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Withriviera

The World's Best Hotel AI Voice Agents

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Overview

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Withriviera provides an advanced AI Phone Platform specifically designed for hotels, transforming guest communications with intelligent voice AI. This innovative solution delivers instant responses, significantly reducing operational costs while ensuring exceptional guest experiences. Trusted by leading hotels globally, Withriviera's AI voice agent replaces traditional phone systems, offering 99.5% accuracy and a rapid 2-second response time, available 24/7.

How It Works

  • Instant AI Pick-up: Riviera's AI voice agent picks up calls instantly, eliminating hold music and robotic pre-recorded messages.
  • Intelligent Conversation: The AI understands context and engages guests in natural, intelligent conversations, making guests feel heard.
  • Seamless Integration: The platform easily integrates with existing hotel systems, including PBX, POS, and PMS, ensuring zero disruption to current operations. Most hotels are live within 48-72 hours.
  • Automated Inquiry Handling: The AI handles routine guest inquiries instantly, such as questions about stays, amenities, or general information.
  • Smart Escalation: When guests require human assistance, the system performs a seamless handoff to hotel staff, transferring the full conversation history and context to ensure efficient and frustration-free resolution.

Use Cases

Automated Guest Inquiries
Withriviera instantly answers common guest questions about amenities, booking details, check-in/check-out times, and more—freeing up staff to handle complex tasks.
24/7 Customer Service
Ensure every guest call is answered instantly, around the clock, even during off-peak hours or staffing shortages.
Efficient Call Handling
Handle high call volumes with zero hold times and seamless guest experiences, maintaining high-quality service during peak periods.

Features & Benefits

  • Instant AI Operator: Replaces hold music with intelligent conversations, picking up instantly and understanding context to delight guests.
  • Seamless Integration: Plugs into existing PBX, POS, and PMS systems in minutes, not weeks, ensuring easy implementation without disruption.
  • Enterprise Security: Utilises bank-level encryption and a comprehensive privacy policy to protect guest data, ensuring trust and privacy.
  • Real-time Analytics: Provides a detailed, easy-to-understand dashboard to monitor performance metrics such as call time, call actions, questions asked, and guest sentiment, offering actionable hotel intelligence.
  • 24/7 Instant Service: Offers always-on AI that never sleeps, takes breaks, or calls in sick, ensuring guests are delighted around the clock and no call is ever missed.
  • Zero Hold Times: Guests experience no wait times, leading to higher satisfaction.
  • Complete Hotel Knowledge: The AI is equipped with comprehensive hotel information to answer a wide range of guest questions accurately.
  • Reduced Staff Workload: Handles routine inquiries instantly, allowing hotel staff to focus on high-value guest interactions and reducing repetitive work.
  • Cost Savings: Significantly reduces call handling costs, typically saving 60-80% compared to additional staff, and eliminates overtime and night shift expenses.
  • Customisation & Support: Offers enterprise-level support and customisation for specific hotel needs.

Target Audience

  • Hotels seeking to transform guest communications
  • Properties aiming to reduce operational costs
  • Hotel operators desiring to enhance guest experiences through AI
  • Leading hotels worldwide adopting AI voice agents

Pricing

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FAQs

How does Riviera improve our guest experience?

Riviera handles routine inquiries instantly so your staff can focus on high-value guest interactions. Guests experience zero wait times, and your team has less repetitive work.

How fast can we get Riviera running?

Most hotels are live within 48-72 hours. The setup process involves zero downtime and zero disruption, as Withriviera handles the entire setup while your operations continue normally.

Will this disrupt our current systems?

Not at all. Riviera integrates seamlessly with your existing phone system. Your staff keeps working as usual; Withriviera simply handles the routine calls that can drain their time.

What's the real cost savings?

Riviera costs a fraction of additional staff while working 24/7/365. You'll typically save 60-80% on call handling costs, plus eliminate overtime and night shift expenses.

How secure is our guest data?

Bank-level encryption protects every conversation, ensuring zero data breaches. Your guests' privacy is guaranteed, always.

How does escalation to staff work?

Smart escalation with full context transfer ensures no repeating information and no frustration. Your staff receives the call with complete conversation history when needed, making them more efficient and effective.

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