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Skit

AI-Native Debt Collections Redefined with GenAI

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Overview

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Skit.ai is a pioneering provider of Generative AI-powered multichannel conversational AI solutions tailored for the accounts receivables sector. By automating and augmenting debt collections across the entire recovery journey, Skit.ai empowers creditors and collection agencies to achieve higher recoveries and customer satisfaction. Leveraging advanced Large Language Models, a compliance-first architecture, and seamless platform integrations, Skit.ai has automated over 1 billion conversations and resolved over $1 billion in accounts. The platform provides an infinite team of AI virtual agents and tackles industry challenges like narrowing margins, surging delinquency rates, and regulatory demands.

How It Works

  • AI-Powered Multichannel Communication:
    • Deploys AI virtual agents across voice, SMS, email, and chat for 24/7 hyper-personalised engagement.
  • Large Collection Models (LCM):
    • Predicts collection propensity by analysing demographics and debt details to inform strategies.
  • LCM-Based Decision Engines:
    • Forecast revenues and optimise recovery campaigns through data-driven insights.
  • End-to-End Collection Automation:
    • Automates user authentication, RPC checks, PTP capture, payment collection, reminders, and callbacks.
  • Natural & Accurate Voice Agents:
    • Offers human-like, multilingual voice conversations robust to noise and dialects.
  • Hyper-Personalisation:
    • Adapts outreach and communication preferences based on consumer data and context.
  • Intelligent Transfers & Visual Call Assist:
    • Seamlessly schedules or transfers to suitable agents and guides actions visually.
  • Seamless Integrations:
    • Connects with CRMs, telephony, payment gateways, and more via RPA.
  • Unified Compliance Guardrails:
    • Ensures continuous compliance with federal/state laws and certifications.
  • Analytics & Optimisation:
    • Central dashboard for actionable insights and continuous improvement.

Use Cases

Automate Debt Collections End-to-End
Streamline the recovery journey for creditors and agencies, from initial outreach to payment collection, with AI-driven automation that increases recoveries and operational efficiency.
Boost Consumer Engagement with Multichannel AI
Accelerate outreach and resolve more accounts through 24/7 AI-powered conversations across voice, SMS, email, and chat—even during high-volume or seasonal demands.
Optimise Agent Bandwidth & Cut Costs
Deploy virtual agents for routine inquiries and FAQs, reducing dependency on live agents and enabling contact centres to focus on high-value interactions.

Features & Benefits

  • Omnichannel Communication (Voice, SMS, Email, Chat)
  • Unified Compliance Platform
  • Seamless Integrations (CRM, Telephony, Payment Gateways)
  • Operational Efficiency & Infinite Scale
  • Generative AI-Powered Large Collection Models (LCM)
  • End-to-End Collection Automation
  • Natural & Accurate Voice Conversations
  • Hyper-Personalised & Multilingual Interactions
  • Intelligent Transfers & Visual Call Assist
  • Comprehensive Analytics

Target Audience

  • Leading Creditors: Financial institutions, lenders, and organisations with large outstanding debts.
  • Collection Agencies: Third-party firms specialising in debt recovery.
  • Enterprises: Large businesses seeking to automate and accelerate collections and support.
  • Contact Centres: Businesses focused on improving CX and operational efficiency with AI-driven conversational solutions.
  • Firms Challenged By: High collection costs, low account penetration, limited portfolio expansion, or slow outreach.

Pricing

  • Pricing information is not publicly available.
  • Businesses should contact Skit.ai directly for customised quotes and plans tailored to their requirements.

FAQs

What is Skit.ai?

Skit.ai is an AI-native debt collections platform leveraging Generative AI-powered multichannel conversational AI to automate and accelerate debt recovery for creditors and collection agencies.

What challenges does Skit.ai solve for businesses?

Skit.ai addresses high collection costs, low account penetration, expansion difficulties, and slow outreach by automating conversations and optimising strategies.

How does Skit.ai ensure compliance in debt collections?

Skit.ai adopts a compliance-first approach, adhering fully to federal and state laws—including TCPA, HIPAA, FDCPA & Reg F, PCI-DSS, SOC 2 Type II, and ISO 27001:2022—with automated regulatory updates.

What is a Large Collection Model (LCM)?

A Large Collection Model is Skit.ai's proprietary Generative AI trained on collection use cases, predicting collection propensity to drive data-informed recovery campaigns.

Can Skit.ai integrate with existing business systems?

Yes, Skit.ai integrates seamlessly with CRMs, telephony systems, SMS, payment gateways, and more via Robotic Process Automation.

What communication channels does Skit.ai support?

Skit.ai delivers omnichannel communication across voice, SMS, email, and chat, providing hyper-personalised, 24/7 availability.

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