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Wattsonhealth

AI Voice & SMS Agents for Healthcare

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Overview

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Wattsonhealth provides advanced AI Voice and SMS agents tailored for the healthcare industry. These intelligent agents automate your team's busiest routine tasks, significantly enhancing efficiency and delivering substantial cost savings. Backed by Y Combinator, Wattsonhealth can process thousands of calls each day and offers features like auto-extracted data, conversation summaries, transcripts, recordings, and actionable customer insights. The service enables omnichannel communication sequences with customizable engagement for patients and staff. By automating routine inquiries, you can optimize your team's time, improve patient satisfaction, and efficiently reduce operational overhead. Seamless integration with existing call centre software is ensured, all while maintaining full HIPAA compliance and meeting critical industry standards.

How It Works

  • Identify Busy Tasks: Pinpoint high-volume, repetitive tasks (e.g., benefits inquiries, appointment reminders).
  • Train AI Agents: Custom AI voice and SMS agents are trained for your specific needs, ensuring natural, contextual conversation.
  • Automate Interactions: Deploy AI agents to manage patient and member communications automatically, via calls and SMS.
  • Deflect & Resolve: Agents respond to common questions, supply real-time info, and transfer complex cases to human teams.
  • Analyse & Improve: Access summaries, transcripts, and analytics to learn and improve from every interaction.
  • Seamless Integration: Integrate quickly with your call centre or existing systems for rapid deployment.

Use Cases

AI Automation for Routine Healthcare Communications
Deploy AI voice and SMS agents to take over your busiest tasks, such as benefits inquiries, appointment reminders, and routine patient interactions, boosting team productivity and cutting costs.
Enhanced Patient Engagement & Support
Deliver personalized, omnichannel communication with patients through voice or SMS. Increase satisfaction while freeing up staff for high-priority cases.
Seamless Integration with Healthcare Tech
Integrate Wattsonhealth’s intelligent agents with existing call centre and healthcare management software, ensuring quick setup and real-time insights.

Features & Benefits

  • Built to scale: Handles thousands of daily, concurrent calls
  • Fast integration timeline: Plug and play with existing systems in days
  • White glove support & onboarding: Dedicated 24/7 founder support via phone
  • Fully customizable workflows: Adapt automation to your unique needs
  • Natural sounding AI: Conversational, human-like voice agents
  • Contextual understanding: Remembers past interactions for personalized service
  • Continuous improvement: Uses AI/machine learning to enhance experience
  • Advanced AI features: Omnichannel, call summaries, transcripts, recordings, RAG, warm transfers
  • Security & compliance: Fully HIPAA-compliant, with BAAs; TCPA and PCI adherence

Target Audience

  • Health Insurers & Payers
  • Healthcare Technology Companies
  • Hospitals & Health Systems
  • Labs & Diagnostic Centers
  • Pharmacies
  • Pharmacy Benefit Managers
  • Primary Care & Specialty Practices
  • Revenue Cycle Management Teams
  • Telehealth & Virtual Care Providers

Pricing

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FAQs

What is Wattson Health?

Wattson Health provides AI Voice and SMS agents for the healthcare sector, designed to automate busy tasks and enhance efficiency for healthcare organisations.

What types of companies do you work with?

We work with a diverse range of healthcare entities, including Health Insurers & Payers, Healthcare Technology Companies, Hospitals & Health Systems, Labs & Diagnostic Centers, Pharmacies, Pharmacy Benefit Managers, Primary Care & Specialty Practices, Revenue Cycle Management Teams, and Telehealth & Virtual Care Providers.

What are AI voice and SMS agents?

AI voice and SMS agents are intelligent, automated systems that handle conversations via phone calls and text messages. Wattson Health's agents sound like conversational humans, understand context, remember past interactions, and provide real-time, accurate responses to routine inquiries.

Do you integrate with other software providers?

Yes, Wattson Health offers fast integration timelines, designed to plug and play with your existing systems, including call centre software, within days.

Are your AI solutions secure and HIPAA-compliant?

Absolutely. Wattson Health's AI solutions are fully HIPAA-compliant, with Business Associate Agreements (BAAs) available, and adhere to strict industry standards and regulations such as the TCPA and PCI.

Is this just a robo-caller or robo-texter?

No, Wattson Health's agents go beyond simple robo-calling or texting. They are built with advanced AI and machine learning to sound like conversational humans, understand context, remember past interactions for personalised responses, and continuously improve the user experience.

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