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Numa

AI for Dealerships

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Overview

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Numa is a pioneering AI Agent platform purpose-built for automotive dealerships. Leveraging advanced Generative AI, it transforms customer communication and operational workflows, enabling dealerships to efficiently capture missed calls, automate appointment booking, and maintain full visibility across communication channels. Based in Oakland, Numa helps dealerships boost performance, foster loyal customers, and empower staff to deliver top-tier experiences—ultimately driving profitability and customer satisfaction.

How It Works

  • AI-Powered Call Answering: Manages every incoming call, booking more repair orders (ROs) and ensuring no opportunities are missed.
  • Automated Appointment Booking: Answers calls, detects intent, and schedules appointments using advanced AI voice technology.
  • Customer Loyalty Building: Delivers automated status updates, increasing Customer Satisfaction Index (CSI) and reducing workload for service advisors.
  • DMS Integrations: Pre-built connections to Dealership Management Systems offer real-time insights into customer conversations and live activities.
  • Text Answering Service: Provides callers the option to transition to text messaging when staff are unavailable, offering scalable, 24/7 conversational support.
  • Multilingual Conversations: Enables seamless customer communication in their native language via text.
  • AI-Generated Summaries: Transcribes, categorizes, and summarizes conversations with sentiment analysis, simplifying team management and rapid response.

Use Cases

Customer Communication Management
Handle all inbound and outbound dealership interactions—voice and text—with Numa's AI Agents for seamless communication and operational efficiency.
Missed Call Recovery and Appointment Booking
Automatically capture and convert missed calls or voicemails into opportunities, and let AI Agents schedule service appointments instantly.
Boost BDC Efficiency & Customer Satisfaction
Reduce call volume for Business Development Centre teams, streamline status updates, and improve CSI through proactive, AI-powered messaging.

Features & Benefits

  • Generative AI & AI Agent platform tailored for dealerships
  • Missed Call Rescue & 100% Call Answering
  • Automated Appointment Scheduling via AI voice technology
  • Smart Routing & Labelling of conversations
  • Improved Team Collaboration & Accountability
  • Full Communication Visibility (transcription, categorization)
  • 24/7 Text Answering Service
  • Multilingual Communication capabilities
  • Automated Status Updates to enhance CSI and department efficiency
  • Pre-built DMS Integrations for live activity and insights
  • AI-Generated Summaries & Sentiment Analysis

Target Audience

  • Automotive Dealerships
  • General Managers
  • Service Managers
  • Sales Consultants
  • Service Directors
  • Business Development Centre (BDC) Managers and teams

Pricing

  • Numa offers a flat, predictable fee for its services.
  • Specific pricing plans and costs are not detailed in the provided information.
  • For precise details, please contact the Numa team.

FAQs

What is Numa?

Numa is an AI Agent platform that uses Generative AI to automate customer communication and enhance operational efficiency for automotive dealerships.

How does Numa help dealerships improve performance?

Numa helps dealerships by rescuing missed calls, automating appointment scheduling, providing automated status updates, and offering full communication visibility, which leads to increased profits, improved customer satisfaction, and empowered employees.

Can Numa handle missed calls and voicemails?

Yes, Numa is designed to rescue missed calls and provide comprehensive visibility into voicemails, automatically transcribing and summarising them so your team can quickly follow up.

Does Numa integrate with existing dealership systems?

Yes, Numa offers pre-built integrations with leading Dealership Management Systems (DMS) to provide live activity and full visibility into customer conversations.

What are Numa's AI Agents?

Numa's AI Agents are intelligent automation tools powered by Generative AI that handle tasks such as answering calls, booking appointments, providing customer status updates, and managing communications across various channels.

Can Numa communicate with customers in multiple languages?

Yes, Numa's Generative AI capability allows dealership employees to seamlessly engage with customers in their preferred native language through text-based conversations.

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