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Thoughtly

AI Phone Calls That Convert. Build and Automate AI Phone Agents Without Code.

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Overview

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Thoughtly delivers the world's first generative AI contact centres, empowering businesses to build and automate human-like AI phone agents without any coding required. Thoughtly's AI agents expertly manage both inbound and outbound calls for customer service, sales, and marketing, driving conversions through human-like conversations and advanced analytics. Detailed reporting, A/B testing, and seamless CRM integration allow enterprises to optimise communication strategies and understand customer behaviour, with notable clients achieving up to 15x ROI from deployment.

How It Works

  • Build Your Agent: Use Thoughtly's drag-and-drop Conversation Editor to create custom agents or leverage Thoughtly's expert team for setup.
  • Integrate with Your CRM: Seamlessly connect agents to your CRM, scheduling tools, and more for automated workflows.
  • One-Time Training: Train agents with your data—call recordings, unstructured text, and web content. Agents continuously learn from this base with no further manual intervention.
  • Customise Agent Persona: Personalise voices, traits (like humour and assertiveness), and background sound for branded, realistic calls.
  • Deploy and Automate: Launch AI contact centres to manage both inbound and outbound calls, automating sales, support, and marketing flows.
  • Monitor and Coach: Access in-depth analytics, reporting, and provide direct feedback to refine agent performance over time.

Use Cases

Customer Service Automation
Automate routine customer inquiries, reduce wait times, and deliver consistent 24/7 support with AI phone agents.
Sales and Lead Generation
Qualify leads, answer product questions, re-engage previous prospects, and complete sales at scale through automated AI calls.
Appointment Scheduling & Call Routing
Seamlessly book, reschedule, or confirm appointments and intelligently route customer calls for zero hold time and efficient service.

Features & Benefits

  • Generative AI Contact Centres for human-like conversations at scale
  • No-Code Conversation Editor for effortless workflow building and A/B testing
  • Comprehensive Skills Library with out-of-the-box integrations
  • Custom Knowledge Base & Continuous Learning
  • Customisable AI Agents for voice, persona, and branded interactions
  • Advanced Analytics & Reporting (Conversation Insights)
  • AI Agent Coaching for continuous improvement
  • Seamless Tech Stack Integration with leading CRMs and SaaS tools
  • Agent Accelerator Service for expert setup and support
  • Enterprise-Grade Security and privacy compliance
  • Infinite Scalability for demand spikes and growth
  • Integrated Trust and Safety Agent for compliance and brand protection

Target Audience

  • Enterprise customers and businesses looking to automate and improve phone-based customer interactions
  • Organisations aiming to enhance customer service, sales, or marketing with scalable solutions
  • Ideal for companies handling high call volumes and needing deep CRM/tech stack integrations
  • Industries include:
    • Healthcare
    • Real Estate
    • Government
    • Insurance
    • Legal
    • Services/Utilities
    • Retail
    • Travel/Hospitality

Pricing

  • Per-minute pricing model: Pay only for talk time, scale operations up or down as needed
  • Specific rate details are not provided in the text
  • Suitable for businesses of any size seeking scalable, usage-based pricing

FAQs

What are Thoughtly's AI phone agents?

Thoughtly's AI phone agents are advanced conversational AI systems designed to handle both inbound and outbound phone calls, leveraging generative AI to enable human-like, contextual interactions and tailored responses.

How do Thoughtly's AI agents improve customer experience?

These AI agents ensure consistent, personalised conversations around the clock, delivering immediate responses and reducing hold times, ultimately increasing customer satisfaction.

Can Thoughtly integrate with my existing business tools?

Yes, Thoughtly integrates directly with popular CRMs (like Salesforce, HubSpot), scheduling tools, and various SaaS platforms, enabling seamless data exchange and workflow automation.

What are the key benefits of using Thoughtly for my business?

Benefits include improved customer experience, reduced operational costs via automation, round-the-clock support availability, scalability to meet demand, and actionable analytics for optimisation.

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