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Uptrends

The most intuitive API and website monitoring solution for your digital experience.

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Overview

Uptrends is a top-tier Digital Experience Monitoring (DEM) platform delivering comprehensive insights into the uptime and performance of websites, APIs, and web applications. It provides seamless deployment, precise data, and reliable alerts, enabling teams to quickly detect and resolve incidents. Recognized as a Visionary in the 2024 Gartner® Magic Quadrant™ for DEM, Uptrends helps organizations optimize availability and user experience. By combining 233 worldwide Synthetic Monitoring checkpoints with Real User Monitoring, Uptrends grants a complete, actionable view of digital performance trusted by Fortune 500 companies.

How It Works

  • Synthetic Monitoring:
    • Continuously simulates user interactions from 233 global checkpoints to proactively validate uptime and performance.
    • Supports high-frequency checks for website and service availability, HTTPS/DNS/SSL validity.
    • Records and monitors full user journeys (shopping carts, logins, checkouts), ensuring critical flows operate correctly.
    • Monitors APIs with multi-step calls and secure scripting (HMAC, RSA, Base64), validating both availability and accuracy.
    • Measures user-perceived web performance with full page loads, tracking Core Web Vitals and rendering timelines.
  • Real User Monitoring (RUM):
    • Collects actual visitor metrics—load times and device/browsing data by location and platform.
  • Smart Alerting System:
    • Intelligent, multi-channel alerts via email, SMS, phone, apps, Slack, Teams, PagerDuty, and custom webhooks.
  • Data Protection:
    • Excludes sensitive monitoring data (e.g., headers, response content) from storage to maintain privacy.
  • User Management:
    • Admins monitor permissions across teams and groups for robust access control.

Use Cases

Ensure Digital Experience Quality
Proactively monitor uptime and performance for websites and APIs, catching incidents before users are affected.
Optimize Customer Journeys
Track and validate critical e-commerce and login flows to guarantee seamless user experiences and boost retention.
Accelerate Incident Resolution
Reduce noise, get precise alerts, and empower IT/DevOps teams to quickly identify and address web service issues.

Features & Benefits

  • Comprehensive Digital Experience Monitoring
  • Global Uptime & Performance Insights
  • Detailed User Journey & API Validation
  • Intuitive & Customisable Dashboards
  • Proactive Problem Resolution
  • Real User Experience Optimisation
  • Enhanced Data Security & Control
  • Broad Protocol Support
  • Simplified Setup & Management

Target Audience

  • IT Operations Teams: Maintain uptime and performance of digital services.
  • DevOps Engineers: Need frictionless deployment, accurate insights, and reliable alerts.
  • Web Developers: Optimize site speed and function with performance data.
  • Product Owners: Require availability and performance reports for planning.
  • SaaS Companies: Ensure continuous availability and SLA compliance.
  • Travel & Hospitality Businesses: Monitor mission-critical booking and transaction processes.
  • Enterprises/Fortune 500: Require scalable DEM for global operations.

Pricing

  • Free 30-Day Trial: Full-featured access, no credit card required.
  • Flexible Pricing Model: Pay for only the monitoring credits you need, with annual or monthly billing.
  • Multi-step API: Starts at $8.20/credit/month. Monitor API performance and security.
  • Multi-step Browser: Starts at $8.40/credit/month. Simulate complex user flows like logins and purchases, code-free.
  • Single Browser: Starts at $14/monitor/month. Test user experiences on the latest browsers, with visual timelines (Filmstrips).
  • Uptime and Availability: Starts at $5.25/monitor/month. Track from 233 checkpoints with in-depth root cause analysis.
  • Real User Monitoring (RUM): Starts at $9.20/month. Gain actionable user-based performance analytics.
  • Private Location: Pricing on request. Monitor internal or intranet apps behind your firewall. All prices USD, annual or monthly billing options are available.

FAQs

What is Digital Experience Monitoring (DEM)?

Digital Experience Monitoring (DEM) with Uptrends provides comprehensive insights into the uptime and performance of your websites, web applications, and APIs from the end-user perspective. It combines Synthetic Monitoring and Real User Monitoring to give you a complete view of your digital services.

What types of monitoring does Uptrends offer?

Uptrends offers a range of monitoring types, including Website Monitoring (Uptime, Web Performance, Web Application), API Monitoring (Multi-step API), Real User Monitoring (RUM), and Infrastructure Monitoring. These services help you track availability, performance, and functionality across your entire digital stack.

How does Uptrends help resolve website and API issues faster?

Uptrends helps resolve issues faster by providing precise, reliable alerts via multiple channels (email, SMS, phone, mobile apps, integrations) when incidents occur. Its detailed error snapshots and performance metrics enable quick identification of root causes, significantly reducing Mean Time To Resolution (MTTR).

Can I monitor complex user journeys like shopping carts or logins?

Yes, Uptrends' Web Application Monitoring allows you to record and monitor complex user journeys, such as shopping carts, checkouts, and login processes. This ensures that critical user paths in your web application function correctly and perform optimally.

Does Uptrends offer a free trial?

Yes, Uptrends offers a full-featured 30-day free trial. No credit card is required, and your trial expires automatically, allowing you to explore the platform's capabilities without commitment.

How does Uptrends ensure data security and privacy?

Uptrends provides a Data Protection feature that allows you to exclude specific sensitive monitoring information, such as HTTP headers, response content, and resolved IP addresses, from being collected and stored on the Uptrends platform. This ensures sensitive data remains within your network environment.

From how many locations does Uptrends monitor?

Uptrends monitors your websites and services from 233 global checkpoints. This extensive network ensures high coverage and allows you to detect region-specific issues like local outages or performance slowdowns, providing a comprehensive view of global availability and performance.

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