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Voctiv

Omnichannel Generative AI Communication Platform

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Overview

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Voctiv is an award-winning AI platform that revolutionises business communication by engaging customers effortlessly across voice and messaging in all channels. Powered by advanced generative AI, Voctiv provides natural, context-aware interactions that adapt in real time. Its scalable, omnichannel architecture serves everyone from small businesses to global enterprises, already trusted by 30,000+ US businesses. The platform automates conversations, seamlessly integrates with enterprise systems, filters unwanted calls, converts voicemails to text, and offers multi-language support—making every interaction smarter and more efficient.

How It Works

  • Real-time Adaptation: The AI delivers natural, context-aware interactions that dynamically adjust as conversations progress.
  • Automated 24/7 Communication: Handles calls and messages around the clock, autonomously managing direct customer engagement.
  • Call Management: Filters spam and scam calls, screens unknown callers, and provides detailed call information. Transforms voicemails into visual summaries and precise transcriptions.
  • Business Automation: Automates customer service, lead generation, appointment scheduling, and more, reducing manual workload.
  • Seamless Integration: Easily plugs into CRM, billing, inventory, and other enterprise systems so the AI can update records or process payments.
  • Personalized Handling: Customize AI voice, set 'Do Not Disturb' rules, receive call summaries, and integrate with contacts for individualized treatment.
  • Multilingual Support: Manages calls and messages in 100+ languages for global effectiveness.
  • Calendar Synchronisation: Optimizes call management based on your working schedule.

Use Cases

Enterprise-Scale Customer Communication
Automate millions of customer interactions, improve efficiency, and reduce costs for large and global enterprises with Voctiv's omnichannel AI.
SME & Local Business Automation
Grow your business by automating customer service, lead capture, and appointment scheduling, ensuring no opportunity is missed.
Personal Productivity Assistant
Individuals and small teams effortlessly manage calls, messages, and appointments with Voctiv's 24/7 AI assistant.

Features & Benefits

  • Omnichannel Support
  • Cutting-Edge Generative AI (NLU/NLG)
  • Scalability & Reliability (99.999% uptime)
  • Seamless Integrations (CRM, billing, Avaya, Genesys, APIs)
  • Automated Customer Service
  • Lead Generation & Appointment Scheduling
  • Visual Voicemail & Call Transcription
  • Customisable AI Voice
  • Calendar Sync
  • Global Reach (100+ languages)
  • 24/7 Communication Management
  • Spam and Scam Protection
  • Time-Saving Call Screening
  • Smart Do Not Disturb
  • Call Summary Reports
  • Contact Integration
  • Privacy-First Design (GDPR compliant)
  • Improved Operational Efficiency & Data-Driven Insights

Target Audience

  • Large Enterprises: Streamline operations, elevate customer experiences at scale, and reduce costs via AI automation.
  • SMEs: Gain a competitive edge by automating support, lead generation, and scheduling.
  • Local Businesses: Ensure every call is answered, every inquiry addressed promptly 24/7.
  • Individuals: Maximize productivity, effortlessly manage calls and appointments with a personal AI assistant.
  • Industries: Telecom, FinTech, Home Remodelling, mobile service providers.
  • Decision-Makers: Chief Customer Officers, CTOs, CEOs, business owners focused on satisfaction, efficiency, and cost savings.

Pricing

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FAQs

What is a Conversational AI Platform?

A Conversational AI Platform is an advanced technology for automating and enhancing customer interactions across multiple channels using NLP, machine learning, and AI to simulate human-like conversations. It integrates with enterprise systems to automate tasks and provide efficient, natural customer experiences.

What are the benefits of implementing an omnichannel conversational AI platform for enterprises?

Benefits include instant, 24/7 support across channels, consistent and personalized customer experiences, reduced operational costs through automation, greater efficiency, actionable insights from analytics, and scalability for peak volumes.

What are the key features of an enterprise-grade AI conversational solution?

Enterprise-grade solutions offer omnichannel integration, advanced NLU/NLG, robust machine learning, security and compliance, ease of integration, customization, analytics, reporting, and scalability to manage high interaction volumes.

How can AI-powered omnichannel communication platforms streamline enterprise operations?

These platforms centralize interactions, eliminate silos, automate routine queries, quicken routing, offer analytics for decision-making, and enable 24/7 availability—all leading to improved productivity and customer satisfaction.

What are the best practices for integrating AI Conversational platforms with existing enterprise systems?

Define clear integration goals, ensure data compatibility and security, implement robust APIs, test rigorously, train staff, use phased rollouts, maintain an improvement feedback loop, and dedicate resources for ongoing maintenance.

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