Build AI Voice Assistants for Call Centers

1python -m venv venv
2source venv/bin/activate  # On Windows use `venv\\Scripts\\activate`
3

1pip install videosdk
2pip install python-dotenv
3

1VIDEOSDK_API_KEY=your_api_key_here
2

1import asyncio, os
2from videosdk.agents import Agent, AgentSession, CascadingPipeline, JobContext, RoomOptions, WorkerJob, ConversationFlow
3from videosdk.plugins.silero import SileroVAD
4from videosdk.plugins.turn_detector import TurnDetector, pre_download_model
5from videosdk.plugins.deepgram import DeepgramSTT
6from videosdk.plugins.openai import OpenAILLM
7from videosdk.plugins.elevenlabs import ElevenLabsTTS
8from typing import AsyncIterator
9
10# Pre-downloading the Turn Detector model
11pre_download_model()
12
13agent_instructions = "You are an AI Voice Agent designed specifically for call centers. Your primary role is to assist customers by providing accurate information and resolving common queries efficiently. You are capable of handling a wide range of customer service tasks, including answering frequently asked questions, processing orders, and providing status updates on existing requests. However, you must adhere to the following constraints: you cannot make decisions that require human judgment, you must always verify customer identity before sharing sensitive information, and you should escalate complex issues to a human representative. Additionally, you must inform customers that their calls may be recorded for quality assurance purposes."
14
15class MyVoiceAgent(Agent):
16    def __init__(self):
17        super().__init__(instructions=agent_instructions)
18    async def on_enter(self): await self.session.say("Hello! How can I help?")
19    async def on_exit(self): await self.session.say("Goodbye!")
20
21async def start_session(context: JobContext):
22    # Create agent and conversation flow
23    agent = MyVoiceAgent()
24    conversation_flow = ConversationFlow(agent)
25
26    # Create pipeline
27    pipeline = CascadingPipeline(
28        stt=DeepgramSTT(model="nova-2", language="en"),
29        llm=OpenAILLM(model="gpt-4o"),
30        tts=ElevenLabsTTS(model="eleven_flash_v2_5"),
31        vad=SileroVAD(threshold=0.35),
32        turn_detector=TurnDetector(threshold=0.8)
33    )
34
35    session = AgentSession(
36        agent=agent,
37        pipeline=pipeline,
38        conversation_flow=conversation_flow
39    )
40
41    try:
42        await context.connect()
43        await session.start()
44        # Keep the session running until manually terminated
45        await asyncio.Event().wait()
46    finally:
47        # Clean up resources when done
48        await session.close()
49        await context.shutdown()
50
51def make_context() -> JobContext:
52    room_options = RoomOptions(
53    #  room_id="YOUR_MEETING_ID",  # Set to join a pre-created room; omit to auto-create
54        name="VideoSDK Cascaded Agent",
55        playground=True
56    )
57
58    return JobContext(room_options=room_options)
59
60if __name__ == "__main__":
61    job = WorkerJob(entrypoint=start_session, jobctx=make_context)
62    job.start()
63

1curl -X POST "https://api.videosdk.live/v1/meetings" \
2-H "Authorization: Bearer YOUR_API_KEY" \
3-H "Content-Type: application/json"
4

1class MyVoiceAgent(Agent):
2    def __init__(self):
3        super().__init__(instructions=agent_instructions)
4    async def on_enter(self): await self.session.say("Hello! How can I help?")
5    async def on_exit(self): await self.session.say("Goodbye!")
6

1pipeline = CascadingPipeline(
2    stt=DeepgramSTT(model="nova-2", language="en"),
3    llm=OpenAILLM(model="gpt-4o"),
4    tts=ElevenLabsTTS(model="eleven_flash_v2_5"),
5    vad=SileroVAD(threshold=0.35),
6    turn_detector=TurnDetector(threshold=0.8)
7)
8

1async def start_session(context: JobContext):
2    agent = MyVoiceAgent()
3    conversation_flow = ConversationFlow(agent)
4    pipeline = CascadingPipeline(
5        stt=DeepgramSTT(model="nova-2", language="en"),
6        llm=OpenAILLM(model="gpt-4o"),
7        tts=ElevenLabsTTS(model="eleven_flash_v2_5"),
8        vad=SileroVAD(threshold=0.35),
9        turn_detector=TurnDetector(threshold=0.8)
10    )
11    session = AgentSession(
12        agent=agent,
13        pipeline=pipeline,
14        conversation_flow=conversation_flow
15    )
16    try:
17        await context.connect()
18        await session.start()
19        await asyncio.Event().wait()
20    finally:
21        await session.close()
22        await context.shutdown()
23
24def make_context() -> JobContext:
25    room_options = RoomOptions(
26        name="VideoSDK Cascaded Agent",
27        playground=True
28    )
29    return JobContext(room_options=room_options)
30

1python main.py
2