your app takes only a few minutes.

Explore the comprehensive comparison between Twilio and Zoom Video SDK on this page, delving into their features, pricing structures, and support offerings. Additionally, we shed light on why Video SDK stands out, emphasizing its unique merits.With this information, you can make an informed decision, selecting a platform that not only meets your video communication needs but also provides modern solutions and seamless integration.

Features Comparison : Twilio vs Zoom vs VideoSDK

Twilio
Zoom Video SDK
Video SDK

No. of participants (Including hosts)

Twilio not supports more than 50 participants.

Zoom Video SDK supports limited participants.

VideoSDK supports millions participants.

Ease of SDK Integration

In Twilio High coding effort required.

Tough and restrictive

VideoSDK generally requires more than 2 weeks for SDK integration.

Adpative audio/video quality

Twilio not offers adaptive audio/video quality.

Adpative audio/video quality not available in Zoom Video SDK.

VideoSDK offers adaptive audio/video quality.

Works behind the Firewall, Private Network

No

No

Yes

Role Management, Permissions, Policy and Templates

Twilio offer limited Role Management, Permissions, Policy & Templates.

Zoom Video SDK offer limited Role Management, Permissions, Policy & Templates.

VideoSDK offer Role Management, Permissions, Policy & Templates.

Automatic video and audio track degrade due to bandwidth in-consistency

Not available

Not available

Available

Dynamic Layout for Studio and RTMP Live Streaming

Twilio needed manual configuration.

Not available

In VideoSDK no needed manual configuration.

Build collaborative features like chat, poll, Q & A, whiteboard etc.

Not available or Separate SDK

In Zoom Video SDK collaborative features are available but it`s limited.

Collaborative features available VideoSDK.

Virtual Background, Live Transcription & ML Middleware

Complex integration

Not available

Easy integration

Webhooks

Only for recording states

Only for a few states

Available

Pricing Model

Usage based

Usage based

Usage based Price

Interactive Live Streaming

Twilio supports interactive live streaming.

Zoom Video SDK not supports interactive live streaming.

VideoSDK supports interactive live streaming.

Cloud Recording

Twilio offers cloud recording capabilities.

Zoom Video SDK offers cloud recording capabilities.

VideoSDK offers cloud recording capabilities.

Interactive Whiteboard

Not available or Separate SDK

Zoom Video SDK provides an interactive whiteboard feature.

VideoSDK provides an interactive whiteboard feature.

Multi-platform

Twilio supports multiple platforms for a wider reach.

Zoom Video SDK supports not multiple platforms for a wider reach.

VideoSDK supports multiple platforms for a wider reach.

Interactive Participant Support

Limited support

Up to 300

Up to 5,000

Mobile browser support

Twilio offers limited support for mobile browsers.

Zoom Video only support chrome brower.

Video support only 90% mobile browsers.

Automatic audio / video degrade, re-connectivity

Twilio not supports automatic audio/video quality adjustments.

Zoom Video SDK not supports automatic audio/video quality adjustments.

VideoSDK supports automatic audio/video quality adjustments..

Audio & Video powered by AI

No

No

Yes

Independent of Open Source Dependency

Twilio does not heavily rely on open source templates.

Zoom Video SDK is dependent on open source.

VideoSDK is not dependent on open source.

Customised RTMP, Cloud Recording, HLS

No

No

Yes

API for building specific features such as collaborative games, polls etc

Limited

No

Yes

API to build social features such as merging rooms, battles, coins, gifts sending etc

Limited

No

Yes

Full HD recording

Twilio supports full HD recording.

Zoom Video SDK not supports full HD recording.

VideoSDK supports full HD recording.

Open source templates

Twilio not heavily rely on open source templates.

Zoom Video SDK not heavily rely on open source templates.

VideoSDK heavily rely on open source templates.

Full Custom roles

Twilio offer limited support for custom roles.

Zoom Video SDK not support for custom roles.

VideoSDK offer support for full custom roles.

HLS Streaming

Twilio not supports HLS streaming.

Zoom Video SDK not supports HLS streaming.

VideoSDK supports HLS streaming.

Cost-effective

Twilio is not cost effective.

Zoom Video SDK is not cost effective.

VideoSDK is cost effective.

Prebuilt SDK

Twilio not provides prebuilt SDKs for easier integration.

Zoom Video SDK not provides prebuilt SDKs for easier integration.

VideoSDK provides prebuilt SDKs for easier integration.

Fully customizable UI

Twilio not allows for a Limited customizable UI.

Zoom Video SDK not customizable UI.

VideoSDK allows for a Limited customizable UI.

Metaverse platform support

Twilio not support Metaverse platform.

Zoom Video SDK not support Metaverse platform.

VideoSDK support Metaverse platform.

Session analytics

Separate charges

Zoom Video SDK not offer session analytics option

VideoSDK offer session analytics option.

Data Tracks

Twillio separate charges for data tracks.

Zoom Video SDK not offer track data option.

VideoSDK offer track data option.

Pricing Comparison : Twilio vs Zoom vs VideoSDK

Twilio
Zoom Video SDK
Video SDK

Volume Discount

Twilio not offer the volume discount.

Zoom Video SDK not offer the volume discount.

VideoSDK offer the volume discount.

Video Conferencing

  • $4 per participant per 1000 minutes
  • $3.5 per 1,000 minutes
  • Video SD: $2.00
  • Video HD: $3.00
  • Video Full HD: $7.00
  • Video 2K: $7.00
  • Video 2K+: $7.00

Analytics

Separate charges

No

VideoSDK offer free analytics.

Separate pricing for video and audio

Yes

Yes

Yes

Free 10,000 minutes every month

Twilio not offer free 10,000 minutes every month.

No

Yes

Minimum price for video calls

$0.004 per participant minute

$0.0035 per participant minute

$0.002 per participant minute

Minimum price for audio-only calls

$0.004 per participant per minute

$0.0035 per participant minute

$0.0006 per participant min

Advanced Firewall Control

No

No

VideoSDK offer free firewall control.

Compliance & Privacy

Twilio provides robust support for GDPR & HIPAA compliance, although it comes with associated charges.

Zoom provides robust support for Only SOC 2 Type 2 compliance.

Secure real-time audio-video to your app or website with compliance and privacy.

  1. HIPPA Complaint
  2. GDPR Complaint
  3. Data Localization
  4. SOC 2 Type 2
  5. VAPT(Vulnerability Assessment and Penetration Testing,)
  6. CERT-in (Indian Computer Emergency Response Team )

Cloud recording pricing

  • $0.004/user/minute + $0.01/minute composition charges
  • $4 per 1,000 minutes
  • Video SD: $15.00 1,000 minutes, No limit on participants
  • Video HD: $15.00 1,000 minutes,No limit on participants

RTMP pricing

NA

  • $3.5 per 1,000 minutes
  • $15 per 1,000 minutes

ILS pricing

NA

NA

  • $0.001 per participant minute (Also supports Full HD)

Storage pricing

  • $0.05/GB/month for additional storage
  • $100 per month
  • $3 per 1000 minutes per month

Support Comparison : Twilio vs Zoom vs VideoSDK

Twilio
Zoom Video SDK
Video SDK

Support

Paid

No

Yes

Cost

  • Production plan: Greater of 4% of monthly spend or $250
  • Business plan: Greater of 6% of monthly spend or $1,500
  • Personalized plan: Greater of 8% of monthly spend or $5,000
  • Plans upto $1900 per month

Free

Access to Testing

No explicit support for testing, quality measurements and reports.

No

All paid accounts get access to testing support from Video SDK.

Access to TAM / CS Engineer

No

No

Dedicated CS & Solution Engineers

SLAs

No

No

Inexpensive SLA with 99.9% uptime

SUCCESS STORY

How MomentoStream increased user engagement into their live streaming platform with Video SDK

See why customers love Video SDK

Kanishk Agrawal-Sr. Director - Technology at Judge Group
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“VideoSDK's well-structured product and efficient support team expedited integration. Their excellent user experience and well-defined documentation prompted us to switch from our previous provider.”

Kanishk Agrawal ,

Sr. Director - Technology at Judge Group

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