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Wallubot

Your AI Support Bot for Discord: Automate FAQs & Customer Support

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Overview

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Wallubot is an advanced AI chatbot designed to automate customer support and FAQ answering in Discord servers. Since 2022, it’s helped over 5,136 servers and 5.1 million members, providing instant answers and reducing repetitive support questions. Wallubot learns from documents, websites, and channel history, adapts to your workflow, and supports over 50 languages. Configure Wallubot easily, create dedicated support channels, and keep users satisfied with 24/7 automated assistance.

How It Works

  • Invite Wallubot: Add to your Discord server and begin setup.
  • Configure via Admin Panel: Customise Wallubot's function within minutes.
  • Define Knowledge Sources: Upload documents, link websites, or allow learning from channel history.
  • Set Up FAQs: Specify answers for common questions for 100% accuracy.
  • Enable Channel Monitoring: Wallubot monitors enabled channels; no @mentions or commands needed.
  • Integrate with Ticketing: Works with any ticket bot, fitting your support workflow.
  • Create AI Support Channel (optional): Set up #ai-support for direct member questions.
  • Gradual Automation: Move from basic FAQs to smart, controlled AI support.

Use Cases

Discord Community Management
Automate routine support and FAQs, enabling instant, consistent responses to members without human intervention.
Customer Support Automation
Reduce repetitive queries so support staff can focus on unique and complex issues—improving overall efficiency.
24/7 User Assistance
Provide round-the-clock multilingual support to users worldwide, increasing satisfaction and engagement.

Features & Benefits

  • Automated support & FAQ responses (reduce repetitive questions, 24/7 availability)
  • Multiple knowledge sources: documents, websites, channel history
  • AI ticket automation with existing ticket bots
  • No @mentions needed: automatic channel monitoring
  • Dedicated AI support channel setup
  • Customisable bot (branding, tone, style)
  • Multilingual support: 50+ languages
  • Intuitive admin panel for fine-tuned control
  • Instant, accurate support drawn from existing knowledge
  • Continuous improvement as your community grows

Target Audience

  • Discord server owners
  • Community managers
  • Businesses & organizations with active Discord communities
  • Content creators & influencers
  • Gaming communities
  • Educational platforms
  • Support teams aiming to reduce repetitive queries
  • Anyone seeking 24/7 instant Discord support

Pricing

  • Free Plan:
    • Up to 10 FAQs
    • Unlimited FAQ answers
    • 50,000 monthly credits (~50 Lite AI answers)
    • 50+ languages supported
  • Premium (6.99€/month):
    • For small hobby servers
    • Up to 50 FAQs, 500,000 credits (approx. 500 Lite AI/50 Advanced AI answers)
  • Custom Bot (15.99€/month, most popular):
    • All Premium features plus up to 200 FAQs
    • Custom Discord bot (avatar, name)
    • 1,500,000 credits (~1,500 Lite AI/150 Advanced AI answers)
  • Professional (29.99€/month):
    • All Custom Bot features plus unlimited FAQs
    • 10,000,000 credits (~10,000 Lite AI/1,000 Advanced AI answers)
  • Ultimate (99€/month):
    • All Professional features
    • Priority support
    • 50,000,000 credits
    • Unlimited Lite AI answers after credits used
    • 5,000 Advanced AI answers
  • Enterprise:
    • Custom pricing, tailored features: all Ultimate plan features plus priority support, onboarding, enhanced controls, self-hosting, custom integrations, SLA guarantees
Additional Services:
  • One-time setup: 149€ (up to 2 hours, complete configuration)
  • Monthly maintenance: 99€/month (document updates, bot improvements, priority for suggestions)
Payments: Stripe, Paddle, PayPal, cryptocurrencies. Refund: Up to 30 days post-purchase. Plan changes: Cancel, upgrade, or downgrade anytime; prorated payments.

FAQs

Do you offer a free plan?

Yes, we offer a limited free plan suitable for personal and small servers. It includes up to 10 FAQs, unlimited FAQ answers, 50,000 monthly credits (around 50 Lite AI answers), and support for 50+ languages. Simply invite Wallubot to your server to get started.

What are credits?

AI consumes credits when answering questions. Longer answers and advanced features consume more credits. On average, you get one answer for every ~800 credits (or ~7000 with Advanced AI).

What is the difference between Lite AI and Advanced AI?

Lite AI is fast and suitable for basic support, while Advanced AI is more powerful and intelligent, consuming 5-10x more credits and is suited for complex queries.

Are plans server-specific or user-specific?

Plans are server-specific. All staff members can access the admin panel. Be sure to purchase the plan on the correct server; contact support for assistance with transfers.

Do you offer setup or maintenance services?

Yes, a one-time setup service (149€) covers comprehensive setup and configuration, and a monthly maintenance service (99€/month) keeps documentation updated and the bot optimised, prioritising your suggestions.

Can I change plans or get a refund?

You can cancel, downgrade, or upgrade your plan any time; payments are prorated. Refunds are available up to 30 days after purchase if not satisfied.

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