End of Life for Twilio Programmable Video - Upgrade to VideoSDKLearn More

Twilio vs Amazon Chime SDK

How do Twilio and Amazon Chime SDK compare? And what does Video SDK offer?

Twilio

Twilio originally started by helping developers automate traditional phone calls and SMS text messages. But today, developers can use it to build business communication ( in-app and otherwise) across the customer journey.

AWS Chime

Amazon Chime is an SDK designed to facilitate the integration of video conferencing, audio calls, and texting into your applications. The Amazon Chime SDK offers essential live video features and incorporates AWS' user management capabilities to enhance the overall functionality.

How Video SDK make a difference

Both AWS Chime and Twilio are viable options for a video SDK. Twilio stands out due to its extensive reach, large developer base, and exceptional integration capabilities. AWS Chime, on the other hand, benefits from being supported by AWS' robust cloud infrastructure and enterprise offerings.

However, for agile startups, both options might be too bulky and lacking in features to justify their costs.

Video SDK changes this landscape. It provides comprehensive video/voice calls, live streams, and collaborative features, all of which can be seamlessly integrated into your app in as little as 10 minutes.

This page compares AWS Chime and Twilio and then introduces Video SDk as a compelling alternative for those seeking an efficient and cost-effective solution for their video needs.

Features comparison : Twilio vs AWS Chime vs Video SDK

Twilio
AWS Chime
Video SDK

No. of participants (Including hosts)

Twilio not supports more than 50 participants.

AWS Chime supports upto 55 participants.

VideoSDK supports millions participants.

Ease of SDK Integration

In Twilio High coding effort required.

Requires high coding effort

VideoSDK generally requires more than 2 weeks for SDK integration.

Adpative audio/video quality

Twilio not offers adaptive audio/video quality.

AWS Chime offers adaptive audio/video quality.

VideoSDK offers adaptive audio/video quality.

Works behind the Firewall, Private Network

No

No

Yes

Role Management, Permissions, Policy and Templates

Twilio offer limited Role Management, Permissions, Policy & Templates.

AWS Chime offer limited Role Management, Permissions, Policy & Templates.

VideoSDK offer Role Management, Permissions, Policy & Templates.

Automatic video and audio track degrade due to bandwidth in-consistency

Not available

Not available

Available

Dynamic Layout for Studio and RTMP Live Streaming

Twilio needed manual configuration.

Not available

In VideoSDK no needed manual configuration.

Build collaborative features like chat, poll, Q & A, whiteboard etc.

Not available or Separate SDK

In AWS Chime collaborative features is not available.

Collaborative features available VideoSDK.

Virtual Background, Live Transcription & ML Middleware

Complex integration

Not available

Easy integration

Webhooks

Only for recording states

Not available

Available

Pricing Model

Usage based

Usage based

Usage based Price

Interactive Live Streaming

Twilio supports interactive live streaming.

Separate SDK

VideoSDK supports interactive live streaming.

Cloud Recording

Twilio offers cloud recording capabilities.

AWS Chime offers cloud recording capabilities.

VideoSDK offers cloud recording capabilities.

Interactive Whiteboard

Not available or Separate SDK

AWS Chime not provides an interactive whiteboard feature.

VideoSDK provides an interactive whiteboard feature.

Multi-platform

Twilio supports multiple platforms for a wider reach.

AWS Chime not supports multiple platforms for a wider reach

VideoSDK supports multiple platforms for a wider reach.

Interactive Participant Support

Limited support

AWS Chime support upto 250 interactive participants.

Up to 5,000

Mobile browser support

Twilio offers limited support for mobile browsers.

AWS Chime offers limited support for mobile browsers.

Video support only 90% mobile browsers.

Automatic audio / video degrade, re-connectivity

Twilio not supports automatic audio/video quality adjustments.

AWS Chime supports automatic audio/video quality adjustments..

VideoSDK supports automatic audio/video quality adjustments..

Audio & Video powered by AI

No

No

Yes

Independent of Open Source Dependency

Twilio does not heavily rely on open source templates.

AWS Chime is not dependent on open source.

VideoSDK is not dependent on open source.

Customised RTMP, Cloud Recording, HLS

No

No

Yes

API for building specific features such as collaborative games, polls etc

Limited

No

Yes

API to build social features such as merging rooms, battles, coins, gifts sending etc

Limited

No

Yes

Full HD recording

Twilio supports full HD recording.

AWS Chime supports full HD recording.

VideoSDK supports full HD recording.

Open source templates

Twilio not heavily rely on open source templates.

No

VideoSDK heavily rely on open source templates.

Full Custom roles

Twilio offer limited support for custom roles.

AWS Chime offer limited support for custom roles.

VideoSDK offer support for full custom roles.

HLS Streaming

Twilio not supports HLS streaming.

AWS Chime supports HLS streaming.

VideoSDK supports HLS streaming.

Cost-effective

Twilio is not cost effective.

AWS Chime is not cost effective.

VideoSDK is cost effective.

Prebuilt SDK

Twilio not provides prebuilt SDKs for easier integration.

AWS Chime not provides prebuilt SDKs for easier integration.

VideoSDK provides prebuilt SDKs for easier integration.

Fully customizable UI

Twilio not allows for a Limited customizable UI.

AWS Chime not allows for a customizable UI.

VideoSDK allows for a Limited customizable UI.

Metaverse platform support

Twilio not support Metaverse platform.

AWS Chime not support Metaverse platform.

VideoSDK support Metaverse platform.

Session analytics

Separate charges

Paid

VideoSDK offer session analytics option.

Data Tracks

Twillio separate charges for data tracks.

AWS Chime not offer data tracks option.

VideoSDK offer track data option.

Cost comparison : Twilio vs AWS Chime vs Video SDK

Twilio
AWS Chime
Video SDK

Volume Discount

Twilio not offer the volume discount.

AWS Chime offer the volume discount.

VideoSDK offer the volume discount.

Video Conferencing

  • $4 per participant per 1000 minutes
  • $1.7 per 1,000 minutes
  • Video SD: $2.00
  • Video HD: $3.00
  • Video Full HD: $7.00
  • Video 2K: $7.00
  • Video 2K+: $7.00

Analytics

Separate charges

$0.023 per minute

VideoSDK offer free analytics.

Separate pricing for video and audio

Yes

Yes

Yes

Free 10,000 minutes every month

Twilio not offer free 10,000 minutes every month.

No

Yes

Minimum price for video calls

$0.004 per participant minute

$0.0017 per participant minute

$0.002 per participant minute

Minimum price for audio-only calls

$0.004 per participant per minute

$0.0017 per participant minute

$0.0006 per participant min

Advanced Firewall Control

No

No

VideoSDK offer free firewall control.

Compliance & Privacy

Twilio provides robust support for GDPR & HIPAA compliance, although it comes with associated charges.

AWS Chime SDK provides robust support for HIPAA compliance.

Secure real-time audio-video to your app or website with compliance and privacy.

  1. HIPPA Complaint
  2. GDPR Complaint
  3. Data Localization
  4. SOC 2 Type 2
  5. VAPT(Vulnerability Assessment and Penetration Testing,)
  6. CERT-in (Indian Computer Emergency Response Team )

Cloud recording pricing

  • $0.004/user/minute + $0.01/minute composition charges
  • $12.5 per 1,000 minutes
  • Video SD: $15.00 1,000 minutes, No limit on participants
  • Video HD: $15.00 1,000 minutes,No limit on participants

RTMP pricing

NA

NA

  • $15 per 1,000 minutes

ILS pricing

NA

NA

  • $0.001 per participant minute (Also supports Full HD)

Storage pricing

  • $0.05/GB/month for additional storage
  • $0.023 per GB
  • $3 per 1000 minutes per month

Support comparison : Twilio vs AWS Chime vs Video SDK

Twilio
AWS Chime
Video SDK

Support

Paid

Paid

Yes

Cost

  • Production plan: Greater of 4% of monthly spend or $250
  • Business plan: Greater of 6% of monthly spend or $1,500
  • Personalized plan: Greater of 8% of monthly spend or $5,000
  • Plans upto $5,500 per month

Free

Access to Testing

No explicit support for testing, quality measurements and reports.

No

All paid accounts get access to testing support from Video SDK.

Access to TAM / CS Engineer

No

No

Dedicated CS & Solution Engineers

SLAs

No

No

Inexpensive SLA with 99.9% uptime

SUCCESS STORY

How Immigo empowered personalized language learning experience with Video SDK

See why customers love Video SDK

Shilpa Jain-CEO & Co-Founder at Talk Your Heart Out
Company Logo

“We switched from a major international player to Video SDK due to their responsiveness to feedback, superior product, and better service. They outshine bigger players in the market and have been excellent in resolving issues promptly.”

Shilpa Jain ,

CEO & Co-Founder at Talk Your Heart Out

Have any business query?

FAQ

Let’s build together