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Shulex

Unified Customer Experience Management: Build Winning Products with AI Insights.

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Overview

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Shulex, also known as VOC AI, is an AI SaaS platform focused on the global Voice of Customer (VOC) market. Founded by ex-DingTalk members in August 2021, it employs advanced AI and ChatGPT technologies to deliver deep customer insights, product research, and customer service solutions. Designed for product managers and marketing teams, Shulex enables brands to optimise their offerings and improve overall customer experience. With over 50,000 users and benchmark clients like Anker Innovations and Worthfind, Shulex drives actionable, data-driven growth.

How It Works

  • Data Ingestion: Collects customer feedback from sources like Amazon reviews and social media.
  • Deep Review Analysis: Analyses sentiment to reveal what customers truly love, dislike, and desire.
  • AI Topic Analysis: Identifies key topics and themes within feedback using advanced AI.
  • Market Insight Generation: Helps discover market opportunities and product gaps through competitive analysis.
  • Time Efficiency: Cuts insight generation from hours to minutes, freeing teams for strategic work.
  • Actionable Insights Dashboard: Presents findings clearly for easy product optimisation.
  • AI-Powered Customer Support: AI chatbots and agents provide instant, smart responses for enhanced satisfaction.

Use Cases

Product Development & Optimisation
Identify and address customer needs, preferences, and pain points using feedback and reviews to guide new product creation or improvements.
Market Opportunity Identification
Discover underserved market niches and winning product strategies through robust market insights and competitive analysis.
E-commerce Seller Success
Optimise listings, research products, and track customer sentiment to enhance visibility, boost sales, and understand buyers—especially for Amazon sellers.

Features & Benefits

  • Advanced Sentiment Analysis
  • User-Friendly Dashboard
  • Voice of Customer (VOC) Analysis
  • Amazon Review Analysis
  • Browser Extension
  • Time Efficiency Metrics
  • Shulex Market Insight (Customer Insights & Profile, Competitive Analysis, Review Analysis, AI Topic Analysis, Buyers Motivation, Usage Scenario)
  • Shulex AI Chatbot (Solvea-AI Agent)
  • AI Seller Tools (Amazon FBA Calculator, AI Listing Optimisation, Shulex Copilot, AI Image Creation, Social Listening & Monitoring)
  • Other AI Tools (Typing Speed Test, Unit Converter, Word Cloud Generator, Social Media Generators, Shopify Store Ranking, ChatPDF)

Target Audience

  • Amazon Sellers: Optimising listings, researching markets, and analysing reviews.
  • E-commerce Businesses: Enhancing products and customer satisfaction.
  • Product Managers: Using customer insights to guide development and strategy.
  • Marketing Operations Teams: Conducting research and optimising campaigns based on sentiment.
  • Growing Brands: Scaling operations with robust insights.
  • Large Scale Businesses: Leveraging unlimited access, reporting, and API integration.

Pricing

  • Pro Plan (Advanced Product Research):
    • 1 account
    • 600 reports/month for Amazon reviews analysis
    • 600 reports/month for market insights
    • 500 points quota/month for review monitoring
    • AI Assist 3,600/month
    • Browser Extension
    • 10+ AI Seller Tools
    • Free trial available
  • Team Plan (Most Popular - For Teams in Growing Brands):
    • 1 admin and 5 sub-accounts
    • 3,000 reports/month for Amazon reviews analysis
    • 3,000 reports/month for market insights
    • 2,500 points quota/month for review monitoring
    • 20 reports/month for social listening
    • Daily social media monitoring
    • AI Image Creation (Beta)
    • AI Assist 30,000/month
    • Browser Extension
    • 10+ AI Seller Tools
    • Free trial available
  • Enterprise Plan (For Large Scale Businesses):
    • Unlimited accounts, reports, and social listening
    • Unlimited social mentions and queries
    • Advanced AI features and AI listing optimisation
    • API access for Amazon Review Analysis
    • Request a demo

FAQs

Is the Shulex FBA calculator a free tool?

Yes, the Shulex FBA calculator is a free tool designed to help sellers research and calculate product costs, shipping fees, Amazon fees, marketing expenses, and other important business variables.

What is Shulex?

Shulex, also known as VOC AI, is an AI SaaS company that provides a unified customer experience management platform. It helps sellers and brands identify market opportunities and define winning products by leveraging sentiment analysis and AI/ChatGPT technology.

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