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Trysalient

AI Agents for Loan Servicing

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Overview

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Trysalient delivers advanced AI agents tailored for the financial services sector, with a core focus on loan servicing and auto lending teams. These agents interact with consumers across voice, text, email, and web chat, automating critical servicing tasks like payment collection, due date changes, loan extensions, payoff management, and insurance information updates. By leveraging Trysalient, organizations can reduce handle times by up to 70% while maintaining strict adherence to key lending regulations such as FDCPA, FCRA, UDAAP, and CFPB. Designed for seamless enterprise deployment, Trysalient ensures robust data privacy, security, and integration with existing lending technology stacks.

How It Works

  • Omnichannel Interaction: AI agents communicate over voice, text, email, and web chat.
  • Automated Loan Servicing Tasks: Real-time handling of payments, due date changes, extensions, payoffs, and insurance info.
  • Compliance Integration: Monitors every interaction for violations of FDCPA, FCRA, UDAAP, and CFPB guidelines.
  • Optimised Outreach: Automatic customer outreach at optimal times, in compliance with TCPA and local laws.
  • Automated Documentation: All interactions are documented and summarised, reducing manual agent work.
  • Seamless Integration: Connects with major loan management and payment systems as well as contact centre platforms to orchestrate calls and servicing tasks.

Use Cases

Automated Payment Collection
Efficiently collect loan payments from consumers via voice, text, email, and web chat, reducing manual intervention.
Loan Modification Processing
Automatically handle due date changes and loan extensions to offer flexible servicing for borrowers.
Compliance Assurance & Documentation
Monitor all interactions for regulatory compliance in real time and maintain thorough audit-ready documentation, ensuring institutional and customer data safety.
Integration with Lending Ecosystems
Seamlessly connect AI agents with your existing loan management, payment, and contact centre platforms for operational efficiency.

Features & Benefits

  • AI Agents for Consumer Interaction (voice, text, email, web chat)
  • Compliant & Effective AI (trained on CFPB, FCRA, TILA, UDAP)
  • Real-time Compliance Monitoring
  • Minimized Agent Wrap Times (automated documentation and summaries)
  • Multi-Language Support (English, Spanish, Portuguese, Vietnamese)
  • Maximized Customer Connections (optimised and compliant outreach)
  • Enterprise-Grade Security (private cloud, SOC 2, PCI L1 compliance)
  • Zero-Day Integration (with leading loan management and payment systems)
  • Continuously Updated Compliance (monthly regulatory updates)
  • Dedicated Customer Success Manager & Industry-Leading SLAs

Target Audience

  • Tech-forward lenders
  • Enterprise-level auto lending teams
  • Financial institutions seeking AI-powered efficiency, compliance, and improved consumer interaction through advanced automation

Pricing

  • Pricing information is not specified in the provided text.

FAQs

What makes Salient different from other voice agent providers?

Salient's AI agents are designed specifically for financial services, with compliance as a foundational principle. They undergo rigorous training on financial regulations before handling calls. Real-time monitoring, comprehensive documentation, zero tolerance for misleading practices, and a ground-up approach to compliance result in efficient, compliant customer service that reduces institutional risk and increases satisfaction.

What languages do you support?

Trysalient supports consumer engagement in English, Spanish, Portuguese, and Vietnamese.

Are your compliance guidelines constantly updated?

Yes, our AI contact centre and compliance agents are updated monthly to reflect the latest industry rules and regulations.

How secure is my data in Salient?

Each lender is provided with a private cloud environment, eliminating potential data leakage. Trysalient meets SOC 2 and PCI L1 standards and is subject to routine penetration testing to ensure security.

Can I integrate Salient with other lending tools and services?

Yes, Trysalient seamlessly integrates with widely used payment processors, loan management systems, and contact centre platforms. Integration capabilities are continuously expanding.

What kind of support does Salient offer?

Each customer benefits from industry-leading SLAs and is assigned a dedicated customer success manager for optimal outcomes and ongoing support.

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