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Phonely

Answer your phones with AI.

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Overview

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Phonely is a leading AI-powered voice solution built to scale customer support from a single call to over one million concurrent interactions. Developed by PhD AI researchers, Phonely empowers businesses with an intelligent, human-like phone assistant capable of answering 100% of calls. This eliminates customer wait times and can reduce operational costs by up to 50%. The platform delivers ultra-low latency responses (averaging 350ms), seamless integrations with existing software, and learns from your business data for accurate responses. Phonely provides comprehensive AI-driven analytics and is audited with certifications such as HIPAA, SOC II, and ISO, ensuring robust data security and compliance.

How It Works

  • Step 1: Choose a voice
    • Select from 100+ AI voices, accents, and languages, or clone your own voice for a personalised experience.
  • Step 2: Add your knowledge
    • Connect business data, upload files, or add your website content for tailored responses.
  • Step 3: Connect your software
    • Integrate with tools like CRMs and scheduling software to automate tasks, update records, process payments, and more.
  • Step 4: Deploy and analyse
    • Launch your AI phone agents, access call summaries, sentiment analysis, and actionable insights after every conversation.

Use Cases

Automate Customer Support at Scale
Supercharge your contact centre or help desk by answering every call instantly. Handle thousands of concurrent customer conversations and never miss another customer query.
Healthcare & Insurance Automation
Streamline healthcare and insurance operations by automating appointment scheduling, handling routine patient or claims inquiries, and ensuring regulatory compliance.
24/7 Phone Answering for SMBs
Provide professional, always-on phone answering for small and medium businesses. Manage bookings, FAQs, and customer requests without increasing headcount.

Features & Benefits

  • Scalable AI phone answering: From 1 to 1M+ concurrent calls
  • Natural, human-like conversations with 100+ voices and voice cloning
  • Ultra-low latency (Avg. 350ms response)
  • Customisable knowledge base trained on your business data
  • 24/7 availability—never miss a call
  • Multi-language support (100+ languages and accents)
  • Custom call flow builder for tailored voice AI agents
  • Real-time software integrations (e.g. CRMs, calendars, Zapier)
  • AI-powered analytics, summaries, and sentiment analysis
  • Cost reduction: Up to 50% lower operational costs
  • High accuracy: Up to 99.2% comprehension
  • Secure & compliant (HIPAA, SOC II, ISO certified)
  • Outbound calling for reminders and surveys
  • Custom reports and API integrations

Target Audience

  • Very Small Teams & Solopreneurs: For basic answering systems and initial call volume management.
  • Growing Teams & Small Businesses: Requiring after-hours support, live integrations, and moderate call handling.
  • Scaling & Medium-sized Businesses: Need for analytics, priority support, and onboarding for growth.
  • Large Organisations & Enterprises: Custom integrations, SIP trunking, enterprise security, and large-scale call handling.
  • Industries served: Call centres, healthcare, SMBs, insurance, BPOs.
Need Phonely if you want to:
  • Automate repetitive phone interactions
  • Scale support without hiring more staff
  • Integrate with CRMs, calendars, and existing tools
  • Ensure compliance with regulations (HIPAA, SOC II, ISO)
  • Provide non-stop, high-quality phone support
  • Cut operational costs and eliminate wait times

Pricing

  • Starter
    • £45/month (annually £33/mo)
    • 200 minutes, unlimited calls, 100+ voices & languages, unlimited documents, integrations (Google Calendar, GoHighLevel, Zapier), analytics, summaries, notifications, and basic support.
    • Overage: £0.35/min.
  • Professional
    • £100/month (annually £45/mo)
    • 600 minutes, professional voice cloning, custom embeddings, expanded integrations (Salesforce, EPIC, Calendly, Hubspot, Slack, Make, N8n), post-call integrations, unlimited users, priority support options.
    • Overage: £0.30/min.
  • Business
    • £335/month (annually £69/mo)
    • 2,000 minutes, advanced analytics, custom summaries, simulation testing, advanced roles, all Professional integrations plus custom API, priority support, white-glove onboarding, private Slack channel.
    • Overage: £0.25/min.
  • Enterprise
    • Custom pricing
    • Custom minutes, advanced admin, custom AI providers, SIP trunking, signed BAA, advanced admin tools, SAML support, private Slack, API, unlimited customisation, and most advanced integrations/support.
    • Overage: as low as £0.05/min.
  • First 500 minutes are free. Annual billing provides a 33% discount.

FAQs

What exactly does Phonely do?

Phonely AI is an AI-powered phone answering system that answers calls, handles FAQs, schedules appointments, routes or escalates calls, processes requests, and makes outbound calls for reminders or follow-ups. Unlike traditional IVR, it understands open-ended questions and full sentences.

How natural does Phonely sound on the phone?

Phonely delivers natural, human-like voice interaction with real inflection, contextual responses, and empathy. Most callers cannot tell they are speaking to AI until the fast resolution gives it away.

Can Phonely handle multiple callers at the same time?

Yes, Phonely can manage thousands of simultaneous calls, handling questions and collecting information efficiently.

Can Phonely integrate with my CRM, scheduling software, or other tools?

Yes, it integrates with popular CRMs (Salesforce, HubSpot), scheduling software (Google Calendar, Calendly), and tools like Zapier, GoHighLevel, Make, and N8n. It also allows for custom integrations.

Can I customise what Phonely says to callers?

Absolutely—you can choose from 100+ voices, set custom greetings, tones, and tailor the experience as needed.

Does Phonely support multiple languages?

Yes, Phonely supports over 100 languages and accents for global conversations.

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