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Build and automate AI phone agents without code.

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Overview

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Thoughtly empowers businesses to build and deploy human-like AI voice agents quickly, often in just 17 minutes. As the world's first generative AI contact centre, it expertly handles inbound and outbound phone calls for customer service, sales, and marketing. The platform integrates seamlessly with existing CRM systems, automates workflows, and delivers significant ROI—enterprise customers report up to 15x returns. It provides analytics, detailed reporting, and A/B testing, allowing for real-time data visualisation and in-depth understanding of customer behaviour.

How It Works

  • Consultation: Discuss your specific business needs with Thoughtly's experts.
  • Customisation: Thoughtly tailors the AI voice agent to your precise specifications.
  • Integration: The AI agent is seamlessly integrated into your existing systems.
  • Optimization: Ongoing monitoring and adjustments ensure peak performance of your AI agents.
  • Empowerment: Access training materials and resources to manage and create AI voice agents independently.
Businesses can use the no-code platform to build agents themselves, or receive assistance from the Thoughtly team.

Use Cases

Customer Service Automation
Automate inbound customer intake, answer FAQs, manage cancellations, and provide real-time service updates with human-like AI voice agents.
Sales & Lead Qualification
Automatically follow up on leads, qualify and re-engage prospects, and route calls to the right sales team member for accelerated conversions.
Appointment Scheduling & Call Routing
Easily sync schedules and book appointments, while AI-powered receptionists route calls naturally for seamless customer experiences.
Industry-Specific Solutions
Deploy tailored agents for healthcare intake, insurance claims, real estate inquiries, government communications, legal screening, and more.

Features & Benefits

  • Customisable AI Phone Agents with no-code drag-and-drop interface
  • Human-like personalities with vocal style options and realistic background noise
  • Agent Accelerator Program for expert setup and customisation
  • Trust and Safety Agent for compliant, appropriate conversations
  • Comprehensive Skills Library with out-of-the-box tasks (calendar, CRM integration, etc.)
  • One-Time Training & Continuous Improvement based on your feedback and knowledge bases
  • Advanced Analytics & Reporting with real-time data visualisation
  • Seamless Integration with Salesforce, HubSpot, Zendesk, Slack, Google Calendar, and more
  • Infinite Scalability—deploy unlimited agents and handle demand spikes easily
  • Enterprise-grade Security with encryption and compliance

Target Audience

  • Enterprise customers and top brands globally
  • Industries: Healthcare, Real Estate, Government, Insurance, Legal, Services/Utilities, Retail, Travel/Hospitality
  • Businesses seeking to automate and scale customer service, sales, and marketing phone operations
  • Organisations aiming to reduce labour costs and achieve significant ROI using AI-powered communication

Pricing

  • Deploy an AI call centre for 5 cents per minute
  • Flexible, consumption-based pricing: scale up or down and pay only for talk time
  • Agent Accelerator Program: setup and customisation at no extra cost, provided a call volume minimum is met

FAQs

What is Thoughtly?

Thoughtly is a platform that allows businesses to build and automate human-like AI phone agents without code, enabling efficient handling of inbound and outbound calls for customer service, sales, and marketing.

How quickly can I deploy an AI agent with Thoughtly?

Businesses can build and deploy human-like AI voice agents in as little as 17 minutes.

What kind of ROI can I expect with Thoughtly?

Thoughtly enterprise customers have reported achieving up to 15x ROI by integrating Thoughtly workflows into their CRM systems.

Can Thoughtly AI agents integrate with my existing business tools?

Yes, Thoughtly agents are built for your tech stack and connect directly to your CRM, scheduling tools, SaaS platforms, and more, including popular integrations like Salesforce, HubSpot, and Calendly.

How much does it cost to use Thoughtly?

You can deploy your AI call centre for just 5 cents per minute, with pricing based on talk time, allowing for scalable operations.

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