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Sonant

Turn routine incoming calls into revenue in less than 30 days.

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Overview

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Sonant is an AI Receptionist built specifically for insurance P&C agencies, brokers, and distributors. By automating customer service and call management, Sonant transforms routine incoming calls into revenue opportunities. The platform increases production time by freeing up staff from non-revenue activities, ensures no missed opportunities, and delivers personalised 24/7 service with zero waiting times. Sonant’s multilingual AI is trained in insurance terminology, integrates with leading AMS and CRM systems, and is compliant with GDPR and SOC2 Type 2 regulations. By reducing overhead and HR bottlenecks, Sonant helps agencies improve profitability and become more attractive to buyers.

How It Works

  • Call Handling & Routing: AI receptionist manages and routes incoming calls to the right human agent or third party as needed.
  • Quote Intaking: Automates gathering quote information and pushes details into your AMS or rater.
  • Servicing Inquiries: Collects necessary information for both customer and third-party requests.
  • Appointment Scheduling: Books appointments automatically, integrating with agency calendar systems.
  • Post-Call Automation: Summarises calls, extracts data, and updates your systems automatically.
  • Lead Qualification: Qualifies leads (coverage type, location, needs) before live transfer to an agent.
  • Policy Comparison Tool: Instantly compares two uploaded policy PDFs, reporting on differences in coverage, exclusions, and conditions side by side.

Use Cases

Automate Routine Inbound Calls
Sonant’s AI receptionist handles routine and repetitive calls, freeing your agents for more complex, revenue-driven work.
Streamline Quote Intake
Automatically collects information for new insurance quotes and populates your agency management system with accurate, structured data.
Enhance Customer Service 24/7
Deliver round-the-clock personalised service for policy inquiries, appointment scheduling, and renewals, minimising missed opportunities.
Efficient Policy Comparisons
Use the AI-powered tool to instantly compare two insurance policies, identify critical differences, and accelerate underwriting and compliance checks.

Features & Benefits

  • 24/7 Availability: Continuous, personalised service with zero waiting times
  • Multilingual AI: Handles multiple languages—even within the same call
  • Intelligent Call Transfer: Instantly routes complex calls to human agents
  • Automated Quote Intaking: Collects and integrates quote details directly into AMS/rater
  • Efficient Servicing Inquiries: Reduces manual workload by gathering request info
  • Seamless Appointment Scheduling: Fully automates calendar management
  • Automated Post-Call Notes: Summarises calls and updates your systems
  • Tailored Agency Guidelines: Customises experiences to your agency’s needs
  • Comprehensive System Integration: Works with top AMS and CRM tools (EZLynx, Applied Epic, AMS360, etc.)
  • AI-Powered Policy Comparison Tool: Highlights differences in policies (P&C, Life, Home, Auto, Medicare)
  • Real-time Lead Qualification: Ensures only high-quality leads reach agents
  • B2B Lead Nurturing: Automates follow-up if an agent is busy
  • Enhanced Data-Driven Insights: Tracks every call for better lead generation strategy
  • Cost Optimisation & Scalability: Reduces expenses, infinitely scalable
  • Improved Staff Satisfaction: Reduces burnout by freeing up staff for high-value tasks
  • Data Security & Compliance: GDPR & SOC2 Type 2 compliant

Target Audience

  • Insurance P&C Agencies
  • Insurance Brokers
  • Insurance Distributors
  • Agencies with premiums from £1M to £500M+
  • Organisations aiming to free staff from non-revenue activities
  • Agencies seeking higher production time and profitability
  • Businesses looking for 24/7 support and no missed calls
  • Companies prioritising staff satisfaction and lower burnout
  • Agencies wanting to streamline lead qualification and customer service

Pricing

Pricing information is not available in the provided text. Sonant does offer free tools such as an AI-Powered Policy Comparison Tool and a Live Transfer ROI Calculator.

FAQs

How does Sonant AI insurance receptionist compare to a human receptionist?

Our AI receptionist offers 24/7 availability, instant responses, and consistent service. It can manage multiple calls at once, never takes breaks, and seamlessly integrates with existing systems. Routine tasks and inquiries are efficiently handled, while complex cases are transferred to human agents.

Can the AI receptionist schedule appointments and manage my calendar?

Absolutely! Sonant’s AI can autonomously schedule, confirm, and even reschedule appointments, syncing with your agency’s calendar and following your custom rules.

How does Sonant AI benefit my insurance agency?

It helps avoid missed calls, streamlines lead qualification, and ensures 24/7 support. The solution transforms inbound calls into qualified tickets, supports instant service, reduces costs, and lets staff focus on high-value work.

Can Sonant AI handle insurance-specific inquiries?

Yes, Sonant AI is trained on insurance terminology and can handle policy info, claims status, and FAQs. Complex cases are smoothly transferred to your human agents.

Is Sonant AI compliant with data protection regulations?

Yes, Sonant AI is fully GDPR compliant, incorporates SOC2 Type 2 measures, and upholds strict data privacy and security regulations.

Will Sonant AI integrate with my agency’s existing software?

Yes, Sonant AI integrates seamlessly with popular Agency Management Systems and CRM software used in the insurance industry, ensuring consistent data flow and operational continuity.

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