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Parloa

AI Agent Management Platform for Exceptional Customer Support

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Overview

Parloa offers an enterprise-grade AI Agent Management Platform (AMP) for revolutionizing customer service in contact centres. Utilizing generative AI, Parloa automates customer interactions across channels such as phone, chat, messenger, and apps. Its low-code solution lets businesses design, integrate, simulate, deploy, and monitor AI agents, guaranteeing robust performance, compliance, and scalability. Supported by Microsoft Azure, the platform ensures global reach and top-tier security compliance (ISO 27001, SOC 2, PCI DSS, GDPR, DORA, HIPAA). Parloa also enhances human agent performance with AI-powered real-time translations and suggested responses, transforming operational efficiency and customer experiences.

How It Works

  • Design & Integrate:
    • Use Parloa’s low-code platform to craft AI agents tailored to business needs.
    • Set objectives with natural language prompts—no rigid scripts required.
    • Connect seamlessly with CRMs, ERPs, and CCaaS (Salesforce, ServiceNow, Zendesk, Genesys, Avaya, Twilio).
    • Use pre-built skills for FAQs, routing, and authentication, or create custom business-specific skills.
  • Simulate & Evaluate:
    • Run large-scale simulations to test agent performance under real conditions.
    • Evaluate accuracy, compliance, and brand alignment.
    • Use enterprise-grade QA and behavioural evaluation tools to refine agents.
  • Deploy & Scale:
    • Deploy AI agents for consistent omnichannel interactions (voice, chat, messenger, apps).
    • Benefit from scalable SaaS architecture powered by Microsoft Azure and version control.
  • Monitor & Improve:
    • Track performance with built-in analytics: resolution rates, handovers, average handling time.
    • Analyse conversation history to optimise agent behaviour and customer experience.
  • Augment Human Agents:
    • Empower agents with real-time translation and AI-powered response suggestions for greater efficiency and flexibility.

Use Cases

Automated Customer Service
Reduce response times and improve satisfaction by automating end-to-end customer service workflows across multiple channels.
Handling Standard Enquiries
Automatically manage common customer questions and complaints, freeing up human agents for more complex tasks.
Agent Augmentation
Support human agents with real-time AI assistance, including translations and suggested responses, to enhance their capabilities and efficiency.

Features & Benefits

  • AI Agent Management Platform (AMP): Manages the full AI agent lifecycle for total control.
  • Generative AI Capabilities: Engages customers with human-like, contextual interactions.
  • Low-Code Platform: Rapidly design and customize agents with natural language prompts.
  • Omnichannel Automation: Deliver automated support across voice, chat, messenger, and apps.
  • Seamless Integrations: Effortless connection to CRM, ERP, and CCaaS (Salesforce, ServiceNow, Zendesk, Genesys, Avaya, Twilio).
  • Pre-Built & Custom Skills: Ready-made skills for FAQs, routing, authentication; custom options for unique needs.
  • Enterprise-Grade QA & Simulation: Advanced testing and simulation tools ensure reliability.
  • Scalable SaaS Architecture: Built on Microsoft Azure for reliable, enterprise scalability.
  • Advanced Security & Compliance: ISO 27001, SOC 2, PCI DSS, GDPR, DORA, and HIPAA certifications built-in.
  • Built-in Analytics & Insights: Real-time dashboards and conversation analysis for ongoing optimisation.
  • AI Assistance for Human Agents: Real-time translations and suggested responses enhance agent performance.

Target Audience

  • Large enterprises and contact centres aiming to automate customer service with generative AI
  • CX, IT, and operations leaders focused on workflow efficiency and higher customer satisfaction
  • Suitable for various industries: financial services, healthcare, insurance, media, and publishing
  • Adaptable platform extends benefits to businesses of different sizes seeking scalable customer support solutions

Pricing

  • Details about Parloa's pricing are not available in the provided text.
  • For pricing information or tailored quotes, potential customers are encouraged to contact Parloa's sales team or request a demonstration.

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