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Vocode

Open source voice AI. Build, deploy, and scale hyperrealistic voice agents.

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Overview

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Vocode provides an open-source voice AI platform that enables businesses to build, deploy, and scale hyperrealistic voice agents. Designed primarily for B2B use, Vocode automates inbound and outbound phone calls with advanced AI. The system is ideal for replacing or augmenting traditional call centre operations, ensuring 24/7 customer interactions at a fraction of typical costs. Vocode consists of two main components: Vocode Core (which enables integrations and real-time orchestration for voice applications) and the Vocode API (an enterprise-grade solution for managing AI-powered phone calls, featuring seamless developer tools and integrations).

How It Works

  • Utilises advanced voice processing technology combined with machine learning algorithms.
  • Analyses speech patterns, converting spoken words into digital signals.
  • Integrates artificial intelligence for enhanced performance in voice applications.
  • Vocode Core provides real-time conversation orchestration.
  • Manages integrations with third-party Speech-to-Text (STT), Text-to-Speech (TTS), and LLM providers.
  • The Vocode API offers conversation orchestration as-a-service for building voice bots.
  • Developers create calls and configure agent parameters using SDKs (Python, Node).

Use Cases

Automate Phone Calls with Hyperrealistic Voice Bots
Use Vocode to automate inbound and outbound calls while delivering a natural, human-like experience for customer service and sales.
Enhance Call Centre Operations
Replace or augment traditional call centre staff with scalable AI voice agents available 24/7.
Develop LLM-Driven Voice Applications
Empower developers to build and integrate advanced voice bots using flexible SDKs and customizable AI models.

Features & Benefits

  • Hyper-realistic AI Voices: Choose from a variety of voices for tailored customer experiences
  • Available 24/7: Scale operations without hiring or managing large teams
  • Multilingual Capability: Configure bots to support multiple languages
  • Use Custom Language Models: Leverage unique context for your bots
  • Connect External Actions: Integrate with internal systems for automation
  • Navigate Phone Menus: Bots handle complex menu systems
  • Have Bots Wait on Hold: Hand off and hold until a human is available
  • Connect to Knowledge Bases: Enhance bot intelligence with your own data
  • Analytics and Monitoring: Gain insights into customer interactions
  • First-Class Developer Experience: Minimal code required, robust SDKs
  • Flexible Stack Integration: Use leading providers or custom models (PlayHT, Gladia, ElevenLabs, Amazon, Google, Rime)

Target Audience

  • Developers building voice-based LLM (Large Language Model) applications
  • Medium-sized businesses and enterprise clients automating phone interactions
  • Companies seeking to replace or augment call centre operations

Pricing

  • Pricing details are not provided in the main text.
  • External sources mention a Freemium model and a paid tier starting at $25/month.
  • For accurate, up-to-date pricing, refer to the Vocode website.

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