Twilio vs Zoom
How do Twilio and Zoom compare? And what does Video SDK offer?
Twilio originally started by helping developers automate traditional phone calls and SMS text messages. But today, developers can use it to build business communication ( in-app and otherwise) across the customer journey.
The Zoom Video SDK provides a reliable video conferencing experience similar to the original Client, but with added flexibility. It encompasses a wide range of services, including audio, video, chat, screen sharing, data streams, server-side APIs, and webhooks. This extensive set of features allows developers to create customized and immersive video communication experiences within their applications.
How Video SDK make a difference
Zoom and Twilio are well-established contenders in the realm of live video. Both platforms offer various packages, features, and advantages. However, it's worth noting that they have not significantly improved the user experience in over half a decade, and integrating their SDKs into your app can take months.
Video SDK changes this landscape. With Video SDK, you receive a single SDK that seamlessly handles video/voice calls, live streams, and collaborative features right out of the box. The best part is that integrating Video SDK into your app takes only a few minutes.
This page compares Zoom and Twilio, discussing their pros and cons, while also highlighting why Video SDK deserves your consideration. With this information, you can make an informed decision and opt for a platform that provides modern solutions and easy integration for your video needs.
Features comparison : Twilio vs Zoom vs Video SDK
features | Twilio | Zoom Video SDK | Video SDK |
|---|---|---|---|
No. of participants (Including hosts) | ✕ 50 participants only | ✕ Limited | ✓ Up to millions of viewers |
Ease of SDK Integration | ✕ Requires high coding effort | ✕ Tough and restrictive | ✓ Avg. integration takes only 2 weeks |
Adpative audio/video quality | ✕ Not available | ✕ Not available | ✓ Available |
Works behind the Firewall, Private Network | ✕ No | ✕ No | ✓ Yes |
Role Management, Permissions, Policy and Templates | ✕ Limited | ✕ Limited | ✓ Available |
Automatic video and audio track degrade due to bandwidth in-consistency | ✕ Not available | ✕ Not available | ✓ Available |
Dynamic Layout for Studio and RTMP Live Streaming | ✕ Manual configuration needed | ✕ Not available | ✓ Available |
Build collaborative features like chat, poll, Q & A, whiteboard etc. | ✕ Not available or Separate SDK | ✕ Free, but limited | ✓ Available |
Virtual Background, Live Transcription & ML Middleware | ✕ Complex integration | ✕ Not available | ✓ Available |
Webhooks | ✕ Only for recording states | ✕ Only for a few states | ✓ Available |
Pricing Model | ✓ Usage based | ✓ Usage based | ✓ Usage based |
Interactive Live Streaming | ✕ No | ✕ No | ✓ Yes |
Cloud Recording | ✓ Yes | ✓ Yes | ✓ Yes |
Interactive Whiteboard | ✕ Not available or Separate SDK | ✓ Yes | ✓ Yes |
Multi-platform | ✓ Yes | ✕ No | ✓ Yes |
Interactive Participant Support | ✕ Limited support | ✕ Up to 300 | ✓ Up to 5,000 |
Mobile browser support | ✕ Limited | ✕ Chrome only | ✓ 90% |
Automatic audio / video degrade, re-connectivity | ✕ No | ✕ No | ✓ Yes |
Audio & Video powered by AI | ✕ No | ✕ No | ✓ Yes |
Independent of Open Source Dependency | ✕ No | ✓ Yes | ✓ Yes |
Customised RTMP, Cloud Recording, HLS | ✕ No | ✕ No | ✓ Yes |
API for building specific features such as collaborative games, polls etc | ✕ Limited | ✕ No | ✓ Yes |
API to build social features such as merging rooms, battles, coins, gifts sending etc | ✕ Limited | ✕ No | ✓ Yes |
Full HD recording | ✓ Yes | ✕ No | ✓ Yes |
Open source templates | ✕ No | ✕ No | ✓ Yes |
Full Custom roles | ✕ Limited | ✕ No | ✓ Yes |
HLS Streaming | ✕ No | ✕ No | ✓ Yes |
Cost-effective | ✕ No | ✕ No | ✓ Yes |
Prebuilt SDK | ✕ No | ✕ No | ✓ Yes |
Fully customizable UI | ✕ Limited | ✕ No | ✓ Yes |
Metaverse platform support | ✕ No | ✕ No | ✓ Yes |
Session analytics | ✕ Separate charges | ✕ No | ✓ Yes |
Data Tracks | ✕ Separate charges | ✕ No | ✓ Yes |
features | Twilio | Zoom Video SDK | Video SDK |
|---|---|---|---|
No. of participants (Including hosts) | ✕ 50 participants only | ✕ Limited | ✓ Up to millions of viewers |
Ease of SDK Integration | ✕ Requires high coding effort | ✕ Tough and restrictive | ✓ Avg. integration takes only 2 weeks |
Adpative audio/video quality | ✕ Not available | ✕ Not available | ✓ Available |
Works behind the Firewall, Private Network | ✕ No | ✕ No | ✓ Yes |
Role Management, Permissions, Policy and Templates | ✕ Limited | ✕ Limited | ✓ Available |
Automatic video and audio track degrade due to bandwidth in-consistency | ✕ Not available | ✕ Not available | ✓ Available |
Dynamic Layout for Studio and RTMP Live Streaming | ✕ Manual configuration needed | ✕ Not available | ✓ Available |
Build collaborative features like chat, poll, Q & A, whiteboard etc. | ✕ Not available or Separate SDK | ✕ Free, but limited | ✓ Available |
Virtual Background, Live Transcription & ML Middleware | ✕ Complex integration | ✕ Not available | ✓ Available |
Webhooks | ✕ Only for recording states | ✕ Only for a few states | ✓ Available |
Pricing Model | ✓ Usage based | ✓ Usage based | ✓ Usage based |
Interactive Live Streaming | ✕ No | ✕ No | ✓ Yes |
Cloud Recording | ✓ Yes | ✓ Yes | ✓ Yes |
Interactive Whiteboard | ✕ Not available or Separate SDK | ✓ Yes | ✓ Yes |
Multi-platform | ✓ Yes | ✕ No | ✓ Yes |
Interactive Participant Support | ✕ Limited support | ✕ Up to 300 | ✓ Up to 5,000 |
Mobile browser support | ✕ Limited | ✕ Chrome only | ✓ 90% |
Automatic audio / video degrade, re-connectivity | ✕ No | ✕ No | ✓ Yes |
Audio & Video powered by AI | ✕ No | ✕ No | ✓ Yes |
Independent of Open Source Dependency | ✕ No | ✓ Yes | ✓ Yes |
Customised RTMP, Cloud Recording, HLS | ✕ No | ✕ No | ✓ Yes |
API for building specific features such as collaborative games, polls etc | ✕ Limited | ✕ No | ✓ Yes |
API to build social features such as merging rooms, battles, coins, gifts sending etc | ✕ Limited | ✕ No | ✓ Yes |
Full HD recording | ✓ Yes | ✕ No | ✓ Yes |
Open source templates | ✕ No | ✕ No | ✓ Yes |
Full Custom roles | ✕ Limited | ✕ No | ✓ Yes |
HLS Streaming | ✕ No | ✕ No | ✓ Yes |
Cost-effective | ✕ No | ✕ No | ✓ Yes |
Prebuilt SDK | ✕ No | ✕ No | ✓ Yes |
Fully customizable UI | ✕ Limited | ✕ No | ✓ Yes |
Metaverse platform support | ✕ No | ✕ No | ✓ Yes |
Session analytics | ✕ Separate charges | ✕ No | ✓ Yes |
Data Tracks | ✕ Separate charges | ✕ No | ✓ Yes |
Cost comparison : Twilio vs Zoom vs Video SDK
features | Twilio | Zoom Video SDK | Video SDK |
|---|---|---|---|
Volume Discount | ✕ No | ✕ No | ✓ Yes |
Video Conferencing |
|
|
|
Analytics | ✕ Separate charges | ✕ No | ✓ Free |
Separate pricing for video and audio | ✓ Yes | ✓ Yes | ✓ Yes |
Free 10,000 minutes every month | ✕ No | ✕ No | ✓ Yes |
Minimum price for video calls | $0.004 per participant minute | $0.0035 per participant minute | $0.002 per participant minute |
Minimum price for audio-only calls | $0.004 per participant per minute | $0.0035 per participant minute | $0.0006 per participant min |
Advanced Firewall Control | ✕ No | ✕ No | ✓ Free |
Cloud recording pricing |
|
|
|
RTMP pricing | NA |
|
|
ILS pricing | NA | NA |
|
Storage pricing |
|
|
|
features | Twilio | Zoom Video SDK | Video SDK |
|---|---|---|---|
Volume Discount | ✕ No | ✕ No | ✓ Yes |
Video Conferencing |
|
|
|
Analytics | ✕ Separate charges | ✕ No | ✓ Free |
Separate pricing for video and audio | ✓ Yes | ✓ Yes | ✓ Yes |
Free 10,000 minutes every month | ✕ No | ✕ No | ✓ Yes |
Minimum price for video calls | $0.004 per participant minute | $0.0035 per participant minute | $0.002 per participant minute |
Minimum price for audio-only calls | $0.004 per participant per minute | $0.0035 per participant minute | $0.0006 per participant min |
Advanced Firewall Control | ✕ No | ✕ No | ✓ Free |
Cloud recording pricing |
|
|
|
RTMP pricing | NA |
|
|
ILS pricing | NA | NA |
|
Storage pricing |
|
|
|
Support comparison : Twilio vs Zoom vs Video SDK
features | Twilio | Zoom Video SDK | Video SDK |
|---|---|---|---|
Support | ✕ Paid | ✕ No | ✓ Yes |
Cost |
|
| Free |
Access to Testing | ✕ No explicit support for testing, quality measurements and reports. | ✕ No | ✓ All paid accounts get access to testing support from Video SDK. |
Access to TAM / CS Engineer | ✕ No | ✕ No | ✓ Dedicated CS & Solution Engineers |
SLAs | ✕ No | ✕ No | ✓ Inexpensive SLA with 99.9% uptime |
features | Twilio | Zoom Video SDK | Video SDK |
|---|---|---|---|
Support | ✕ Paid | ✕ No | ✓ Yes |
Cost |
|
| Free |
Access to Testing | ✕ No explicit support for testing, quality measurements and reports. | ✕ No | ✓ All paid accounts get access to testing support from Video SDK. |
Access to TAM / CS Engineer | ✕ No | ✕ No | ✓ Dedicated CS & Solution Engineers |
SLAs | ✕ No | ✕ No | ✓ Inexpensive SLA with 99.9% uptime |
See why customers love Video SDK
“VideoSDK's well-structured product and efficient support team expedited integration. Their excellent user experience and well-defined documentation prompted us to switch from our previous provider.”
Kanishk Agrawal ,
Sr. Director - Technology at Judge Group
FAQ
