Open Source Voice Agent SDK
Integrate voice into your apps with VideoSDK's AI Agents. Connect your chosen LLMs & TTS. Build once, deploy across all platforms.
Upvote NowOverview
Regal is the definitive AI Agent Platform for consumer enterprises, revolutionizing customer communications across support, sales, and operations. Businesses leverage Regal to deliver high-touch, cost-efficient customer interactions using human-like AI Agents for automated calls. The platform enables instant, tailored customer outreach, connecting the right customer with the right message at the right time. With seamless integration into existing contact centre and CRM systems, Regal drives improved customer acquisition, sales, and retention. Trusted by leading consumer brands, Regal has already powered $5 billion in client revenue and positions itself at the forefront of transforming contact center operations by 2035.
How It Works
- Seamless Integration: Start with a single AI Agent or scale across your contact centre—integrates with all major contact centre and CRM platforms for rapid deployment.
- Personalised Conversations: Leverage real-time customer data to tailor interactions. Syncs instantly with your CRM and contact centre software for seamless context.
- Intuitive Automation: Use a drag-and-drop builder and native A/B testing to automate and refine conversations.
- Human-like AI Agents: Customers interact naturally—speaking, interrupting, or changing topics. Agents respond instantly, maintain composure, and converse in 30+ languages with numerous accents.
- Operational Efficiency: Effortlessly handle increased call volumes, remove hold times, and refine agent use cases on the fly.
- Comprehensive Monitoring & Intelligence: Define goals for AI Agents, monitor live conversations, and utilize Conversation Intelligence features like transcription, sentiment analysis, summaries, and quality assurance.
- Omnichannel Deployment: Build once, deploy everywhere—voice (direct calls, web), messaging (SMS/MMS), and digital (email, chat).
- Secure & Compliant: Enterprise-grade security and data privacy; partners do not use your data for LLM training.
Use Cases
Customer Support Automation
Automatically triage support issues, resolve common queries, and route calls for fast, reliable customer assistance with Regal's AI Agents.
Sales & Lead Qualification
Qualify prospects, provide quotes, and book appointments instantly, driving conversions and engagement through human-like phone or chat conversations.
Operations & Retention
Reschedule appointments, automate proactive follow-ups, and boost customer retention across high-consideration industries like healthcare, insurance, and home services.
Features & Benefits
- AI Phone Agents: Autonomous, human-like handling of sales, support, and ops calls
- AI SMS/Chat Agents: 24/7 conversational AI via SMS and chat for rapid lead response
- Emotionally Intelligent Interactions: Adaptive, empathetic responses for sensitive scenarios
- Customisable Workflows: Drag-and-drop orchestration and A/B testing for precise agent behavior
- Unified Omnichannel Experience: Deploy AI Agents seamlessly across voice, messaging, and digital channels
- Branded Caller ID: Company name/logo display increases answer rates and trust
- Extensive Integrations: Connects to 40+ CCaaS/CRM systems (e.g., Salesforce, HubSpot)
- Scalable & Always Available: 24/7 outreach, reduced costs, and zero hold times
- Advanced Conversation Intelligence: Monitoring, transcription, sentiment, QA, and analytics
- Robust Security & Compliance: Enterprise-ready, with strict privacy and compliance standards
Target Audience
- Consumer enterprises and contact centre leaders aiming to modernize customer communications
- Especially beneficial for industries such as:
- Healthcare organisations
- Education institutions
- Insurance providers
- Home Services companies
- eCommerce businesses
- Financial Services firms
- Tax & Legal service providers
- Hospitality businesses
Regal is ideal for businesses seeking to:
- Enhance customer acquisition, sales, support, and retention
- Upgrade from legacy contact centre solutions
- Gain a competitive edge through AI-driven customer conversations
Pricing
- Specific pricing details are not provided in the available text.
- Please contact Regal for customised pricing information tailored to your business needs.
- Pricing may vary based on use case and deployment scale.
FAQs
How do AI agents enhance customer service?
AI agents automate inquiries, provide instant responses, and streamline support workflows, leading to improved efficiency and customer satisfaction.
Can AI agents reduce response times in customer support?
Yes, AI agents can respond in real-time, significantly improving resolution speed and overall customer satisfaction.
What AI tools are commonly used in customer service?
AI-powered chatbots, voice assistants, and self-service portals are commonly used to enhance customer service automation.
Do AI agents completely replace human customer service agents?
AI agents augment human agents by handling routine tasks and inquiries, but they do not fully replace them, especially for complex issue resolution or highly sensitive interactions.
Do customers know when they are speaking with an AI voice agent?
When properly implemented, many customers cannot tell they are speaking with an AI voice agent due to natural speech patterns, emotionally intelligent scripting, and real-time personalisation. Some customers even prefer the consistent, calm experience provided by AI.
How do AI voice agents handle emotional or sensitive customer conversations?
Regal's AI voice agents are built with emotional intelligence, adapting tone and phrasing based on context and sentiment. They follow carefully designed scripts to ensure appropriate and empathetic responses, even in high-stress situations, without losing composure.
Open Source Voice Agent SDK
Integrate voice into your apps with VideoSDK's AI Agents. Connect your chosen LLMs & TTS. Build once, deploy across all platforms.
Upvote Now