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Prepared911

Accelerate Emergency Response with Assistive AI

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Overview

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Prepared911 delivers AI-powered solutions designed to revolutionise emergency response for public safety agencies. Their innovative, browser-based platform enhances operational efficiency, reduces routine burdens on 911 staff, and holistically improves emergency outcomes. Trusted by over 1,000 Public Safety Answering Points (PSAPs) across 49 states and protecting more than 90 million people, Prepared911 has processed over 10 million calls. The mission: to ensure every emergency receives the perfect response by equipping telecommunicators with cutting-edge technology to save lives.

How It Works

  • Non-Emergency Call Triage: Automates and reduces the burden of routine calls to prevent burnout and eliminate call backlogs
  • Faster Call Processing: Streamlines information gathering and enables seamless translation for rapid, accurate call-taking
  • Efficient Dispatch: Monitors every channel, providing dispatchers critical information when it's needed
  • Real-time QA: Evaluates 100% of calls, supporting continuous staff development and retention
  • Multimedia Integration: Receives live video, texts, and precise location (including z-axis), giving first responders immediate context
  • Data Sharing: Shares critical details with police, fire, or EMS en route, expediting response
  • Browser-Based Platform: Processes and transports multi-modal data easily on a secure, web-based system

Use Cases

Emergency Call Processing
Accelerate response times and improve accuracy for critical incidents with unified AI-powered call handling.
Language Translation
Communicate seamlessly with non-English callers—audio and text support in over 200 languages, ensuring quick help for everyone.
Real-time Situational Awareness
Empower dispatchers with live video, photos, and precise location data to understand emergencies instantly and direct the right response.

Features & Benefits

  • Eliminates Language Barriers (audio & text translation)
  • Eyes-on-Scene with instant live video and photo sharing
  • Hub for Supervisors—Automated QA, keyword triggers, and performance tracking
  • Enhanced Location Data (GPS, z-axis, mapping)
  • Reduced Telecommunicator Workload (AI insights, automated hangup handling)
  • Browser-based, affordable, and multi-modal data transport
  • Improves training, staff retention, and productivity

Target Audience

  • 911 Dispatch Centres (PSAPs)
  • Emergency Communications Centres (ECCs)
  • Emergency Responders (Police, Fire, EMS)
  • 911 Directors and Supervisors
  • Telecommunicators and Call-takers

Pricing

  • Packages are tailored to meet agency mission-critical needs
  • "Starter" and "Plus" tiers are available
  • Specific pricing details are not disclosed in the provided information
  • Please request a demo for customized pricing

FAQs

What is Prepared911?

Prepared911 provides AI-powered software solutions designed to accelerate and enhance emergency response for public safety agencies, including 911 dispatch centres. Their platform streamlines call processing, improves situational awareness, and reduces telecommunicator workload.

How does Prepared911 help with language barriers?

Prepared911 offers automatic audio translation in over 40 languages and text communication in over 200 languages, including Text-to-Voice for Spanish speakers. This allows telecommunicators to communicate effectively with non-English speaking callers, eliminating language barriers during emergencies.

Can Prepared911 integrate with existing 911 systems?

Prepared911 operates as an affordable, browser-based platform. While specific integration details are not provided, its design suggests compatibility to process and transport multi-modal data bi-directionally, enhancing existing infrastructure.

How does Prepared911 improve situational awareness for dispatchers?

Prepared911 allows dispatchers to request live video and pictures from callers, including Emergency SOS Live Video from iPhones. This provides instant "eyes-on-scene" for telecommunicators, offering critical visual context and improving understanding of the emergency.

Does Prepared911 help with staff training and retention?

Yes, Prepared911 includes features like Automated QA and keyword triggers, providing supervisors with complete visibility into operations. This data supports faster, more effective staff training and helps boost morale, contributing to better personnel retention in 911 centres.

What kind of location data does Prepared911 provide?

Prepared911 offers accurate GPS location data and integrates with z-axis services like NextNav Pinnacle to provide Height Above Terrain (HAT) data. This gives dispatchers and responders precise floor-level intelligence for indoor emergencies, enhancing response efficiency.

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