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Twilio vs Jitsi

How do Twilio and Jitsi compare? And what does Video SDK offer?

Twilio

Twilio originally started by helping developers automate traditional phone calls and SMS text messages. But today, developers can use it to build business communication ( in-app and otherwise) across the customer journey.

Jitsi

Jitsi is a free and open-source platform that simplifies video conferencing. It offers a user-friendly experience without the need for downloads or plugins, making it an excellent option for those seeking a straightforward live video solution without significant investment.

How Video SDK make a difference

Twilio and Jitsi stand out as the two most popular SDKs. Twilio is favored for its reliable product support and higher-quality video capabilities, while Jitsi provides an open-source solution with extensive UI customization options.

However, both Twilio and Jitsi require an enterprise-class development team, offer inferior support, and can be challenging to integrate into your applications.

Video SDK revolutionizes this scenario. It's a modern live SDK that empowers developers to effortlessly add live video, audio calls, streaming, and collaborative features to their applications. With Video SDK, the integration process becomes seamless and straightforward.

This page comprehensively evaluates the advantages and disadvantages of Twilio vs Jitsi.

Features comparison : Twilio vs Jitsi vs Video SDK

Twilio
Jitsi
Video SDK

No. of participants (Including hosts)

Twilio not supports more than 50 participants.

Jitsi Meet supports limited participants.

VideoSDK supports millions participants.

Ease of SDK Integration

In Twilio High coding effort required.

Requires high coding effort

VideoSDK generally requires more than 2 weeks for SDK integration.

Adpative audio/video quality

Twilio not offers adaptive audio/video quality.

Jitsi Meet not offers adaptive audio/video quality.

VideoSDK offers adaptive audio/video quality.

Works behind the Firewall, Private Network

No

No

Yes

Role Management, Permissions, Policy and Templates

Twilio offer limited Role Management, Permissions, Policy & Templates.

Role Management, Permissions, Policy & Templates are limited in Jitsi Meet.

VideoSDK offer Role Management, Permissions, Policy & Templates.

Automatic video and audio track degrade due to bandwidth in-consistency

Not available

Not available

Available

Dynamic Layout for Studio and RTMP Live Streaming

Twilio needed manual configuration.

Manual configuration needed

In VideoSDK no needed manual configuration.

Build collaborative features like chat, poll, Q & A, whiteboard etc.

Not available or Separate SDK

Complex integration

Collaborative features available VideoSDK.

Virtual Background, Live Transcription & ML Middleware

Complex integration

Yes

Easy integration

Webhooks

Only for recording states

Yes

Available

Pricing Model

Usage based

NA

Usage based Price

Interactive Live Streaming

Twilio supports interactive live streaming.

NA

VideoSDK supports interactive live streaming.

Cloud Recording

Twilio offers cloud recording capabilities.

Jitsi Meet not offers cloud recording capabilities.

VideoSDK offers cloud recording capabilities.

Interactive Whiteboard

Not available or Separate SDK

Jitsi Meet not provides an interactive whiteboard feature.

VideoSDK provides an interactive whiteboard feature.

Multi-platform

Twilio supports multiple platforms for a wider reach.

Jitsi Meet not supports multiple platforms for a wider reach

VideoSDK supports multiple platforms for a wider reach.

Interactive Participant Support

Limited support

Jitsi Meet provides limited support for interactive participants.

Up to 5,000

Mobile browser support

Twilio offers limited support for mobile browsers.

Jitsi Meet offers limited support for mobile browsers.

Video support only 90% mobile browsers.

Automatic audio / video degrade, re-connectivity

Twilio not supports automatic audio/video quality adjustments.

Jitsi Meet not supports automatic audio/video quality adjustments.

VideoSDK supports automatic audio/video quality adjustments..

Audio & Video powered by AI

No

No

Yes

Independent of Open Source Dependency

Twilio does not heavily rely on open source templates.

Jitsi Meet is not dependent on open source.

VideoSDK is not dependent on open source.

Customised RTMP, Cloud Recording, HLS

No

No

Yes

API for building specific features such as collaborative games, polls etc

Limited

No

Yes

API to build social features such as merging rooms, battles, coins, gifts sending etc

Limited

No

Yes

Full HD recording

Twilio supports full HD recording.

Jitsi Meet supports full HD recording.

VideoSDK supports full HD recording.

Open source templates

Twilio not heavily rely on open source templates.

Jitsi Meet not heavily rely on open source templates.

VideoSDK heavily rely on open source templates.

Full Custom roles

Twilio offer limited support for custom roles.

Limited to host & participant roles

VideoSDK offer support for full custom roles.

HLS Streaming

Twilio not supports HLS streaming.

Jitsi supports HLS streaming.

VideoSDK supports HLS streaming.

Cost-effective

Twilio is not cost effective.

Jitsi Meet is cost effective.

VideoSDK is cost effective.

Prebuilt SDK

Twilio not provides prebuilt SDKs for easier integration.

Jitsi Meet not provides prebuilt SDKs for easier integration.

VideoSDK provides prebuilt SDKs for easier integration.

Fully customizable UI

Twilio not allows for a Limited customizable UI.

Jitsi Meet not allows for a customizable UI.

VideoSDK allows for a Limited customizable UI.

Metaverse platform support

Twilio not support Metaverse platform.

Jitsi Meet not support Metaverse platform.

VideoSDK support Metaverse platform.

Session analytics

Separate charges

Jitsi Meet offer limited analytics option.

VideoSDK offer session analytics option.

Data Tracks

Twillio separate charges for data tracks.

Jitsi Meet offer limited data tracks option.

VideoSDK offer track data option.

Cost comparison : Twilio vs Jitsi vs Video SDK

Twilio
Jitsi
Video SDK

Volume Discount

Twilio not offer the volume discount.

NA

VideoSDK offer the volume discount.

Video Conferencing

  • $4 per participant per 1000 minutes

NA

  • Video SD: $2.00
  • Video HD: $3.00
  • Video Full HD: $7.00
  • Video 2K: $7.00
  • Video 2K+: $7.00

Analytics

Separate charges

No

VideoSDK offer free analytics.

Separate pricing for video and audio

Yes

NA

Yes

Free 10,000 minutes every month

Twilio not offer free 10,000 minutes every month.

NA

Yes

Minimum price for video calls

$0.004 per participant minute

NA

$0.002 per participant minute

Minimum price for audio-only calls

$0.004 per participant per minute

NA

$0.0006 per participant min

Advanced Firewall Control

No

No

VideoSDK offer free firewall control.

Compliance & Privacy

Twilio provides robust support for GDPR & HIPAA compliance, although it comes with associated charges.

Jitsi not provides compliance & privacy support.

Secure real-time audio-video to your app or website with compliance and privacy.

  1. HIPPA Complaint
  2. GDPR Complaint
  3. Data Localization
  4. SOC 2 Type 2
  5. VAPT(Vulnerability Assessment and Penetration Testing,)
  6. CERT-in (Indian Computer Emergency Response Team )

Cloud recording pricing

  • $0.004/user/minute + $0.01/minute composition charges

NA

  • Video SD: $15.00 1,000 minutes, No limit on participants
  • Video HD: $15.00 1,000 minutes,No limit on participants

RTMP pricing

NA

NA

  • $15 per 1,000 minutes

ILS pricing

NA

NA

  • $0.001 per participant minute (Also supports Full HD)

Storage pricing

  • $0.05/GB/month for additional storage

NA

  • $3 per 1000 minutes per month

Support comparison : Twilio vs Jitsi vs Video SDK

Twilio
Jitsi
Video SDK

Support

Paid

No

Yes

Cost

  • Production plan: Greater of 4% of monthly spend or $250
  • Business plan: Greater of 6% of monthly spend or $1,500
  • Personalized plan: Greater of 8% of monthly spend or $5,000

NA

Free

Access to Testing

No explicit support for testing, quality measurements and reports.

No

All paid accounts get access to testing support from Video SDK.

Access to TAM / CS Engineer

No

No

Dedicated CS & Solution Engineers

SLAs

No

No

Inexpensive SLA with 99.9% uptime

SUCCESS STORY

How Immigo empowered personalized language learning experience with Video SDK

See why customers love Video SDK

Kanishk Agrawal-Sr. Director - Technology at Judge Group
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“VideoSDK's well-structured product and efficient support team expedited integration. Their excellent user experience and well-defined documentation prompted us to switch from our previous provider.”

Kanishk Agrawal ,

Sr. Director - Technology at Judge Group

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