How Curable Scaled High-Quality Telemedicine Consultations with VideoSDK How Curable Scaled High-Quality Telemedicine Consultations with VideoSDK

Industry

Healthcare / Telemedicine

Headquarter

India

Products used

Audio & Video SDK

Call Quality Analytics

Real-time Monitoring

Session Insights

Curable is a telemedicine platform focused on delivering accessible, high-quality healthcare consultations remotely. As patient demand continues to grow, Curable's mission is to ensure every consultation remains reliable, efficient, and seamless while maintaining the highest standards of care. Real-time communication is a critical component of the platform, enabling doctors and patients to connect instantly regardless of location.

CHALLENGE

The Challenge

As telemedicine adoption increased, Curable needed a communication infrastructure capable of supporting quality healthcare experiences at scale.

Before VideoSDK, the team faced challenges in obtaining detailed visibility into call performance and understanding the root causes of communication issues. Limited call analytics made it difficult to perform effective root cause analysis (RCA), troubleshoot incidents quickly, and continuously improve the consultation experience.

For a healthcare platform, every failed or poor-quality consultation can impact patient satisfaction and clinical outcomes. Curable needed a reliable communication partner that could provide both stability and actionable insights.

Sada Sivam-Curable Care, Head of Operations

"VideoSDK has been instrumental in helping us deliver seamless telemedicine consultations. The platform is reliable, developer-friendly, and backed by a highly responsive support team. It's been a valuable technology partner for Curable."

Sada Sivam ,

Curable Care, Head of Operations

SOLUTION

The Solution

Curable adopted VideoSDK after discovering the platform through a referral. The team completed the proof of concept and integration in approximately three months, successfully embedding real-time communication into their telemedicine workflows. Beyond reliable audio and video communication, VideoSDK provided detailed call quality analytics and metrics that gave the team deeper visibility into session performance. This allowed Curable to:

Identify and analyze call quality issues faster
Perform effective root cause analysis (RCA)
Improve operational response times
Gain direct access to expert technical support
Deliver more consistent telemedicine experiences The combination of infrastructure reliability and actionable insights enabled Curable to focus on delivering quality healthcare at scale.

Curable's Success with VideoSDK

<1 Months

POC & Integration Time

Successfully deployed and integrated into production workflows.

6 Lakh+

Doctor & patients in a meeting

Reliable communication infrastructure supporting healthcare delivery.

Enhanced Visibility

Call Quality Analytics

Better RCA and operational monitoring through detailed call metrics.

Responsive Support

Dedicated Partnership

Direct access to technical experts for faster issue resolution.

ROI DELIVERED

Call Analytics Visibility

Comprehensive quality metrics enabled faster identification and resolution of communication issues.

Improved Operational Efficiency

Teams can now perform effective RCA and respond to incidents more quickly.

3 Lakh+ sessions

Stable communication infrastructure supports seamless doctor-patient consultations.

Strong Technology Partnership

Responsive support and collaboration help Curable continuously improve patient experience.

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How Curable Scaled High-Quality Telemedicine Consultations with VideoSDK How Curable Scaled High-Quality Telemedicine Consultations with VideoSDK

Industry

Healthcare / Telemedicine

Headquarter

India

Products used

Audio & Video SDK

Call Quality Analytics

Real-time Monitoring

Session Insights

CHALLENGE

The Challenge

As telemedicine adoption increased, Curable needed a communication infrastructure capable of supporting quality healthcare experiences at scale.

Sada Sivam ,

Curable Care, Head of Operations

SOLUTION

The Solution

Identify and analyze call quality issues faster
Perform effective root cause analysis (RCA)
Improve operational response times
Gain direct access to expert technical support
Deliver more consistent telemedicine experiences The combination of infrastructure reliability and actionable insights enabled Curable to focus on delivering quality healthcare at scale.

Curable's Success with VideoSDK

<1 Months

POC & Integration Time

Successfully deployed and integrated into production workflows.

6 Lakh+

Doctor & patients in a meeting

Reliable communication infrastructure supporting healthcare delivery.

Enhanced Visibility

Call Quality Analytics

Better RCA and operational monitoring through detailed call metrics.

Responsive Support

Dedicated Partnership

Direct access to technical experts for faster issue resolution.

ROI DELIVERED

Call Analytics Visibility

Comprehensive quality metrics enabled faster identification and resolution of communication issues.

Improved Operational Efficiency

Teams can now perform effective RCA and respond to incidents more quickly.

3 Lakh+ sessions

Stable communication infrastructure supports seamless doctor-patient consultations.

Strong Technology Partnership

Responsive support and collaboration help Curable continuously improve patient experience.