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Overview

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Rasa is an enterprise-grade Conversational AI Platform designed for building high-trust, nuanced, and generative AI experiences. Leveraging a sophisticated open-core framework, Rasa enables the development, management, and deployment of AI assistants that follow business logic safely and predictably, at scale. With a proven ROI of 181% within a year and 60% containment rates, Rasa supports hundreds of organisations globally, transforming customer interactions, automating tasks, and meeting stringent enterprise requirements for security and scalability.

How It Works

  • Rasa Pro: Pro-code infrastructure for building, integrating, monitoring, and deploying AI assistants. Uses CALM for advanced dialogue management.
  • Rasa Studio: No-code, drag-and-drop UI for cross-team collaboration, simplifying building, testing, and improving AI assistants.
  • Managed Service: Rasa manages platform infrastructure, accelerating deployment, reducing costs, and providing premium support.
  • Process Calling: Guides users reliably through business processes by maintaining context and workflow adherence, ensuring accuracy across conversations.

Use Cases

Customer Service Automation
Automate customer interactions, reduce wait times, and resolve issues promptly for a superior customer experience.
Healthcare Virtual Assistants
Deliver personalised, HIPAA-compliant conversational support for patients, streamlining onboarding, billing, and claims.
Financial Services Automation
Handle complex conversations in banking and insurance, scale customer service, and automate claims and support processes.

Features & Benefits

  • Enterprise-grade security, observability, and scalability
  • Generative AI-native (CALM) for contextual dialogue
  • Flexible deployment: on-premise, private cloud, Kubernetes via Helm
  • Advanced language-agnostic NLU (Natural Language Understanding)
  • Enterprise Search and Contextual Response Rephraser
  • PII Data Management for compliance
  • Developer toolkit: Rasa SDK, channel connectors, end-to-end testing, real-time markers
  • Secrets management (Vault) & dependency vulnerability protection
  • Observability (OpenTelemetry), multi-node concurrency
  • Conversational Data Pipeline (Kafka)
  • Intuitive drag-and-drop no-code UI (Rasa Studio) for collaboration
  • SSO & Role-based access control (RBAC)
  • Managed Service for fast deployment, lower TCO
  • Proven ROI and transformative automation impact
  • HIPAA compliance and full data control

Target Audience

  • Enterprises: Large organisations needing scalable, secure conversational AI.
  • Teams & Growth Stage Organisations: Companies with evolving AI assistant needs requiring fast deployment.
  • Developers: Those building custom conversational apps on an open-core framework.
  • AI Practitioners: Conversation designers, data scientists, and domain experts collaborating on assistant development.
  • Industry-specific Clients: Especially financial services, telecommunications, and healthcare (HIPAA compliance).
  • Automation-focused Businesses: Organisations seeking increased productivity and customer satisfaction via AI solutions.

Pricing

  • Developer Edition: Free — includes full Rasa Pro access for developers and community support.
  • Growth: Starts at $35,000/year — up to 500,000 conversations annually, includes full Rasa Platform access and basic support.
  • Enterprise: Custom pricing — tailored for large organisations needing deployment at scale, advanced support, and pre-built enterprise features.
Self-Managed (on-premise or private cloud) and Managed Service deployment options available.

FAQs

What is Rasa?

Rasa is an enterprise-grade Conversational AI Platform that enables organisations to build, deploy, and manage high-trust AI assistants using an open-core framework and no-code UI, with managed services available.

What is Rasa Pro?

Rasa Pro is a generative AI-native, enterprise conversational AI framework, enabling secure, scalable assistant development with CALM for advanced dialogue understanding.

What is Rasa Studio?

Rasa Studio is an intuitive, no-code, drag-and-drop user interface. It enables cross-team collaboration to build, improve, and manage conversational AI assistants.

What is CALM?

CALM stands for Conversational AI with Language Models, a generative approach used in Rasa to simplify building and managing complex conversational flows.

What deployment options does Rasa offer?

Rasa supports both self-managed deployments (on-premise or private cloud) and managed service, with Rasa handling infrastructure management.

Do I need a license to use Rasa Pro?

Yes, a license is required for Rasa Pro. Contact Rasa Sales to discuss licensing options.

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