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Outbound

Streamlining phone-based administrative work across the revenue cycle with Conversation AI built for healthcare.

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Overview

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Outbound AI delivers advanced Conversation AI specifically designed for the healthcare sector. Our innovative AI agents act as powerful workforce multipliers, significantly boosting productivity while enhancing the daily work experience for human teams. Healthcare organisations spend countless hours on phone-based administrative tasks, and Outbound AI's platform is engineered to simplify this complex and costly work across the entire revenue cycle. We address the challenge of digitising the final 20% of transactions, which often remains time-consuming. Our fully scalable AI agents are expertly trained to partner with medical billing teams, offering an on-demand solution at a fraction of traditional costs. The Outbound AI Conversation AI Cloud is an enterprise-class platform, quickly deployable and integrable into any environment, built by seasoned healthcare IT executives and conversational AI experts. Outbound AI has been recognised with the Healthcare AI Impact Award 2024 for its success in eliminating human-intensive administrative work and recently secured $16M in funding to accelerate the growth of its AI agent solutions.

How It Works

  • Leverage Conversation AI Cloud: Our enterprise-class Conversation AI Cloud powers solutions tailored for healthcare organisations of all sizes.
  • Deploy Intelligent AI Agents: We provide intelligent human-agent teaming software that augments existing staff and managers with a trusted virtual workforce.
  • Automate Diverse Tasks: Our portfolio of AI agents supports a wide range of healthcare job functions and tasks, including specialised training for medical billing teams.
  • Utilise Advanced Technology: The platform is powered by enterprise-grade conversational AI technologies, a real-time inference engine, custom connectors, and APIs.
  • Enable Multimodal Communications: An integrated multimodal communications stack facilitates seamless conversations across various channels, including voice, text, and chat.
  • Simplify Claims Processing: Solutions like the Claims Work Console offer out-of-the-box AI-powered tools to resolve tedious claims processing with major commercial and Medicare Advantage health plans.
  • Rapid Deployment & Integration: Outbound AI can be quickly deployed and integrated into virtually any existing healthcare environment.

Use Cases

Automate Medical Billing Tasks
Reduce manual phone-based billing work, accelerate payment cycles, and empower teams to focus on higher-impact activities with Conversation AI agents.
Transform Revenue Cycle Operations
Deploy scalable AI solutions to streamline administrative tasks, de-duplicate work, and boost productivity across healthcare enterprises and billing teams.
Customisable AI for Healthcare Partners
Utilise Outbound AI’s platform and analytics to develop, deploy, and scale tailored conversational AI solutions in any healthcare partnership scenario.

Features & Benefits

  • Conversation AI Cloud for Healthcare (enterprise-class, built for healthcare requirements)
  • Claims Work Console (SaaS for billing workflows, automates phone-based billing)
  • Multimodal Communications Stack (voice, text, chat channel support)
  • Cross-Departmental Work Stream De-duplication (eliminate redundant admin tasks)
  • Intelligent AI Agents (virtual workforce, scalable, partners with human staff)
  • Seamless Integration Capabilities (connects to existing systems of record)
  • Powerful Conversational Analytics (deep insights, data-driven improvement)
  • Customisable AI Solutions (tailored to unique organisational needs)

Target Audience

  • Healthcare organisations of all sizes
  • Physician practices
  • Healthcare enterprises
  • Healthcare partners
  • Medical billing companies and teams
  • Healthcare workers and staff involved in administrative and revenue cycle management tasks

Pricing

Information not available.

FAQs

What is Outbound AI?

Outbound AI is a Conversation AI platform specifically built for the healthcare industry, designed to streamline phone-based administrative work across the revenue cycle.

How do Outbound AI agents benefit healthcare organisations?

Outbound AI agents act as workforce multipliers, driving productivity, improving the daily job experience for human talent, and partnering with medical billing teams to handle routine administrative tasks at a fraction of the cost.

What administrative challenges does Outbound AI address in healthcare?

Outbound AI simplifies phone-based administrative work, tackles the time-consuming and costly process of digitising the last 20% of transactions, and removes administrative burdens throughout the healthcare revenue cycle.

What is the Outbound AI Conversation AI Cloud?

The Outbound AI Conversation AI Cloud is an enterprise-class conversational AI platform, purpose-built for healthcare, developed by experienced healthcare IT executives and conversational AI experts.

What specific solutions does Outbound AI offer for physician practices?

For physician practices, Outbound AI helps automate phone-based billing work, augments billing staff, streamlines burdensome claims processes, and accelerates time to payment.

What is the Claims Work Console?

The Claims Work Console is a SaaS solution powered by Outbound AI’s Conversation AI Cloud, designed to simplify phone-based billing work for physician practices and medical billing companies, improving staff productivity and fostering a better work experience.

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