A brief and unbiased comparison of five major audio-video infrastructure providers: Agora, Twilio, Vonage, Zoom, and VideoSDK

This article will break down the main features and limitations of five tools that provide the infrastructure for embedding in-app audio-video functionality to help CEO, CTO, PM, developers and finance team make a more informed decision: Agora, Twilio, Vonage, Zoom, and VideoSDK.

The video conferencing market is expected to grow at a CAGR of 12.6% during the forecast period, reaching USD 19.1 billion by 2027 from an estimated USD 10.6 billion in 2022. Because of the development of conferencing platforms based on machine learning and artificial intelligence, the companies are poised for profitable growth. These solutions enable businesses to maximise the use of collaboration platforms and increase meeting productivity by leveraging facial recognition and virtual assistant technology. With the use of AI in conferencing systems, organisations can learn more about the ideal meeting size, ideal meeting duration, and best meeting time of day.

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The 'Verticalization' of Zoom

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The number of 5G subscribers globally is expected to reach 5 billion by 2028.

According to the latest edition of the Ericsson Mobility Report, 65% of the world's population would have 5G coverage, with networks handling 45% of global mobile data traffic.

Video traffic in mobile networks is expected to increase by around 30% per year until 2025. It will account for nearly 75% of mobile data traffic, up from a little more than 60% in 2019.

This article will evaluate solutions based on six criteria:

Agora: Real-Time Voice and Video Engagement

What is Agora.io?

Agora is a company that offers a real-time video and audio communication platform. The Agora platform makes it simple for developers to create interactive speech and video apps by offering APIs that allow them to quickly add real-time voice and video features to their applications.

The Agora platform may be used to create applications for a wide range of use cases, such as video conferencing, live streaming, online education, and customer support. The technology is built to serve huge numbers of users and can offer high-quality audio and video even in low-bandwidth conditions.

Agora is based in China and has offices USA. Since its inception in 2012, the firm has grown to become a major provider of real-time communication solutions for businesses and organisations.

Twilio: In-App Customer Engagement

What is Twilio and Twilio Video?

Twilio is a cloud communications platform that allows developers to create, grow, and manage communication solutions through the use of a set of APIs. Twilio's APIs enable developers to add voice, text, and messaging capability to their apps, allowing them to communicate in real time with their users.

Twilio Video may be used to create apps for a wide range of applications, including video conferencing, live streaming, online education, and customer care. The technology is built to serve huge numbers of users and can give better video even in reflects the common.

Twilio was formed in 2008 and is located in San Francisco, California. It has now grown to become a global provider of cloud communication solutions, servicing customers all over the world.

Vonage: Accelerate relationships that are important to your business.

What is Vonage and Vonage Video?

Vonage is a cloud communications platform provider that enables businesses and organisations to design, scale, and run communication solutions using a set of APIs (Application Programming Interfaces). Vonage's platform enables developers to integrate phone, message, and video capabilities into their apps, allowing them to engage with their consumers in real time.

Vonage Video is a cloud communications APIS for real-time video communication platform. Vonage Video makes it simple for developers to develop interactive voice and video apps by providing APIs which allow them to rapidly add real-time video capabilities to their applications.

Vonage was founded in 1998 in Holmdel, New Jersey. It has now evolved into a global provider of cloud communication solutions, serving customers worldwide.

Zoom: Quick and Easy Video Conferencing

What is Zoom Video SDK?

Zoom Video SDK is a collection of software development frameworks and tools made available by Zoom that enable developers to create unique video-based apps that interface with Zoom's platform. Zoom is a firm that offers a cloud-based videoconferencing and collaboration platform that allows users to connect and speak with one another in real time via the internet.

The Zoom SDK contains a number of APIs (Application Programming Interfaces) and SDKs (Software Development Kits) that allow developers to integrate video, audio, and messaging capabilities into their applications. Engineers may utilise the Zoom SDK to create unique video-based apps for a range of purposes such as videoconferencing, online education, and video broadcasts.

Zoom Video Communications, Inc. (or simply Zoom) is a San Jose, California-based American communications technology company.

VideoSDK: The world’s most developer-friendly live audio & video SDKs

What is VideoSDK?

VideoSDK provides an API that allows developers to easily add powerful, extensible, scalable, and resilient audio-video features to their apps with just a few lines of code. Add live audio and video experiences to any platform in minutes. It abstracts the business logic of the conference room in templates. Client-side SDKs include all edge cases within the SDK rather than leaving it to the application.

Audio-Video: Agora vs Twilio vs Vonage vs Zoom vs VideoSDK

Agora Twilio Vonage Zoom Video SDK
Audio Calling βœ” Built using the SDK βœ” Built using the SDK βœ” Built using the SDK βœ” Built using the SDK βœ” Built using the SDK
Video Calling βœ” Built using the SDK βœ” Built using the SDK βœ” Built using the SDK βœ” Built using the SDK βœ” Built using the SDK
Interactive Livestreaming βœ” Built with Agora's Live Streaming SDK βœ” Built with Twilio Live βœ” Built with Vonage Live ✘ No explicit mention in Zoom documentation βœ” Built using the Video SDK

Features: Agora vs Twilio vs Vonage vs Zoom vs VideoSDK

Β  Agora Twilio Vonage Zoom Video SDK
Recording βœ” Enabled using the dashboard and API βœ” Enabled using the dashboard and API βœ” Enabled using the dashboard and API βœ” Enabled using the dashboard and API βœ” Enabled using the dashboard and API
External Streaming (RTMP Output) βœ” Built using the Agora SDK ✘ No direct support for RTMP βœ” Built using the Vonage SDK βœ” Built using the Zoom SDK βœ” Built using the Video SDK
Screen share βœ” Built using the SDK. βœ” Built using getDisplayMedia API βœ” Built using the SDK βœ” Built using the SDK βœ” Built using the SDK
Remote mute βœ” Built using the Agora RTM SDK. βœ” Built using the Twilio Live SDK βœ” Built using the SDK βœ” Built using the SDK βœ” Built using the SDK
Active Speaker detection βœ” Built using the SDK. βœ” Built using the SDK βœ” Built using the SDK βœ” Built using the SDK βœ” Built using the SDK
Noise reduction βœ” Built using the third party integration βœ” Built using the SDK βœ” Built using the SDK βœ” Built using the SDK βœ” Available, currently in Beta.

Interactive Features: Agora vs Twilio vs Vonage vs Zoom vs VideoSDK

Β  Agora Twilio Vonage Zoom Video SDK
Chat βœ” Built using the RTM SDK βœ” Built using Twilio Conversations API. βœ” Built using the Separate SDK βœ” Built using the Separate SDK βœ” Built using Pub/Sub API
Whiteboard βœ” Built using the SDK βœ” Built using the DataTrack API/SDK. ✘ Unavailable ✘ No explicit mention in Zoom docs βœ” Built using Pub/Sub API
Live polls, Q&A, Quizzes βœ” Built using the Separate SDK βœ” Built using the DataTrack API/SDK. ✘ Unavailable ✘ No explicit mention in Zoom docs βœ” Built using Pub/Sub API
Raise hand βœ” Built using the agora RTM SDK βœ” Built using the DataTrack API. ✘ No explicit mention in Vonage docs ✘ No explicit mention in Zoom docs βœ” Built using Pub/Sub API
Emoji βœ” Built using the Agora RTM SDK βœ” Built using the DataTrack API ✘ No explicit mention in Vonage docs ✘ Unavailable βœ” Built using Pub/Sub API
Notifications βœ” Built using the Agora RTM SDK. ✘ No explicit mention in Twilio Video docs βœ” Built using the SDK ✘ No explicit mention in Zoom docs βœ” Built using Pub/Sub API
Background βœ” Virtual Background extension available βœ” Built using the Twilio video processor SDK βœ” Built using the SDK βœ” Built using the SDK βœ” Built using Custom Video Track

Resources: Β Agora Docs, Twilio Docs, Zoom Video SDK Docs, Vonage Docs, Video SDK Docs

Pricing: Agora vs Twilio vs Vonage vs Zoom vs VideoSDK

Agora Twilio Vonage Zoom Video SDK
Pricing Model On the basis of usage On the basis of usage On the basis of usage + fix cost On the basis of usage On the basis of usage
Audio-Video Conferencing Price per 1,000 minutes depending on aggregate resolution
Audio: $0.99
Video HD: $3.99
Video Full HD: $8.99
Video 2K: $15.99
Video 2K+: $35.99
Twilio P2P: $1.5 per participant per minute 1,000 minutes
Twilio Video Groups: $4.00 per participant minute 1,000 minutes
Vonge Video Groups: $4 per participant minute 1,000 minutes +($9.99 par month) Zoom Video Groups: $3.5 per participant minute 1,000 minutes
β€” $1,000/ year with 30,000 free minutes included per month. Priced at $0.003/min after free minutes
Video SDK Video Groups:Audio: $0.60
Video SD: $2.00
Vdeo HD: $3.00
Video Full HD: $7.00
Agora Twilio Vonage Zoom Video SDK
Streaming The priced of interactive live streaming is determined by the number of participant minutes for the host and audience, as well as the latency. Details can be found here.. Twilio Liveβ€”Video streaming:
Broadcaster: $0.004/min
Viewer: $0.0025/min
Encoding: $0.010/min
The Vonage priced of interactive live streaming is determined by the number of participant minutes for the host and audience, as well as the latency. Details can be found here.. Zoom Video SDK:Streaming allowed, but information on pricing unavailable. 10,000 free minutes per month.
Broadcaster: $0.002/min
Viewer:
$0.0015/min Encoding: $0.04/min
Agora Twilio Vonage Zoom Video SDK
Recording Agora charge per participant minute: Per 1000 Per participant minute: :
Voice: $1.49
HD: $5.99
Full HD: $13.49
2K: $23.99
2K+: $53.99
Web Page Recording:
HD $14.00
FHD $28.00
Twilio charge per Recording participant minute: $0.0125
Per composed minute
$0.04
Vonage charge per Recording participant minute: $0.0125
Per composed minute
SD: $1.49
HD: $0.035
Full HD: $0.045
Zoom Video SDK:Recording available with a Video SDK account and a Cloud Recording Storage Plan. Information on pricing is unavailable. Web Page Recording:
$0.015/min

Support: Agora vs Twilio vs Vonage vs Zoom vs VideoSDK

Agora Twilio Vonage Zoom Video SDK
Support plan monthly cost Standard Plan: $1200/month
Premium Plan: $2900/month
Enterprise Plan: $4900/month
Production Plan: 4% of monthly spend (or $250 minimum)
Business Plan: 6% of monthly spend (or $1,500 minimum)
Personalized Plan: 8% of monthly spend (or $5,000 minimum)
Priority: $750/month
Premium: $1,500/month
Premier: $3,000/month
Premier Developer Support:-

Bronze - $675/month
Silver - $1,300/month
Gold - $1,900/month
FREE for everyone
Agora Twilio Vonage Zoom Video SDK
Access to TAM / CS Engineer Premium plan: - Access to CS enginee - Code Review
Enterprise plan - Everything in the Premium plan plus access to SA Engineer & Live Developer Consultation and Training.
Only available in the Personalized plan. The plan also provides a support escalation line and quarterly status review. Available for Premier customers. Premier Developer Support provides developer enablement, onboarding, training, and architectural consultations. All paying customers have access to a dedicated CS manager and a solutions engineer.
Agora Twilio Vonage Zoom Video SDK
SLAs Standard Plan: P1 – 4 Business hours P2 – 16 business hours P3 – 24 business hours
Premium Plan: P1 – 3 hours(24/7) P2 – 8 business hours P3 – 16 business hours
Enterprise Plan: P1 – 2 hours (24/7) P2 – 5 business hours P3 – 9 business hours
Production Plan: P1 - 3 business hours P2 - 6 business hours P3 - 9 business hours
Business Plan: P1 - 1 hour (24/7) P2 - 2 business hours P3 - 3 business hour
Personalized Plan: P1 - 1 hour (24/7) P2 - 2 business hours P3 - 3 business hours
Service Level Targets (SLT) for the initial response for Premium Plus:
S1: 30 minutes S2: 2 hours S3: 4 hours
Premier Developer Support:-
Developer: P1 - N/A P2 - N/A P3 - N/A
Bronze: P1 - 24 hours P2 - 48 hours P3 - 72 hours
Silver: P1 - 6 hours P2 - 12 hours P3 - 24 hours
Gold: P1 - 4 hours P2 - 8 hours P3 - 16 hours
Critical - 8 hours Major - 72 hours Minor - Mutually aligned timeline
Agora Twilio Vonage Zoom Video SDK
Channels Submit a ticket directly through the Agora Console.
All support plans offer Ticket/Email support. Premium Enterprise plans offer Emergency Phone Number Access.
Production, Business, and Personalize plans provide live support options with live chat on all three, and phone support on the latter two.
Only email support on the Developer plan.
Premier users:
- Email support
- Chat support
- Phone support
No specific communication channels are explicitly mentioned in the Premier Developer Support doc. Interact with support directly on Slack, Discord.
Paying customers can access dedicated Slack support.
Agora Twilio Vonage Zoom Video SDK
Access to Testing Testing is not expressly supported. Testing is not expressly supported. Testing is not expressly supported. Testing is not expressly supported. All paid accounts get access to testing support from Video SDK.
Β  Agora Twilio Vonage Zoom Video SDK
Community Support Agora’s Stack Overflow and Community Slack Channel Twilio Forum now largely shifted to Stack Overflow as Twilio Collective. Vonage'S Slack Community Zoom Community Video SDK has an active Discord Community

Resources: Agora Pricing, Twilio Pricing, Zoom Video SDK Pricing, Vonage Pricing, Video SDK Pricing