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Scritchai

AI Receptionist for Veterinary Practices: The all-in-one solution for client communication.

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Overview

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Scritchai, a Y Combinator-backed startup based in San Francisco, is at the forefront of developing leading AI systems for veterinary medicine. Founded by Cornell and Princeton alums, Scritchai specializes in voice agents that automate front-desk operations and AI team members for clinical workflows in animal hospitals. Their solutions are developed by world-class veterinarians and former engineers from Tesla Autopilot AI and Amazon. The core mission is to boost practice efficiency, enhance staff wellbeing, and enable higher quality veterinary care.

How It Works

  • Emily, the AI Receptionist:
    • Answers calls 24/7
    • Schedules, reschedules, cancels, and confirms appointments
    • Sets up new client and patient profiles
    • Answers practice- and patient-specific questions
    • Transfers callers to human staff as needed
    • Integrates with practice management and phone systems for real-time access to schedules and records
    • Instantly recognizes clients by phone number
  • Mara, the AI Medical Record Writer:
    • Listens to appointments and writes medical records in under one minute
    • Saves veterinarians up to two hours each day

Use Cases

Automated Client Communication
Manage all client communications with 24/7 AI support, reducing the burden on front-desk staff and ensuring no call goes unanswered.
Appointment Scheduling & Management
Streamline booking, rescheduling, and cancelling appointments, including efficiently filling last-minute slots from after-hours cancellations.
Enhancing Practice Efficiency
Boost operational efficiency by handling thousands of calls simultaneously, reducing hold times, and allowing staff to focus on high-value in-person care.

Features & Benefits

  • 24/7 AI Receptionist (Emily): continuous support, never missing a call
  • Emergency Transfer: routes urgent calls to staff swiftly
  • Appointment Management: schedules, reschedules, and confirms appointments; fills last-minute slots
  • Triage for Sick Patients: assesses symptoms, escalates cases, and offers after-hours emergency options
  • Comprehensive FAQ Handling: answers practice- and patient-specific questions, including policies and pricing
  • Prescription Management: handles refills and assists pharmacy revenue
  • Medical Records Management: sends signed records, manages compliance, and leaves tasks for front desk
  • Practice-Specific Knowledge: custom, continuously updated database
  • Seamless Integrations: connects directly with management and phone systems for real-time data
  • AI Medical Record Writing (Mara): automates record-keeping, saving up to two hours per day

Target Audience

  • Veterinary practices and animal hospitals (private and large groups)
  • Veterinary professionals interested in:
    • Enhancing front-desk operations
    • Improving client communication
    • Boosting operational efficiency
    • Supporting staff wellbeing
  • Based in San Francisco, serving the veterinary services industry

Pricing

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FAQs

What exactly does Emily do?

Emily is an AI receptionist that answers calls 24/7 to manage appointments (schedule, reschedule, cancel, confirm), set up new client & new patient profiles, answer hospital-specific & patient-specific questions, send medical records, leave tasks for your team (related to prescription refills and other requests), and more. When needed, she seamlessly transfers callers to your front desk.

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