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Solidroad

Constantly improve your customer experience.

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Overview

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Solidroad is an AI-powered Quality Assurance (QA) and training platform for modern customer experience (CX) teams. By reviewing and analysing 100% of customer conversations across all channels, Solidroad transforms every customer interaction into a learning opportunity. It increases Customer Satisfaction (CSAT) and reduces operational costs by providing tailored simulations and training for human representatives and refining AI agents. The platform ensures consistent, high-quality CX at scale—without expanding headcount or adding process overhead. Trusted by over 50 customers and handling hundreds of thousands of conversations each month, Solidroad is headquartered in Dublin, Ireland.

How It Works

  • Simulate: Representatives participate in realistic roleplay simulations powered by actual customer interactions across all channels, building confidence before live engagements.
  • Evaluate: Every conversation is automatically analysed with custom scorecards, flagging what happened, why it matters, and how to improve.
  • Improve: Representatives receive targeted coaching on real conversation moments, managers gain insights into patterns, and AI agents are refined—driving continuous improvement in all interactions.

Use Cases

Customer Support & Success Teams
Improve support interactions, reduce Average Handling Time, increase CSAT, and drive consistent performance across customer-facing teams.
Sales Team Training
Accelerate new hire onboarding with scalable, self-paced training simulations to boost sales performance and shorten ramp times.
AI Agent Refinement & Coaching Efficiency
Identify refinement opportunities for AI agents and streamline coaching—freeing up time for impactful training and faster feedback loops.

Features & Benefits

  • Every Conversation Scored: Automatic review and scoring of 100% of interactions for full channel coverage and consistent QA
  • Adaptive Training Simulations: Tailored, real-time simulations and feedback based on real conversations for faster onboarding and skill growth
  • Enhanced Human & AI Performance: Unified QA and training benefits for both human representatives and AI agents
  • Dedicated Partnership and Support: Collaborative onboarding, adoption, and ongoing success support from the Solidroad team
  • Automated Review Workflows: Streamlined QA processes reduce manual call review and operational overhead
  • Improved Customer Satisfaction (CSAT): Systematic CX improvements raise CSAT and lower escalations
  • Clearer Coaching Priorities: Real-time performance insights help managers focus coaching where it’s needed most
  • Enterprise-Grade Security: SOC 2 and ISO27001 certification ensures robust protection of your data

Target Audience

  • CX Leaders and Managers
  • Customer-facing teams:
    • Support
    • Sales
    • Customer Success
  • High-growth companies managing over 10,000 monthly conversations
  • Organisations aiming to boost CSAT and reduce costs—without fully automating all interactions
  • Businesses focused on developing the performance of both human representatives and AI agents

Pricing

Pricing information is not available in the provided text. Please contact Solidroad for a tailored quote.

FAQs

What is Solidroad?

Solidroad is an AI QA and training platform that reviews 100% of customer conversations to improve customer experience, train human representatives, and refine AI agents.

How does Solidroad improve customer experience?

Solidroad improves CX by automatically reviewing all customer interactions, generating tailored training simulations for reps, and identifying areas for AI agent refinement. This leads to higher CSAT scores and more efficient customer-facing teams.

What are the key benefits of using Solidroad?

Key benefits include increased CSAT, reduced Average Handling Time (AHT), faster onboarding for new hires, scalable training solutions, automated quality assurance, and improved performance for both human and AI agents.

Is Solidroad secure?

Yes, Solidroad is SOC 2 and ISO27001 certified, adhering to rigorous security protocols to ensure enterprise-grade security for your data.

Which teams can use Solidroad?

Solidroad is designed for customer-facing teams, including customer support, sales, and customer success teams, as well as for refining AI agents within contact centres.

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