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Vocca

Handle your patient calls autonomously with AI. Your 24/7 medical receptionist for healthcare.

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Overview

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Vocca provides an advanced AI call centre solution specifically designed for the healthcare sector. Acting as a 24/7 medical receptionist, it autonomously manages patient calls and integrates seamlessly with existing systems. Vocca empowers healthcare professionals by automating patient management and repetitive tasks, enhancing efficiency, and improving the patient experience.

How It Works

  • Vocca's AI receptionist is available 24/7 to manage inbound patient calls, handling bookings and answering common questions.
  • The AI handles outbound calls, sending automated appointment reminders to reduce no-shows and keep schedules full.
  • All patient calls are understood and processed; complex queries are noted for further assistance, ensuring no requests are missed.
  • Capable of handling over 100 calls simultaneously, eliminating waiting times.
  • Every conversation is logged, transcribed, and tagged for seamless follow-up.
  • Integrates with calendar systems, CRMs, and practice management tools for optimal efficiency.

Use Cases

Automate Patient Call Management for Medical Centres & Clinics
Free up your administrative staff by automating appointment bookings and answering patient enquiries with Vocca's 24/7 AI receptionist.
Reduce No-Shows with Automated Appointment Reminders
Decrease missed appointments by having Vocca automatically call patients with timely reminders, improving schedules and patient experience.
Efficient Call Handling for Laboratories
Vocca efficiently manages high call volumes, alleviating phone pressure for laboratory staff while ensuring all patient requests are handled promptly.

Features & Benefits

  • AI Phone Automation: Automates both inbound and outbound patient calls
  • 24/7 AI Receptionist: Continuous availability for bookings and enquiries
  • Automated Outbound Calls: Reduces no-shows by sending reminders
  • Intelligent Task Management: Processes calls, notes complex queries
  • High Call Capacity: Handles 100+ simultaneous calls, eliminates wait times
  • Comprehensive Conversation Tracking: Logs, transcribes, and tags all calls
  • Significant Time Savings: Saves up to 4 hours daily per receptionist
  • Cost Efficiency: Degressive per-call pricing, 50% cheaper than outsourcing
  • Multi-Channel Patient Engagement: Connects by phone, SMS, and WhatsApp Bot
  • Secure End-to-End Encryption: Ensures privacy and security
  • Seamless Integration: Works with calendars, CRMs, and more

Target Audience

  • Healthcare organisations
  • Medical centres
  • Clinics
  • Laboratories
  • Health professionals
  • Practice managers
  • Receptionists and administrative staff in healthcare settings

Pricing

Vocca offers clear, transparent, and degressive per-call pricing. It is designed to be over 50% cheaper than outsourcing phone services, allowing organisations to pay only for the calls they handle.

FAQs

Is Vocca integrated with my calendar?

Yes. Vocca can integrate with calendar systems, CRMs, and other systems you use for your practice.

What can an AI receptionist do?

An AI receptionist can manage your bookings, answer patient questions on your behalf, and handle a wide range of patient interactions 24/7.

What happens when there are multiple calls at the same time?

Vocca's robust AI can handle over 100 calls simultaneously, ensuring your patients never have to wait.

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