How Felicity reduced technical counselling session issues by 70% with VideoSDKFelicity reduced technical counselling session issues by 70% with VideoSDK

Industry

Mental Health / Telehealth

Headquarter

India

Products used

Real-Time Audio and Video SDK

Cloud Recording

Felicity is an India-based mental health and teletherapy platform that provides online counselling through video, audio, and chat sessions. Founded in 2019, the company connects users with licensed psychologists and offers mental wellness tools, therapy matching, assessments, and secure virtual therapy sessions accessible anytime, anywhere.

CHALLENGE

Ensuring Reliable and Uninterrupted Online Counselling Sessions During a Critical Platform Migration

Felicity needed to quickly migrate from its existing video communication provider after the service was being discontinued. The platform faced ongoing connectivity and session-quality issues that affected online counselling experiences for therapists and patients. At the same time, the team required a fast and reliable deployment process with minimal engineering effort, while also supporting session recording capabilities for research-focused counselling studies.

“Since the current service that we were using was shutting down, I was looking for a good alternative when I found VideoSDK. It was a quick-to-setup solution as well as cost effective. The support team is great! I would totally recommend it!”

Mohd Haris ,

Software Developer

SOLUTION

Rapid Deployment of a Reliable Teletherapy Infrastructure with VideoSDK

Felicity adopted VideoSDK to rapidly build a stable and scalable teletherapy infrastructure without extensive redevelopment. Using production-ready React examples and documentation, the team integrated secure video, audio, and cloud recording capabilities within just a few days. VideoSDK also provided responsive technical support during onboarding, helping the team ensure smooth migration, reliable counselling sessions, and an overall cost-effective transition from their previous provider.

Felicity's success with VideoSDK

70%

Reduction in Technical Session Issues

48 Hours

Complete Platform Migration

100%

Continuity for Online Counselling Sessions

3x Faster

Development and Integration Process

0 Major

Migration Downtime Issues

ROI DELIVERED

Reduction in Technical Issues

70%

Complete Platform Migration

2 Days

Continuity for Online Counselling Sessions

100%

Development & Integration Process

3x Faster

Migration Downtime Issues

0 Major

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