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Superdial

Automate Healthcare Phone Calls

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Overview

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Superdial revolutionises healthcare operations by automating outbound phone calls using advanced AI. Designed to eliminate long hold times and tedious manual tasks, Superdial empowers healthcare organisations, including leading RCM companies, DSOs, and digital health providers, to streamline critical processes. The AI-powered platform specialises in provider data inquiries, insurance verification, prior authorisation, claim follow-up, and credentialing & enrollment—all with HIPAA compliance and a human fallback team for unresolvable queries. Headquartered in San Francisco, Superdial is dedicated to saving providers and patients time and money while enhancing the patient experience.

How It Works

  • Customised Call Scripting:
    • Share existing call scripts or create new ones with templates in the Superdial portal.
  • Flexible Call Placement:
    • Place calls individually or in bulk by:
      • API integration for seamless data transfer
      • CSV upload for batch processing
      • Direct input through the portal
      • Direct EHR/PMS integration
  • Intelligent Call Execution:
    • AI navigates payer systems and manages hold times
  • Human Fallback Assurance:
    • Human team completes calls if AI cannot resolve issue
  • Comprehensive Results Viewing:
    • Review results via API, CSV, or the portal
  • SuperSchedule for Dental:
    • Virtual assistant for scheduling, Q&A, inbound call routing, integrated with PMS/EHR

Use Cases

Automate Insurance Verification
Superdial streamlines insurance verification by automating calls for deductibles, co-pays, coverage, and benefits, reducing errors and denials.
SuperSchedule for Dental Appointments
The SuperSchedule virtual agent manages inbound calls, books appointments, answers common questions, and routes more complex requests to staff.
End-to-End RCM Automation
Automate claim follow-ups, prior authorisation, provider data confirmation, and credentialing, freeing staff from repetitive phone tasks.

Features & Benefits

  • AI-Powered Outbound Calls
  • Customisable Call Scripts
  • Human Fallback Support
  • Dedicated Expert Support
  • Fast-Tracked Reimbursement
  • Affordable Rates
  • Flexible Integration Options
  • HIPAA Compliant Security
  • Seamless EHR/PMS Integration
  • SuperSchedule Virtual Agent
  • Advanced Call Analytics
  • Scalable & Reliable

Target Audience

  • Healthcare organisations
  • Revenue Cycle Management (RCM) companies
  • Dental Service Organisations (DSOs)
  • Digital health providers
  • Provider data vendors
  • Healthcare practices (virtual or in-person, insurance or out-of-network)
  • Dentists and billers seeking to streamline administration

Pricing

Information not available.

FAQs

Why SuperDial for Billing?

Providers trust Superdial for billing thanks to seamless EHR integration, fast reimbursement, affordable rates, and expert support. Practices retain control of workflows while Superdial automates administrative tasks, leading to better patient experiences.

Is SuperDial secure?

Yes. Superdial is fully HIPAA-compliant, uses advanced security standards, and signs Business Associate Agreements (BAAs) with all third parties handling data.

Is SuperDial right for my practice?

Superdial is suitable for any healthcare practice—virtual or in-person, insurance or out-of-network—seeking to save time by automating time-consuming phone tasks like insurance verifications and claims follow-ups.

Does SuperDial integrate with my EHR?

Yes. Superdial connects directly with major EHR or practice management systems, and always signs a Business Associate Agreement to stay HIPAA compliant.

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