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Onereach

The AI Agent Orchestration Platform

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Overview

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Onereach is a leading no-code AI agent orchestration platform designed to empower organisations to automate sophisticated workflows using Intelligent Digital Workers (IDWs). The platform enables businesses to transcend traditional RPA and IVR technologies, delivering hyperautomation, multimodal experiences, and human-in-the-loop collaboration. With real-time analytics, custom dashboards, omnichannel reach, and context-aware automation, Onereach provides the essential capabilities for scaling digital transformation efforts across enterprises. Recognised by analyst groups for its innovation, Onereach supports the development of organisational AGI and digital twin capabilities.

How It Works

  • Rapid Creation: Quickly build Intelligent Digital Workers (IDWs) using Onereach’s intuitive platform.
  • Customise & Personalise: Tailor IDWs by selecting your industry, and customise their voice, appearance, and personality to fit your brand identity.
  • Conversational Knowledge Growth: Train AI agents in a conversational manner, expanding their knowledge base and tracking their progress with statistical scores.
  • Skill Utilisation & Sharing: Tap into a vast library of pre-built skills (e.g., scheduling, invoicing), and easily share demo skills with your team.
  • Code-Free Customisation: Use GSX’s no-code tools to create and modify new skills, facilitating hyperautomation and enabling broad workflow automations across languages and channels.

Use Cases

Call Centre Transformation
Deploy Intelligent Digital Workers to filter calls, guide customers to resolutions, leverage real-time data, and enable agents to build and customise skills for hyperautomation.
Humanising Human Resources
Automate onboarding, facilitate scheduling, collect employee feedback, and enable seamless human-in-the-loop interventions across preferred communication channels.
Conversational Data Interaction
Empower teams to interact with organisational data using conversational dashboards and analytics, supporting continuous improvement and collaborative automation.

Features & Benefits

  • Advanced AI agent orchestration for automating complex workflows
  • No-code development for easy AI agent skill creation
  • Comprehensive data analytics & customisable reporting dashboards
  • Omnichannel automation across 60+ systems and communication channels
  • Organisational contextual awareness through vector database skill/data sharing
  • Delegate routine tasks for workforce optimisation
  • Extensive skill library for multiple business functions
  • Enhanced security with features like password rotation and facial recognition
  • Streamlined operations: manage shifts, facilities, contracts, and expenses
  • Automate HR, IT, finance, legal, customer service, and marketing workflows

Target Audience

  • Enterprise-level Businesses: Scale AI orchestration across the organisation.
  • Call Centre Management: Elevate customer service beyond traditional RPA and IVR.
  • HR Professionals: Enhance the candidate and employee experience through automation.
  • IT Departments: Boost help desk efficiency and security.
  • Finance Teams: Automate financial processes and reporting.
  • Legal Departments: Streamline legal workflows and document management.
  • Customer Service Teams: Improve customer interactions in both B2C and B2B settings.
  • Sales & Marketing Teams: Use AI to enhance lead generation and engagement.
  • Operations Leaders: Drive organisational hyperautomation and workflow optimisation.

Pricing

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