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Tenyx

Revolutionising Enterprise Customer Interactions with Human-like Conversational AI Voice.

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Overview

Tenyx delivers a comprehensive conversational AI voice service focused on transforming enterprise customer interactions. Leveraging advanced AI technology across three main pillars, Tenyx overcomes limitations of traditional solutions such as user frustration and text-first design. Its core, TenyxChat, is a secure, open-source multi-LLM model built for continuous learning without sacrificing safety or knowledge retention. Following its acquisition by Salesforce in September 2024, Tenyx is poised to further enhance voice AI innovation for enterprises.

How It Works

  • Voice Service that Works:
    • Enterprise-grade conversational voice agents (IVAs) with low latency for natural interactions.
    • Customer-specific demos delivered in weeks; full deployment typically in under a month.
  • Conversational Voice Platform:
    • Advanced endpointing and turn-based conversational AI ensure optimal voice experience.
    • Easy integration with critical customer service platforms.
  • Core AI (TenyxChat):
    • Safe, secure multi-LLM architecture built on leading AI tech.
    • Open-source, continuously learns without forgetting or breaching safety guardrails.

Use Cases

Consumer Services & E-Commerce
Transform customer engagement with AI voice agents that efficiently manage inquiries, service requests, loyalty programmes, shopping assistance, order tracking, and more.
Hospitality, Travel & Surveys
Enable seamless bookings, guest services, and real-time feedback collection with human-like conversational AI voice tailored for hospitality and research.
Customer Support & Order Management
Automate customer support, streamline order-related processes, and elevate enterprise operations with robust, secure conversational AI.

Features & Benefits

  • Human-like Conversational AI Voice Agents (IVAs)
  • Lowest Latency Interactions
  • Rapid Deployment
  • SOC 2 Type II Certified
  • Customisable Turn-Based Conversational AI
  • Seamless Integration with critical customer service software
  • Secure Multi-LLM Architecture (TenyxChat)

Target Audience

  • Enterprise-level organisations across diverse sectors:
    • Consumer Services
    • E-commerce
    • Hospitality & Travel
    • Market Research Firms
    • Healthcare Providers
    • Insurance Companies
    • Financial Services Institutions
  • Suitable for those seeking to enhance customer experience, boost operational efficiency, and scale customer interactions with advanced conversational AI voice technology.

Pricing

Pricing information is not available in the provided text. Please contact the Tenyx sales team for details.

FAQs

What is Tenyx?

Tenyx provides a complete conversational AI voice service for enterprise Intelligent Virtual Assistants (IVAs), designed to deliver human-like voice AI solutions and improve customer engagement.

What problems does Tenyx solve for enterprises?

Tenyx addresses user frustration with traditional IVRs, the lack of innovation in current call centre solutions, and the limitations of AI solutions optimised for text rather than voice interactions.

How quickly can Tenyx be deployed?

Tenyx offers customer-specific demos in weeks, with full deployment typically completed in under a month, ensuring rapid integration and time-to-value.

What is TenyxChat?

TenyxChat is the core AI component of Tenyx's platform, featuring a safe and secure multi-LLM architecture. It is available as an open-source model and is designed for continuous learning without forgetting previously trained knowledge.

Has Tenyx been acquired?

Yes, Salesforce acquired Tenyx on 13 September 2024.

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