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Toma

AI Agents Built for Automotive Dealerships

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Overview

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Toma is an innovative platform offering AI agents specifically tailored for automotive dealerships. Launched in 2024 by experienced AI engineers Monik Pamecha and Anthony Krivonos, Toma focuses on automating repetitive tasks, improving operational efficiency, and delivering exceptional customer experiences. Having secured $17 million in Series A funding, Toma is already trusted by over 100 dealerships nationwide, managing over a million minutes of customer interactions. Its mission is to empower dealerships with modern AI, enhancing service and productivity across the board.

How It Works

  • Seamless integration with dealership platforms, including DMS, CRM, and OEM systems.
  • Omnichannel AI agents interact with customers via phone, web chat, and SMS.
  • Instant 24/7 Response: No inquiry is missed—Toma responds to customers instantly even outside business hours.
  • Human-like Navigation: The proprietary Toma Operator mimics human tasks on vendor websites.
  • Call Intelligence Reporting: Analyzes calls, transcribes conversations, and delivers actionable reports.
  • Dynamic Human Collaboration: When necessary, Toma involves staff, collects their input, and relays information to customers instantly.
  • Proactive Notifications: Alerts teams to urgent leads or customer issues for timely follow-up.

Use Cases

Full-Store Receptionist
Automate scheduling, upselling appointments, booking test drives, answering general inquiries, and routing critical issues to your team as needed.
Recall Detect & Service Appointments
Proactively alert customers about open recalls and manage service appointments 24/7, reducing missed opportunities and ensuring optimal utilization.
Parts Orders & Appointment Reminders
Seamlessly handle parts inquiries and orders while sending automated reminders to increase show rates and decrease missed appointments.

Features & Benefits

  • True End-to-End Automation: Reduces reliance on manual work and frees staff for complex tasks.
  • Natural & Fast Conversations: AI delivers highly natural interactions with minimal response time.
  • 1-Hour Support Included: Dedicated support ensures a smooth technology rollout.
  • Onboard With Ease: Fast deployment with minimal training and zero disruption.
  • Omnichannel Communications: Automates voice, web chat, and SMS for complete engagement.
  • In-House AI Advantage: Leverages proprietary AI for deeper customization.
  • Virtual Team Member: Operates around the clock, reduces turnover, and boosts team efficiency.
  • Augmented Team & Operations: Real-time call intelligence, dynamic collaboration, and proactive alerts prevent missed opportunities.

Target Audience

  • Dealership Owners and GMs: Increase revenue, decrease costs, and drive profitability
  • Service Directors & Managers: Automate appointments, recalls, and advisor workflows
  • BDC Teams & Receptionists: Manage greater inquiry volume, book more test drives, and ensure every call is answered
  • Parts Managers: Streamline parts inquiries, check stock, and automate order tracking
  • Dealerships with Existing Software: Integrates with CDK, DealerTrack, DMS, CRM, OEM, and more
  • Forward-Thinking Dealerships: Looking for a competitive edge through cutting-edge AI and enhanced service

Pricing

Information not available.

FAQs

What is Toma?

Toma provides advanced AI agents specifically designed to automate repetitive tasks and customer interactions for automotive dealerships, enhancing efficiency and revenue.

How does Toma help automotive dealerships?

Toma helps dealerships by automating tasks such as scheduling service appointments, handling parts inquiries, managing recalls, and answering general customer questions. This frees up staff time, reduces missed calls, boosts show rates, and generates additional revenue.

What types of communication channels does Toma support?

Toma's AI agents operate across multiple communication channels, including phone calls, web chat, and SMS, providing comprehensive omnichannel support.

Does Toma integrate with existing dealership software?

Yes, Toma integrates seamlessly with your existing dealership software, including Dealer Management Systems (DMS), Customer Relationship Management (CRM) systems, and OEM systems.

How quickly can Toma be deployed in a dealership?

Toma is designed for easy onboarding and quick deployment, with minimal training required, ensuring it integrates into your dealership's daily operations without disruption.

Is support available for Toma users?

Yes, Toma includes dedicated support to assist with the rollout of new technology. Users can also contact support@toma.com for assistance with account details and other requests.

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