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Talkstack

Redefining Customer Communication with Superhuman AI Agents

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Open Source AI Voice Agent SDK

Integrate voice into your apps with VideoSDK's AI Agents. Connect your chosen LLMs & TTS. Build once, deploy across all platforms.

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Overview

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Talkstack delivers next-generation AI agents—named Joy—that automate complex business workflows and elevate customer communication. Harnessing powerful large language models (LLMs), these agents offer human-like voice and text interactions, adaptable to specific business requirements with enterprise-grade security. The intuitive no-code dashboard enables effortless creation and customisation of agents, cloning your best human representatives’ voice, style, and knowledge base. Operating from Singapore and San Francisco, Talkstack provides an omnichannel experience across digital messaging, calls, and text, achieving over 98% automation and call completion rates.

How It Works

  • No-Code Dashboard: Instantly build proof of concept agents and set up AI phone agents for inbound/outbound calls using Twilio phone numbers.
  • API Integration: Access robust APIs for agent management and call initiation, embedding voice AI into existing products seamlessly.
  • Custom LLM & Telephony: Integrate any custom LLM; works with popular telephony providers such as Vonage & SignalWire.
  • Agent Configuration: Customise prompt, voice, interpretability, languages, and even control variables in scripts directly from the Studio page.
  • Voice Cloning: Clone voice, style, tone, or knowledge base of your top agents. Secure custom voice cloning available following security review.
  • Call & Message Management: Upload leads or use Call APIs to trigger outreach, track logs of customer interactions across SMS, WhatsApp, phone, and Telegram.
  • Post-Call Analysis: Each call is transcribed as a chat log and optionally recorded; filter and export transcripts for further insight or follow-up actions.
  • Performance Monitoring: Access detailed analytics for call/text performance and conversion insights.

Use Cases

Automated Customer Support
Resolve up to 90% of Tier 1-2 queries with human-like voice and text AI agents, offering 24/7 assistance and fast resolutions.
Lead Qualification & Appointment Scheduling
Accelerate sales cycles by automating qualification steps and scheduling for your teams—no manual intervention needed.
Omnichannel Workflow Automation
Streamline communications and automate reminders or messaging campaigns across SMS, WhatsApp, phone, email, and Telegram.

Features & Benefits

  • Human-like Voice & Text AI Agents
  • Omnichannel Communication
  • Automated Complex Workflows
  • Effortless Response Accuracy Review
  • Custom AI Agent Creation (No Code)
  • Visualised Insights & Analytics
  • High Automation Rate (up to 98%)
  • Multi-language Support (20+ major languages)
  • Continuous Deep Learning
  • Enterprise-Grade Security
  • Cost-Effective Solution

Target Audience

  • Startups and enterprises automating customer communication, sales, and support
  • Organisations aiming for exceptional customer experience and satisfaction
  • Businesses seeking high automation rates (up to 98%) in interactions
  • Companies needing streamlined lead qualification and appointment scheduling
  • Teams requiring scalable, efficient support in sectors like insurance and education

Pricing

  • Trial:
    • $0 per call minute
    • No set-up fee
    • $0.15 per minute after free usage
  • Starter:
    • $0.12 per call minute (over 5,000 mins/month)
    • White glove onboarding
    • 1,000 minutes free
    • Custom system integrations
  • Enterprise:
    • As low as $0.05 per call minute (over 10,000 mins/month, volume discounts)
    • White glove onboarding & dedicated support
    • Custom integrations & on-premise options
  • Concurrency: Pay-as-you-go includes 10 concurrent calls; more available on request
  • Prompt Token: Default max prompt length is 7500 tokens; longer available on request
  • Billing is by-the-second, monthly

FAQs

What is Talkstack?

Talkstack provides advanced AI agents powered by LLMs, designed to automate and enhance customer communication across voice, text, and digital channels for businesses.

How does Talkstack's AI agent work?

Talkstack's AI agents, like 'Joy', interact with customers using human-like voice and text. They are configurable via a no-code dashboard, letting businesses set up custom workflows, integrate with systems, and handle support, lead qualification, and more.

What types of communication does Talkstack support?

Talkstack supports phone calls (inbound/outbound), SMS, WhatsApp, email, and Telegram for an omnichannel experience.

Can I customise my AI agent?

Yes, easily customise agents from the dashboard by cloning your top human agent's voice, style, tone, and use case.

Is coding required to set up an AI agent?

No, Talkstack’s dashboard enables agent/workflow creation without code. APIs are also available for advanced uses.

What is post-call analysis?

Review and analyse all completed calls/texts. Transcripts are shown as chat logs and (if enabled) recordings; data can be filtered/exported for actionable insight.

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