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Yellow

Autonomous Service with Human-Like Experience: Agentic AI for Enterprise Automation

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Overview

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Yellow is a global leader in Agentic AI for service automation, empowering over 1300+ enterprises to streamline customer service operations. Its platform delivers accurate, faster, and personalised interactions through superior AI capabilities, including in-house Large Language Models (LLMs). Yellow's solutions enable businesses to achieve high customer satisfaction, significant automation, and increased engagement across various channels. The platform is designed for enterprise scale and security, offering robust guardrails, HIPAA, GDPR compliance, ISO, and SOC2 certifications, alongside principles of Responsible AI.

How It Works

  • Dynamic AI Agents: Engage in human-like conversations via voice, chat, and email across 35+ channels, with support for 135+ languages and real-time sentiment detection.
  • In-house LLMs: Deploy proprietary language models ensuring fast and accurate, 24/7 self-service responses.
  • Agent Empowerment: Provide dynamic AI assistants for human agents with coaching insights, sentiment detection, reply suggestions, and more; integrate seamlessly with Salesforce, Zendesk, Genesys, and Nice.
  • Workflow Automation: Trigger smart workflows based on event and intent detection from complex messages, enabling instant ticket creation and escalation.
  • Actionable Insights: Access over 20 real-time metrics, dashboards, user journey visualisation, and goal-based tracking.
  • Rapid Deployment: Leverage 150+ pre-built integrations and a native Gen-AI integration framework, achieving faster time to value and widespread integration.
  • Knowledge AI: Connect and deliver information from all knowledge sources instantly for agents and customers.
  • Professional Services: Expert-led guidance ensures smooth deployment from setup to ongoing enhancement, maximising ROI.

Use Cases

Customer Service Automation
Automate customer queries with dynamic, multilingual AI agents, providing 24/7 self-service and significant query resolution across diverse channels.
Agent Empowerment & Support
Boost support team efficiency and productivity by equipping agents with AI-powered tools, such as sentiment detection, reply suggestions, and seamless integration with leading contact centre platforms.
Customer Experience Enhancement
Deliver proactive, human-like, and empathetic customer interactions that improve satisfaction and reduce effort through advanced conversational AI.

Features & Benefits

  • Dynamic AI agents for human-like voice, chat, and email conversations
  • 35+ channel and 135+ language support for global reach
  • 24/7 automation with instant, proactive self-service
  • AI assistants for agents including sentiment detection, coaching insights, and automated ticket assignment
  • Smart workflow automation from event and intent detection
  • Analyze tool: 20+ real-time metrics, dashboards, user journey visualisation
  • 150+ pre-built integrations for rapid, flexible deployment
  • Enterprise-grade security: HIPAA, GDPR, ISO, SOC2, Responsible AI
  • Generative AI (YellowG) for goal-based conversations, empathy, and faster time to market

Target Audience

  • Enterprise Leaders: Oversee conversation metrics, drive automation through AI, and improve CSAT.
  • Customer Service Managers/Directors: Optimize operations, boost response times, and elevate satisfaction.
  • Contact Centre Teams: Empower agents/supervisors with AI tools for productivity and effort reduction.
  • Businesses with High Customer Interaction Volumes: Manage high query loads across channels efficiently.
  • CX-Focused Organizations: Prioritize empathetic, human-like customer interactions.
  • Digital Transformation Seekers: Integrate generative AI and automation into their tech stack.

Pricing

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