Twilio vs Jitsi

How do Twilio and Jitsi compare? And what does Video SDK offer?

Twilio originally started by helping developers automate traditional phone calls and SMS text messages. But today, developers can use it to build business communication ( in-app and otherwise) across the customer journey.

Jitsi is a free and open-source platform that simplifies video conferencing. It offers a user-friendly experience without the need for downloads or plugins, making it an excellent option for those seeking a straightforward live video solution without significant investment.

How Video SDK make a difference

Twilio and Jitsi stand out as the two most popular SDKs. Twilio is favored for its reliable product support and higher-quality video capabilities, while Jitsi provides an open-source solution with extensive UI customization options.

However, both Twilio and Jitsi require an enterprise-class development team, offer inferior support, and can be challenging to integrate into your applications.

Video SDK revolutionizes this scenario. It's a modern live SDK that empowers developers to effortlessly add live video, audio calls, streaming, and collaborative features to their applications. With Video SDK, the integration process becomes seamless and straightforward.

This page comprehensively evaluates the advantages and disadvantages of Twilio vs Jitsi.

Features comparison : Twilio vs Jitsi vs Video SDK

features	Twilio	Jitsi	Video SDK
No. of participants (Including hosts)	✕ 50 participants only	✕ Limited	✓ Up to millions of viewers
Ease of SDK Integration	✕ Requires high coding effort	✕ Requires high coding effort	✓ Avg. integration takes only 2 weeks
Adpative audio/video quality	✕ Not available	✕ Not available	✓ Available
Works behind the Firewall, Private Network	✕ No	✕ No	✓ Yes
Role Management, Permissions, Policy and Templates	✕ Limited	✕ Limited	✓ Available
Automatic video and audio track degrade due to bandwidth in-consistency	✕ Not available	✕ Not available	✓ Available
Dynamic Layout for Studio and RTMP Live Streaming	✕ Manual configuration needed	✕ Manual configuration needed	✓ Available
Build collaborative features like chat, poll, Q & A, whiteboard etc.	✕ Not available or Separate SDK	✕ Complex integration	✓ Available
Virtual Background, Live Transcription & ML Middleware	✕ Complex integration	✓ Yes	✓ Available
Webhooks	✕ Only for recording states	✓ Yes	✓ Available
Pricing Model	✓ Usage based	NA	✓ Usage based
Interactive Live Streaming	✕ No	NA	✓ Yes
Cloud Recording	✓ Yes	✕ No	✓ Yes
Interactive Whiteboard	✕ Not available or Separate SDK	✕ No	✓ Yes
Multi-platform	✓ Yes	✕ No	✓ Yes
Interactive Participant Support	✕ Limited support	✕ Limited	✓ Up to 5,000
Mobile browser support	✕ Limited	✕ Limited	✓ 90%
Automatic audio / video degrade, re-connectivity	✕ No	✕ No	✓ Yes
Audio & Video powered by AI	✕ No	✕ No	✓ Yes
Independent of Open Source Dependency	✕ No	✕ No	✓ Yes
Customised RTMP, Cloud Recording, HLS	✕ No	✕ No	✓ Yes
API for building specific features such as collaborative games, polls etc	✕ Limited	✕ No	✓ Yes
API to build social features such as merging rooms, battles, coins, gifts sending etc	✕ Limited	✕ No	✓ Yes
Full HD recording	✓ Yes	✓ Yes	✓ Yes
Open source templates	✕ No	✕ No	✓ Yes
Full Custom roles	✕ Limited	✕ Limited to host & participant roles	✓ Yes
HLS Streaming	✕ No	✓ Yes	✓ Yes
Cost-effective	✕ No	✓ Yes	✓ Yes
Prebuilt SDK	✕ No	✕ No	✓ Yes
Fully customizable UI	✕ Limited	✕ No	✓ Yes
Metaverse platform support	✕ No	✕ No	✓ Yes
Session analytics	✕ Separate charges	✕ Limited	✓ Yes
Data Tracks	✕ Separate charges	✕ Limited	✓ Yes

features	Twilio	Jitsi	Video SDK
No. of participants (Including hosts)	✕ 50 participants only	✕ Limited	✓ Up to millions of viewers
Ease of SDK Integration	✕ Requires high coding effort	✕ Requires high coding effort	✓ Avg. integration takes only 2 weeks
Adpative audio/video quality	✕ Not available	✕ Not available	✓ Available
Works behind the Firewall, Private Network	✕ No	✕ No	✓ Yes
Role Management, Permissions, Policy and Templates	✕ Limited	✕ Limited	✓ Available
Automatic video and audio track degrade due to bandwidth in-consistency	✕ Not available	✕ Not available	✓ Available
Dynamic Layout for Studio and RTMP Live Streaming	✕ Manual configuration needed	✕ Manual configuration needed	✓ Available
Build collaborative features like chat, poll, Q & A, whiteboard etc.	✕ Not available or Separate SDK	✕ Complex integration	✓ Available
Virtual Background, Live Transcription & ML Middleware	✕ Complex integration	✓ Yes	✓ Available
Webhooks	✕ Only for recording states	✓ Yes	✓ Available
Pricing Model	✓ Usage based	NA	✓ Usage based
Interactive Live Streaming	✕ No	NA	✓ Yes
Cloud Recording	✓ Yes	✕ No	✓ Yes
Interactive Whiteboard	✕ Not available or Separate SDK	✕ No	✓ Yes
Multi-platform	✓ Yes	✕ No	✓ Yes
Interactive Participant Support	✕ Limited support	✕ Limited	✓ Up to 5,000
Mobile browser support	✕ Limited	✕ Limited	✓ 90%
Automatic audio / video degrade, re-connectivity	✕ No	✕ No	✓ Yes
Audio & Video powered by AI	✕ No	✕ No	✓ Yes
Independent of Open Source Dependency	✕ No	✕ No	✓ Yes
Customised RTMP, Cloud Recording, HLS	✕ No	✕ No	✓ Yes
API for building specific features such as collaborative games, polls etc	✕ Limited	✕ No	✓ Yes
API to build social features such as merging rooms, battles, coins, gifts sending etc	✕ Limited	✕ No	✓ Yes
Full HD recording	✓ Yes	✓ Yes	✓ Yes
Open source templates	✕ No	✕ No	✓ Yes
Full Custom roles	✕ Limited	✕ Limited to host & participant roles	✓ Yes
HLS Streaming	✕ No	✓ Yes	✓ Yes
Cost-effective	✕ No	✓ Yes	✓ Yes
Prebuilt SDK	✕ No	✕ No	✓ Yes
Fully customizable UI	✕ Limited	✕ No	✓ Yes
Metaverse platform support	✕ No	✕ No	✓ Yes
Session analytics	✕ Separate charges	✕ Limited	✓ Yes
Data Tracks	✕ Separate charges	✕ Limited	✓ Yes

Cost comparison : Twilio vs Jitsi vs Video SDK

features	Twilio	Jitsi	Video SDK
Volume Discount	✕ No	NA	✓ Yes
Video Conferencing	$4 per participant per 1000 minutes	NA	Video SD: $2.00 Video HD: $3.00 Video Full HD: $7.00 Video 2K: $7.00 Video 2K+: $7.00
Analytics	✕ Separate charges	✕ No	✓ Free
Separate pricing for video and audio	✓ Yes	NA	✓ Yes
Free 10,000 minutes every month	✕ No	NA	✓ Yes
Minimum price for video calls	$0.004 per participant minute	NA	$0.002 per participant minute
Minimum price for audio-only calls	$0.004 per participant per minute	NA	$0.0006 per participant min
Advanced Firewall Control	✕ No	✕ No	✓ Free
Cloud recording pricing	$0.004/user/minute + $0.01/minute composition charges	NA	$15 per 1,000 minutes, No limit on participants
RTMP pricing	NA	NA	$15 per 1,000 minutes
ILS pricing	NA	NA	$0.001 per participant minute (Also supports Full HD)
Storage pricing	$0.05/GB/month for additional storage	NA	$3 per 1000 minutes per month

features	Twilio	Jitsi	Video SDK
Volume Discount	✕ No	NA	✓ Yes
Video Conferencing	$4 per participant per 1000 minutes	NA	Video SD: $2.00 Video HD: $3.00 Video Full HD: $7.00 Video 2K: $7.00 Video 2K+: $7.00
Analytics	✕ Separate charges	✕ No	✓ Free
Separate pricing for video and audio	✓ Yes	NA	✓ Yes
Free 10,000 minutes every month	✕ No	NA	✓ Yes
Minimum price for video calls	$0.004 per participant minute	NA	$0.002 per participant minute
Minimum price for audio-only calls	$0.004 per participant per minute	NA	$0.0006 per participant min
Advanced Firewall Control	✕ No	✕ No	✓ Free
Cloud recording pricing	$0.004/user/minute + $0.01/minute composition charges	NA	$15 per 1,000 minutes, No limit on participants
RTMP pricing	NA	NA	$15 per 1,000 minutes
ILS pricing	NA	NA	$0.001 per participant minute (Also supports Full HD)
Storage pricing	$0.05/GB/month for additional storage	NA	$3 per 1000 minutes per month

Support comparison : Twilio vs Jitsi vs Video SDK

features	Twilio	Jitsi	Video SDK
Support	✕ Paid	✕ No	✓ Yes
Cost	Production plan: Greater of 4% of monthly spend or $250 Business plan: Greater of 6% of monthly spend or $1,500 Personalized plan: Greater of 8% of monthly spend or $5,000	NA	Free
Access to Testing	✕ No explicit support for testing, quality measurements and reports.	✕ No	✓ All paid accounts get access to testing support from Video SDK.
Access to TAM / CS Engineer	✕ No	✕ No	✓ Dedicated CS & Solution Engineers
SLAs	✕ No	✕ No	✓ Inexpensive SLA with 99.9% uptime

features	Twilio	Jitsi	Video SDK
Support	✕ Paid	✕ No	✓ Yes
Cost	Production plan: Greater of 4% of monthly spend or $250 Business plan: Greater of 6% of monthly spend or $1,500 Personalized plan: Greater of 8% of monthly spend or $5,000	NA	Free
Access to Testing	✕ No explicit support for testing, quality measurements and reports.	✕ No	✓ All paid accounts get access to testing support from Video SDK.
Access to TAM / CS Engineer	✕ No	✕ No	✓ Dedicated CS & Solution Engineers
SLAs	✕ No	✕ No	✓ Inexpensive SLA with 99.9% uptime

SUCCESS STORY

How Immigo empowered personalized language learning experience with Video SDK

See why customers love Video SDK

Kanishk Agrawal-Sr. Director - Technology at Judge Group

“VideoSDK's well-structured product and efficient support team expedited integration. Their excellent user experience and well-defined documentation prompted us to switch from our previous provider.”

Kanishk Agrawal ,

Sr. Director - Technology at Judge Group

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