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Pearsuite

An All-In-One Care Management Software for Community Health Workers

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Overview

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Pearsuite is a comprehensive care management software crafted specifically for community health workers (CHWs), care navigators, promotores, and doulas, as well as the organisations that support them. Launched in 2021, Pearsuite acts as an all-in-one operating system for community-based work, facilitating seamless collaboration between CBOs, doula organisations, hubs, and health care plans. The platform addresses challenges such as disconnected systems and inconsistent funding, with a mission to improve the sustainability and effectiveness of community health efforts. With over 750 community workers and 200+ organisations onboarded, Pearsuite has impacted more than 100,000 community members and maintains a 96% customer retention rate. The platform is HIPAA- and SOCS 2-compliant, ensuring the highest level of security and reliability.

How It Works

  • Custom Workflows: Build assessments, care pathways, and goals tailored for whole-person care.
  • Client Communication: Reach clients via phone, SMS, and encrypted email.
  • Data-Driven Insights: Use population-level and individual data to extract actionable insights.
  • Simplified Billing: Manage claims through integrated clearinghouse and dashboards for faster reimbursement.
  • Service Tracking: Document provided services, education, and referrals.
  • Automation: Automate administrative tasks and routine workflows.
  • Reporting: Effortlessly create and share outcome reports with funders and supervisors.
  • Staff Management: Monitor team activities, workload, and credentials.
  • Data Exchange: Seamlessly integrate with over 90 EHRs and HIEs, enabling bidirectional data flow.
  • Regional Management: Launch and standardise regional/local hub workflows and reporting.

Use Cases

Community-Based Organisation Streamlining
Replace manual spreadsheets with AI-driven workflows, care management, referrals, and billing while improving data-driven quality initiatives for CBOs.
Doula Organisation Efficiency
Reduce admin workload, connect clients to crucial education and services, and submit reimbursement claims efficiently through standardised client management.
Hub & Health Plan Integration
Unify partners under standardised workflows and analytics, supporting hubs and health plans in improving outcomes and containing costs through community-driven insights.

Features & Benefits

  • Intuitive workflows and care management
  • Enhanced client communication via mobile app
  • Actionable data with integrated Analytics Dashboard
  • Robust reporting and outcome tracking
  • Efficient billing and claims management
  • Secure integration with 90+ EHRs and HIEs
  • Centralised hub and multi-organisation management
  • Comprehensive support, onboarding, and extensive training resources
  • HIPAA and SOCS 2 regulatory compliance

Target Audience

  • Community Health Workers (CHWs)
  • Care Navigators
  • Promotores
  • Doulas
  • Community-Based Organisations (CBOs)
  • Doula Organisations
  • Regional and Local Hubs
  • Health Care Plans
  • Street Medicine Providers
  • Case Managers
  • Health Coaches
  • Peer Support Specialists
  • Public Agency Outreach Workers
  • Barbers (involved in health and social support)

Pricing

  • Month-to-month subscription pricing with no upfront implementation fees
  • Volume discounts for organisations with more than 15 users
Basic: £100/user/month
  • Quick setup, flexible data management, initial onboarding, support, templates, analytics
Plus: £150/user/month
  • All Basic features plus in-platform communication, health plan eligibility, advanced templates, claims management, call centre, SMS, encrypted email, mobile app
Pro: £200/user/month
  • All Plus features plus clinician referrals, same-day support, hub/network management, design consultations, audit support, dedicated billing specialist, PCHI Pathways Community Hub, EHR & HIE integration
Add-Ons:
  • Subcontracting via the Pear Cares Provider Network (15% fee on reimbursements)
  • Custom EHR/platform integrations (one-time and recurring fees)
  • Specialised curriculum/training development

FAQs

How long does it take to get set up?

The implementation process typically takes about 4 weeks, guided by Pearsuite’s customer success team. A self-setup option is also available for faster deployment.

Can Pearsuite integrate with electronic health records (EHRs)?

Yes, Pearsuite can integrate and share data with over 90 EHRs. Integration is available as an add-on.

Are there hardware requirements?

No additional hardware is required. Pearsuite is accessible on web browsers, tablets, and smartphones via the mobile app.

Are we locked into a multi-year contract?

No, Pearsuite offers month-to-month subscriptions which can be cancelled with 30 days’ notice.

Do we need to pay implementation fees or extra for ongoing support/training?

No, implementation fees are not charged, and standard technical support and training are included. Extra fees only apply to custom integrations or special reports.

Will we receive training on how to use the platform?

Yes, there are extensive training options including onboarding, online guides, webinars, and community learning circles. Pearsuite partners with organisations for certification and continuing education programmes.

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