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Tracetec

AI Customer Service Agents for Fintechs, Banking, Insurance

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Open Source AI Voice Agent SDK

Integrate voice into your apps with VideoSDK's AI Agents. Connect your chosen LLMs & TTS. Build once, deploy across all platforms.

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Overview

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Tracetec delivers advanced AI customer service agents built for fintech, banking, and insurance sectors. Specializing in end-to-end resolution, these agents execute tasks securely in your internal systems via robust APIs. Tracetec automates common customer requests, ensuring reliable, instant, and consistent support—outperforming traditional chatbots and GPT wrappers. With an emphasis on security, compliance, and scalability, Tracetec boosts both customer satisfaction and operational efficiency.

How It Works

  • Tracetec AI agents analyze each customer's situation to deeply understand their requests.
  • Agents securely retrieve relevant data via APIs from your institution's internal systems.
  • They autonomously complete tasks such as transaction tracking, card applications, and identity verification.
  • Customers receive tailored responses over voice, chat, or email—instantly and transparently.
  • For complex issues (e.g., fraud or complaints), agents strictly follow company policy and escalate as needed.

Use Cases

Transaction Tracking
AI agents analyze customer situations, retrieve transaction details via APIs, and provide transparent real-time updates.
Card Applications & Account Lockouts
Agents compare and submit card applications, or verify identity to quickly restore account access.
Fraud & Complaints Management
AI understands issues, strictly follows company procedures, and escalates complex cases when necessary.

Features & Benefits

  • Completes Tasks Independently: Directly executes tasks in internal systems and provides responses in real time
  • Multilingual Support: Agents available in any language (e.g., Hindi, Turkish, French)
  • Seamless Interactions: No scripts, no user interruption, no forced self-service flows
  • Secure Data Handling: Only accesses information after explicit authentication
  • Compliant Operations: Follows company policies and regulatory guidelines
  • Private Data Hosting: Option to host data with your chosen cloud provider
  • Superhuman Service: Built on breakthrough AI research, outperforming chatbots & GPT wrappers
  • No Wait Times & Instant Support: Guarantees consistent, immediate service
  • High First Contact Resolution: Solves 95% of cases without human hand-off
  • Low Latency: Response time under 0.2 seconds for voice
  • Easily Scalable 24/7: Launch phone lines and scale without heavy staffing
  • Deep Understanding: Accurately fulfills user needs with clear explanations and citations

Target Audience

  • Fintech companies
  • Banking institutions
  • Insurance providers

Pricing

Pricing information is not provided.

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