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Technology for a voice-enabled world

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Open Source Voice Agent SDK

Integrate voice into your apps with VideoSDK's AI Agents. Connect your chosen LLMs & TTS. Build once, deploy across all platforms.

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Overview

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SoundHound AI is a global leader in voice artificial intelligence, offering an independent voice AI platform for brands to create customized conversational experiences. Built on proprietary Speech-to-Meaning® and Deep Meaning Understanding® technologies, the platform delivers fast, accurate, natural language processing across many languages. SoundHound AI powers millions of products and services, processing billions of interactions each year for world-class businesses. Through strategic acquisitions such as Amelia and SYNQ3 Restaurant Solutions, SoundHound has expanded its reach in sectors like enterprise AI agents and restaurant solutions, establishing itself as a leader in voice AI, especially for the restaurant industry.

How It Works

  • Utilizes Speech-to-Meaning® and Deep Meaning Understanding® to understand complex conversations in real time
  • Integrates with third-party Generative AI (e.g., ChatGPT) for advanced conversational experiences
  • Intelligent system selects appropriate responses from generative models or live content domains (like weather or stocks)
  • Multimodal: Users speak queries, receive responses via text or audio
  • Features pre-built and custom content domains for rapid deployment in multiple industries
  • Employs CaiNET™ and CaiLAN™ for advanced domain collaboration, natural language processing, predictive analytics, and translation
  • Supports edge solutions—enabling powerful in-vehicle or offline voice AI by leveraging cloud-based LLM at the edge

Use Cases

Voice-Enabled Restaurants
Enable dynamic drive-thru ordering and smart phone ordering for restaurants, speeding service and improving profitability with advanced conversational AI.
Automotive In-Vehicle Assistants
Deploy cutting-edge, AI-powered in-vehicle voice assistants to offer hands-free ordering and content access, enhancing driver safety and automaker loyalty.
AI Automation for IT & Customer Service
Streamline IT and contact center operations with AI agents and automation, reducing downtime and improving customer and staff experiences.

Features & Benefits

  • Advanced Conversational Intelligence for rapid, human-like understanding
  • Independent Voice AI Platform—brands retain data sovereignty and customer relationships
  • Data Visibility and Insights—transparency and rich analytics
  • Faster Time-to-Market via core technology and pre-built domains
  • Monetization Opportunities through voice commerce and ecosystem integration
  • Custom Voice Assistants (custom wake words and TTS voices)
  • Scalable AI Agents (Amelia Platform) for CX and EX automation
  • Comprehensive Product Ecosystem: Smart Answering, Employee Assist, Dynamic Drive-Thru, SoundHound Chat AI Automotive, AI Autonomics, Smart Ordering

Target Audience

  • Automakers: Enhance in-vehicle experiences with advanced voice assistants
  • Restaurant Chains & Hospitality: Streamline operations, enable voice ordering, improve guest services
  • IT Service Providers: Automate processes, reduce downtime via AI autonomics
  • Healthcare Providers: Deploy AI agents for patient care journeys
  • Financial Institutions: Transform service and interactions using AI
  • Retail & Franchise Businesses: Scalability for multi-location operations
  • Product Creators (TV, IoT, Smart Devices): Voice-enable hardware and devices
  • Customer Service Organizations: Automate inquiries, improve agent effectiveness
  • Fortune 500 Companies: Scalable, sovereign, adaptable voice AI solutions
  • Developers: Free Houndify developer account for building voice AI

Pricing

  • For businesses and enterprises: Pricing for B2B SaaS solutions is not specified in the provided information and is typically discussed during implementation and optimization consultations.
  • The SoundHound music app is free, with an option to purchase SoundHound Infinity (SoundHound∞) for a one-time fee to remove ads.
  • Enterprise and tailored solutions are custom-quoted based on requirements.

FAQs

What is SoundHound Voice AI Platform?

SoundHound’s independent voice AI platform lets brands develop conversational voice assistants with proprietary components and scalable customizations. Solutions include APIs for voice/text queries, support for custom commands, extensive content domains, SDKs, diagnostics, and built-in analytics—all while ensuring businesses keep data ownership and strengthen customer relationships.

What about wake words?

A custom wake word allows brands to deepen user engagement and brand loyalty. SoundHound provides a data-driven process to deliver branded wake words rapidly, typically within weeks.

What is a custom voice assistant?

Unlike generic voice AI, custom voice assistants mean the brand controls data and customer relationships. These live wholly on company-owned apps, voice-enabled devices, or service centers, often featuring bespoke wake words and TTS voices for a differentiated experience.

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