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Voicify

Reimagine the Phone Call with Enterprise Conversational AI

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Open Source Voice Agent SDK

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Overview

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Voicify is an AI-powered voice technology platform designed to transform every phone call into a seamless and engaging experience. The platform boosts operational efficiency and elevates customer satisfaction—especially in industries with high-touch customer service needs. Through conversational AI solutions, Voicify automates interactions across voice, web, and mobile platforms, helping businesses recover lost orders, optimize labor usage, and deliver modern, personalized customer experiences.

How It Works

  • Automatic Speech Recognition (ASR): Converts spoken language into text for further processing.
  • Natural Language Understanding (NLU): Interprets customer intent and context.
  • Personalisation and Decision Engine: Tailors responses based on user data and business rules.
  • Text to Speech (TTS) Processing: Creates lifelike synthetic voices.
  • Media Effects and Management: Incorporates various media into conversations.
  • Omni-channel Distribution: Deploys voice applications on Amazon Alexa, Google Assistant, Samsung Bixby, and custom endpoints.
  • Real-Time Integration: Connects seamlessly to POS systems, ordering tech, and digital stacks.

Use Cases

Automate Customer Calls & Orders in Restaurants
Recover lost phone orders, handle reservations and complex menu queries, saving labor and elevating guest experience.
Enhance Customer Service in Retail & Hospitality
Integrate voice AI for wayfinding, product info, curbside pickup, reservations, and in-room requests to modernize service.
Power Seamless Voice Experiences in Automotive & Healthcare
Transform customer interactions—book appointments, answer FAQs, and provide information instantly across phone and digital channels.

Features & Benefits

  • Voice AI Answering: Friendly greetings, 2-3x more answered calls, text responses, reduces staffing needs
  • Voice AI Reservations: Self-service table bookings 24/7, real-time scheduling, automated reminders
  • Voice AI Ordering: Takes guest orders/payments—including complex requests and changes
  • Multi-Language Support: 40+ languages and accents
  • Customisable Voices: Adjust pitch, speed, and tone for brand alignment
  • Enterprise-Ready, Scaled by Location: Suitable for multi-location businesses
  • New App Listing Dashboard: Manage and filter voice applications easily
  • Implicit Personalisation: Uses platform/device status or account links to tailor conversations
  • Explicit Personalisation: Custom flags mapped to user fields for advanced targeting
  • The Marketplace: Activate/apply and contribute app templates and integrations
  • App Archiving: Organise inactive apps for possible future use
  • Enhanced Webhooks: Chain resolver webhooks for rich integrations and organize API calls
  • Voice UX Flow SPARK Templates: Ready-to-deploy conversational templates (e.g. “where is my order?”)
  • API Key Management: Secure API keys with expiry and encryption
  • Alexa Integration Enhancements: Access the latest Alexa features

Target Audience

  • Enterprise businesses needing high-touch customer service automation
  • Especially relevant for:
    • Restaurants
    • Hospitality (Hotels)
    • Retail
    • Consumer Packaged Goods (CPG)
    • Automotive
    • Dental
    • Medical
    • Utilities
    • Higher Education

Pricing

Pricing information is not available in the provided text. Please schedule a meeting to discuss options tailored to your business needs.

FAQs

What is Voicify?

Voicify is an AI-powered voice technology platform that transforms phone calls into seamless, engaging experiences, enhancing operational efficiency and elevating customer satisfaction for businesses.

Which industries does Voicify serve?

Voicify serves a wide range of industries requiring high-touch customer service, including restaurants, hospitality, retail, consumer packaged goods (CPG), automotive, dental, medical, utilities, and higher education.

How does Voicify improve customer service?

Voicify improves customer service by automating phone answering, handling reservations, taking orders, providing instant product information, and offering personalised interactions, freeing up staff and ensuring 24/7 availability.

Can Voicify integrate with existing business systems?

Yes, Voicify integrates with existing ordering technology, Point of Sale (POS) systems, and other digital stacks to ensure seamless operations and real-time data exchange.

What voice assistant platforms does Voicify support?

Voicify supports deployment across major voice assistant platforms such as Amazon Alexa, Google Assistant, Samsung Bixby, and custom enterprise-owned endpoints.

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