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Parakeethealth

Automate patient engagement with AI voice agents.

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Overview

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Parakeethealth is an AI-driven patient engagement platform for healthcare organisations, founded in San Francisco in 2023. Leveraging advanced Large Language Models (LLMs), it automates repetitive administrative tasks in healthcare contact centres, aiming to improve patient access, reduce operational costs, and alleviate staffing shortages. Parakeethealth offers 24/7 patient communication to address common issues such as abandoned calls, long hold times, and inconsistent caller experiences.

How It Works

  • AI Call Centre Agent: Handles inbound and outbound calls, along with text messages, to manage patient interactions automatically.
  • System Integration: Seamlessly connects with your Electronic Health Records (EHR) or practice management system.
  • Task Automation: Fully automates tasks like appointment scheduling, referral management, and answering general patient inquiries.
  • Knowledge Base Utilisation: Ingests your organization's knowledge base, accurately answering FAQs and self-updating.

Use Cases

Automated Appointment Management
Schedule, reschedule, and cancel patient appointments automatically, reducing manual workload.
Streamlining Patient Referrals
Automate follow-ups and scheduling for referred patients to boost visits and timely care.
24/7 Patient Communication
Provide continuous support for patients via calls and SMS—even outside regular business hours.

Features & Benefits

  • Schedules appointments: automate scheduling, rescheduling, or cancellations via EHR integration
  • Manages referrals: initiate and schedule inbound referrals, increasing visits and revenue
  • Closes VBC care gaps: automate wellness and follow-up calls for better VBC metrics
  • SMS texting: two-way texting between AI/staff and patients
  • Answers FAQs: leverages practice knowledge base for accurate, consistent responses
  • Available 24/7: continuous patient support, eliminating missed calls and long waits
  • Cost reduction: decrease call centre operations costs by up to 60%, acquisition costs by 51%
  • Increased efficiency: 42% more calls answered, 360% ROI in six months

Target Audience

  • Healthcare organisations such as health systems and practices
  • Those seeking to improve patient engagement
  • Organisations aiming to reduce administrative burden
  • Practices looking to lower operational costs through AI automation

Pricing

  • Pricing information is not detailed in the provided text.
  • Contact Parakeethealth for a demo and tailored pricing based on your specific needs.

FAQs

What challenges does Parakeethealth address for healthcare practices?

Parakeethealth helps practices overcome staffing shortages, burnout, high turnover, abandoned calls, long hold times, expensive training costs, and inconsistent caller experiences by automating patient communication.

What administrative tasks can Parakeethealth's AI agent automate?

The AI agent can fully automate repetitive administrative tasks such as appointment scheduling, rescheduling, and cancellations, referral management, closing value-based care gaps, and answering general inquiries.

How does Parakeethealth improve patient access and experience?

By providing an AI agent available 24/7, Parakeethealth ensures patients can call any day, any time, eliminating missed calls and long hold times, and offering convenient two-way SMS texting.

Does Parakeethealth integrate with existing healthcare systems?

Yes, the AI agent integrates directly with your Electronic Health Records (EHR) or practice management systems to seamlessly manage appointments and patient data.

What are the financial benefits of using Parakeethealth?

Using Parakeethealth can lead to a reduction in call centre operations costs by up to 60%, a 51% decrease in patient acquisition costs, and a 360% ROI within six months, while also increasing calls answered by 42%.

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