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Voc

The Unified Customer Experience Platform: Where AI-Powered Insights Fuse with Chatbot Excellence.

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Overview

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Voc AI is a cutting-edge unified customer experience management platform designed to help businesses understand their customers, increase sales, and enhance satisfaction. Leveraging advanced AI and ChatGPT technology, Voc AI empowers sellers and brands to identify market opportunities, define winning products, and revolutionise customer service. The all-in-one solution reduces costs, streamlines operations, and transforms customers into raving fans by providing deep sentiment and behavioral insights.

How It Works

  • Data Collection & Analysis: Collects comprehensive customer data, including reviews and feedback, from diverse sources.
  • Sentiment Analysis: Applies deep analysis to understand true customer emotions about products and services.
  • Insight Generation: Extracts actionable insights on preferences, pain points, and desires for better product and marketing decisions.
  • AI Chatbot Automation: Custom-trained chatbots provide instant, accurate responses, resolving over 50% of common queries automatically.
  • Omnichannel Support: Seamlessly integrates chatbots across multiple channels, delivering consistent 24/7 assistance.
  • Intelligent Triage: Transfers complex cases to human agents for optimal support and satisfaction.

Use Cases

Product Development & Innovation
Identify market gaps and customer desires to develop new products or enhance existing ones. Improve ratings and stand out by acting on real customer feedback.
E-commerce Sales Optimisation
Refine product listings and marketing strategies with deep customer insights, leading to higher conversions and increased sales.
Customer Service Enhancement
Automate routine inquiries with AI chatbots for instant, accurate support. Reduce operational costs and help human agents focus on complex issues.

Features & Benefits

  • Advanced Sentiment Analysis: Understand customer motivations and emotions from feedback
  • Time Efficiency Metrics: Reduce data analysis from hours to minutes
  • User-Friendly Dashboard: Intuitive interface for actionable insights
  • AI Chatbot Automation: Automate over 50% of routine customer inquiries
  • Custom-Trained AI: Ensure precise, relevant chatbot responses
  • Comprehensive Review Analysis: Deep dive into Amazon and other customer reviews
  • Market Insights: Identify opportunities and customer preferences
  • Social Listening: Track brand mentions and sentiment across platforms daily
  • AI Seller Tools: AI Assist, Browser Extension, listing optimisation, Shulex copilot, AI Image Creation (Beta)
  • Scalable Reporting: Unlimited, extensive reports for large-scale business needs

Target Audience

  • E-commerce Sellers & Brands: Optimize product selection and strategies on platforms like Amazon.
  • Growing Brands: Scale operations with robust insights and support automation.
  • Large-Scale Businesses & Enterprises: Access advanced AI features and integrations for complex requirements.
  • Product Managers: Drive innovation through customer and market understanding.
  • Marketing Managers: Enhance campaigns with real-time sentiment and feedback.
  • Customer Service & Communications Teams: Automate support and improve satisfaction.

Pricing

  • Pro Plan:
    • $99/month (monthly)
    • 1 account, 600 reports/month, 500 points quota/month (review monitoring), AI Assist 3,600/month, Browser Extension, 10+ AI Seller Tools
    • Ideal for advanced product research
    • Free trial available
  • Team Plan:
    • $299/month (monthly)
    • 1 admin account + 5 sub-accounts, 3,000 reports/month, 2,500 points quota/month, 20 social listening reports/month, Daily social media monitoring, AI Image Creation (Beta), AI Assist 30,000/month, Browser Extension, 10+ AI Seller Tools
    • Designed for teams in growing brands
    • Free trial available
  • Enterprise Plan:
    • Unlimited accounts, reports, social mentions, and queries
    • Advanced AI features, Amazon Review Analysis API
    • Daily social media monitoring
    • Designed for large-scale businesses
    • Demo available upon request

FAQs

How can I unsubscribe?

You can cancel your subscription in 'User Center' > 'Subscription' page. You may choose to cancel immediately or at the end of the payment cycle.

If I subscribe to a monthly plan, will I be charged automatically next month?

Yes, monthly subscription plans charge you automatically until you cancel or pause your subscription.

Where can I get invoice?

You can download invoices in 'User Center' > 'Subscription' > 'Billing Information'. For any issues, contact partners@shulex-tech.com.

How to learn more about our products?

You can learn more about our products, including VOC INSIGHT, by visiting our website.

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