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Twilio vs Amazon Chime SDK

How do Twilio and Amazon Chime SDK compare? And what does Video SDK offer?
Twilio

Twilio

originally started by helping developers automate traditional phone calls and SMS text messages. But today, developers can use it to build business communication ( in-app and otherwise) across the customer journey.
AWS Chime

Amazon Chime

is a set of real-time communication components provided by AWS that enables developers to integrate audio calling, video calling, and chat features into their applications. Amazon Chime SDK provides seamless online meetings and interactive live-streaming experiences in web and mobile apps.
How Video SDK make a difference
Both AWS Chime and Twilio are viable options for a video SDK. Twilio stands out due to its extensive reach, large developer base, and exceptional integration capabilities. AWS Chime, on the other hand, benefits from being supported by AWS' robust cloud infrastructure and enterprise offerings.
However, for agile startups, both options might be too bulky and lacking in features to justify their costs.
Video SDK changes this landscape. It provides comprehensive video/voice calls, live streams, and collaborative features, all of which can be seamlessly integrated into your app in as little as 10 minutes.
This page compares AWS Chime and Twilio and then introduces Video SDk as a compelling alternative for those seeking an efficient and cost-effective solution for their video needs.

Features comparison : Twilio vs AWS Chime vs Video SDK

Twilio
AWS Chime
VideoSDK
No. of Participants (Including Hosts)
Twilio not supports more than 50 participants.
Upto 250 participants
VideoSDK supports upto Million Participants
Ease of SDK Integration
In Twilio High coding effort required.
Requires high coding effort
VideoSDK requires less than 2 weeks for

SDK integration

Adpative Audio/Video Quality
Twilio not offers adaptive audio/video quality.
Yes
VideoSDK provides best adaptive audio/video quality.
Works behind the Firewall/Private-Network
No
Need Manual Configuration
Yes
Role Management, Permissions, Policy and Templates
Twilio offer limited Role Management, Permissions, Policy & Templates.
Limited Access
VideoSDK offers Role management, Permissions, Policy and Templates
Automatic video and audio track degrade due to bandwidth in-consistency
Not available
Yes
Available
Dynamic Layout for Studio and RTMP Live Streaming
Twilio needed manual configuration.
Not available
Available (No need for manual config.)
Build collaborative features like chat, poll, Q & A, whiteboard etc.
Not available or Separate SDK
Available
VideoSDK offers a range of collaborative features
Virtual Background, Live Transcription & ML Middleware
Complex integration
Available
Easy Integration
Webhooks
Only for recording states
Available for Advance Usecase
Available
Pricing Model
Usage based
Usage-Based
Pay-as-You-Go

Plan

Interactive Live Streaming
Twilio supports interactive live streaming.
Separate SDK
VideoSDK supports

Interactive Live Streaming

Cloud Recording
Twilio offers cloud recording capabilities.
Available
VideoSDK offers Cloud Recording Capabilities
Interactive Whiteboard
Not available or Separate SDK
No
VideoSDK provides Interactive Whiteboard Feature
Multi-platform
Twilio supports multiple platforms for a wider reach.
Limited
VideoSDK compatible with Multi-Platforms for greater reach
Interactive Participant Support
Limited support
Support upto 250 participants
Upto 5,000
Mobile Browser Support
Twilio offers limited support for mobile browsers.
Limited (Not Supported in Linux browser compatibility and mobile frameworks)
Video support 91% mobile browsers
Automatic Audio/Video Degrade, Re-connectivity
Twilio not supports automatic audio/video quality adjustments.
Yes
VideoSDK supports Reconnectivity with Audio/Video Quality adjustments..
Audio & Video powered by AI
No
Yes
Yes
Independent of Open Source Dependency
Twilio does not heavily rely on open source templates.
No
VideoSDK is not dependent on open source.
Customised RTMP, Cloud Recording, HLS
No
Yes
Yes
API for Specific Features (Collaborative Games, Polls, etc.)
Limited
Yes
Yes
API for Social Features (Merging Rooms, Battles, Coins, Gifts Sending etc.)
Limited
No
Yes
Full HD Recording
Twilio supports full HD recording.
Supports FHD recording
VideoSDK supports full HD recording
Open Source Templates
Twilio not heavily rely on open source templates.
No
VideoSDK rely on open source templates
Full Custom roles
Twilio offer limited support for custom roles.
No
VideoSDK offer support for full custom roles
HLS Streaming
Twilio not supports HLS streaming.
Yes
VideoSDK supports HLS streaming
Cost-effective
Twilio is not cost effective.
No
VideoSDK is Cost Effective
Prebuilt SDK
Twilio not provides prebuilt SDKs for easier integration.
Yes
VideoSDK provides Prebuilt SDKs for easier integration
Fully Customizable UI
Twilio not allows for a Limited customizable UI.
Yes
VideoSDK allows for Limited customizable UI
Metaverse Platform Support
Twilio not support Metaverse platform.
No
VideoSDK support Metaverse platform
Session Analytics
Separate charges
Paid
VideoSDK offer session analytics option
Data Tracks
Twillio separate charges for data tracks.
Yes
VideoSDK offer track data option

Cost comparison : Twilio vs AWS Chime vs Video SDK

Twilio
AWS Chime
VideoSDK
Volume Discount
Twilio not offer the volume discount.
No
VideoSDK offer the

Volume Discount

Video Conferencing
  • $4 per participant per 1000 minutes
  • Basic plan: Free
  • Plus plan: $2.50 per user per month
  • Pro plan: $15 per user per month
  • Video SD: $2.00
  • Video HD: $3.00
  • Video Full HD: $7.00
  • Video 2K: $7.00
  • Video 2K+: $7.00
Analytics
Separate charges
Paid
VideoSDK offer Free Analytics with Dashboard
Separate Pricing for Video and Audio
Yes
Yes
Yes
Free 10,000 Minutes Every Month
Twilio not offer free 10,000 minutes every month.
No
Yes
Minimum Price for Video Calls
$0.004 per participant minute
$0.0017 per attendee per minute
$0.002 per participant minutes
Minimum Price for Audio-only Calls
$0.004 per participant per minute
$0.002 per minute
$0.0006 per participant minutes
Advanced Firewall Control
No
No
VideoSDK offer Free Firewall Control
Compliance & Privacy
Twilio provides robust support for GDPR & HIPAA compliance, although it comes with associated charges.
Yes
Provide Compliance Standards and Privacy Regulations:
  • HIPPA Complaint
  • GDPR Complaint
  • Data Localization
  • SOC2 : Type 2
  • ISO:27001
  • VAPT (Vulnerability Assessment and Penetration Testing)
  • CERT-in (Indian Computer Emergency Response Team)
Cloud Recording Pricing
  • $0.004/user/minute + $0.01/minute composition charges
  • HD (720p): $0.01 per minute.
  • Full HD (1080p): $0.0125 per minute.
  • Active Speaker Video and Audio: $0.0034 per minute.
  • Audio Stream: $0.0017 per minute.
  • Individual Video/Content Share Streams: $0.0017 per minute.
  • Video SD: $15.00 1,000 minutes (No limit on participants)
  • Video HD: $15.00 1,000 minutes (No limit on participants)
RTMP Pricing
NA
  • HD (720p): $0.09 per minute
  • Full HD (1080p): $0.125 per minute
  • $15 per 1,000 minutes
ILS Pricing
NA
  • HD (720p): $0.09 per minute
  • Full HD (1080p): $0.125 per minute
  • $0.001 per participant minute (Support Full HD)
Storage Pricing
  • $0.05/GB/month for additional storage
Amazon S3 storage + Data transfer fees
  • $3 per 1000 minutes per month

Support comparison : Twilio vs AWS Chime vs Video SDK

Twilio
AWS Chime
VideoSDK
Support
Paid
Paid
Yes
Cost
  • Production plan: Greater of 4% of monthly spend or $250
  • Business plan: Greater of 6% of monthly spend or $1,500
  • Personalized plan: Greater of 8% of monthly spend or $5,000
  • Premium plan: $29 per month
Free
Access to Testing
No explicit support for testing, quality measurements and reports.
Available
All paid accounts get access to testing support from Video SDK
Access to TAM / CS Engineer
No
Available
Dedicated CS & Solution Engineers
SLAs
No
Available
Affordable SLA with

99.9% Uptime

SUCCESS STORY

How Immigo empowered personalized language learning experience with Video SDK

See why customers love Video SDK
Shilpa Jain-CEO & Co-Founder at Talk Your Heart Out
Company Logo

“We switched from a major international player to Video SDK due to their responsiveness to feedback, superior product, and better service. They outshine bigger players in the market and have been excellent in resolving issues promptly.”

Shilpa Jain ,

CEO & Co-Founder at Talk Your Heart Out

Have any business query?

FAQ

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