Groww, India’s #1 investing platform, achieved a ~90% VideoKYC success rate using VideoSDK

Groww Hero Image
groww logo

Industry

BFSI

Headquarter

Bengaluru

Products used

Audio & Video SDK

Cloud Recording

Groww, a leading investment platform in India, empowers millions by offering instant loans with a smooth digital experience. When tasked with streamlining their lending operations and building a compliant, reliable, and customer-focused Video KYC process to meet RBI regulations, Groww trusted VideoSDK to deliver a solution that ensured speed, scalability, and success.

CHALLENGE

Streamlining Lending with Compliance

In the highly competitive lending industry, where customer trust and operational speed are paramount, Groww needed a partner that could help them build a Video KYC platform aligned with RBI regulations. Groww required a solution that could maintain their competitive edge in instant loan processing without sacrificing the accuracy and also handle thousands of daily KYC sessions without technical disruptions.
Groww sought a platform that could deliver not just compliance but also exceptional customer experience—one they could trust to power the backbone of their lending process.
Rohan Patra-Product Manager - Groww
groww

VideoSDK’s developer-friendly platform and responsive team enabled us to go live within a month, achieving ~90% Video KYC success with almost zero technical issues.

Rohan Patra ,

Product Manager - Groww

SOLUTION

Compliant and Scalable Video KYC Solution

  • Faster Go-to-Market: VideoSDK’s developer-friendly APIs and hands-on support enabled Groww to launch their Video KYC solution within a record time of one month.
  • Compliant-SDK: RBI compliant SDK ensured data encryption, and breach prevention using geo-tagging and VPN detection.
  • Adaptive Bitrate: Our adaptive bitrate solution ensured that even customers with low bandwidth could complete their KYC without any technical hiccups.
  • Instant Recording: With VideoSDK’s instant recording delivered under 10 secs, auditors could review sessions within minutes, significantly reducing loan approval time.
  • Scalable solution:Scalable Infrastructure allowed to conduct concurrent v-KYC sessions, and ensured operational consistency.

Groww’s Success with Video SDK

~90%

v-KYC Call Success Rate

Ensured uninterrupted and smooth customer onboarding.

100%

RBI-Compliant v-KYC Process

Fully RBI Compliant with Certin, VAPT, SOC 2 and ISO 27001

<10 secs

Recording Delivery

Instant recording of v-KYC sessions into their cloud storage.

45 secs

V-KYC Completion Time

Instant recording streamlined the process, significantly reducing loan approval time.

ROI DELIVERED

v-KYC Success Rate

~90%

Recording Delivery

<10 secs

v-KYC Completion Rate

45 secs

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