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Poly

Make every customer feel heard. Instantly. The world's most lifelike voice AI agents.

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Overview

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PolyAI provides the world's most lifelike voice AI agents, designed to transform enterprise call centres into revenue generators. Our humanlike AI agents master listening, reasoning, and speaking to resolve over 50% of customer calls instantly, consistently delivering an exceptional brand experience. We help businesses eliminate hold times, increase capacity, boost customer loyalty, and empower their agents and leaders through advanced conversational AI.

How It Works

  • Design: Craft a branded voice and personality that engages users and effectively resolves inquiries.
  • Integrate: Seamlessly plug the voice assistant into your existing tech stack without risky replatforming, deploying at a speed that suits your business.
  • Analyze: Utilise a real-time dashboard to monitor performance, identify issues, track trends, and respond to specific product inquiries.
  • Improve: Manage ongoing performance updates and maintenance controls, ensuring your voice assistant continuously learns and enhances its capabilities.

Use Cases

Authentication & Secure Verification
Use PolyAI voice agents to securely verify customer identities for seamless and efficient authentication processes.
Order Management & Billing Support
Automate order status updates, modifications, tracking, and handle billing questions and payments efficiently.
Industry Solutions for High-Demand Sectors
PolyAI is tailored for banking, healthcare, travel, hospitality, insurance, retail, utilities, and more, enhancing customer interactions and resolving high-volume calls.

Features & Benefits

  • Increased Capacity: Resolve complex customer inquiries 24/7 and at scale without increasing overheads.
  • Revenue Gains: Respond to 100% of contacts immediately, fostering engagement, trust, and retention.
  • Improved Customer Experience (CX): Reduce wait times, IVR time, and misroutes for higher CSAT/NPS and CLV.
  • Happy Agents: Allow agents to focus on meaningful work, reducing turnover and fatigue.
  • Operational Excellence: Actionable insights from real conversations to identify issues and business opportunities.
  • Empowered Leaders: Modernise CX stack, mitigate risks, and improve key metrics.
  • Enterprise-Grade Security: 24/7 support, compliance certifications, suitable for regulated industries.
  • Seamless Integrations: Out-of-the-box and custom integrations—no changes to current tech stack.
  • Real-time Analytics: Immediate insights, no data gaps or manual compilation.

Target Audience

  • Large enterprises in banking, healthcare, travel, hospitality, global delivery, health insurance, retail, utilities, entertainment, automotive
  • Organisations with significant call centre operations
  • Leaders aiming to:
    • Automate customer service
    • Reduce operational costs
    • Improve customer experience
    • Generate revenue from calls
    • Empower contact centre agents

Pricing

PolyAI offers simple, transparent pricing that scales with your needs. Ongoing usage is priced on a per-minute basis.
All plans include:
  • Comprehensive support via web ticket portal and 24/7/365 emergency phone line
  • Highest standards of data security (24/7 infrastructure, compliance, regular audits)
  • 99.9% phone line uptime SLA
  • Proactive performance improvements, monitoring, and maintenance
  • Upgrades to latest system features and an ever-evolving tech stack

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