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Modulate

Prosocial voice intelligence to keep your communities safer.

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Overview

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Modulate is an advanced voice intelligence platform dedicated to making online communities safer by proactively detecting key behaviours and potential harms. By analysing over 200 million hours of voice data and flagging 80+ million voice events, Modulate empowers platforms to manage risk and improve experiences for employees and users alike. Modulate's solutions — ToxMod for voice moderation and VoiceVault for anti-fraud — help combat toxicity, foster prosocial digital spaces, and simplify compliance with complex online safety regulations including the EU AI Act, Digital Services Act, COPPA, and PCI-DSS. ISO 27001 certification highlights Modulate’s commitment to data privacy and security.

How It Works

  • Voice Chat Triage: Efficiently identifies conversations that require analysis, filtering out silence or background noise.
  • Nuanced Analysis: Analyses tone, context, and intent, understanding emotional nuance and distinguishing between harmless and risky behaviour.
  • Harm Detection & Escalation: Proactively detects and flags hate speech, harassment, and exploitation in real-time, escalating incidents as per your code of conduct.
  • Contextual Reporting: Delivers annotated conversation reports to moderators, clarifying what triggered each alert and who was involved.
  • Integrated Moderation: Seamlessly integrates with existing user reporting systems and tools, supporting voice and text chat for holistic safety coverage.
  • Confidential Connect: Safeguards privacy during phone interactions by eliminating the need for personal phone number exchange and monitoring calls for harmful activity.

Use Cases

Gaming
Powerful, nuanced voice moderation keeps game communities safer and more engaging. Reduce churn, increase player retention, and deploy industry-proven ToxMod in AAA titles and platforms.
Gig Work and Customer Service
Monitor calls and voice interactions in delivery, ride-sharing, and support. Detect and stop unsafe situations from escalating, safeguarding workers and customers in real-time.
Social Platforms & Compliance
Ensure safe voice chat in dating apps and forums, or achieve regulatory compliance with audits, user report correlation, and behaviour insights powered by Modulate's intelligence.

Features & Benefits

  • Voice-Native AI understands emotional nuance, speech acts, and listener responses
  • Intelligent & Customisable Moderation tailored to your code of conduct
  • Full Coverage & Integration with existing reporting systems
  • Prosocial Behaviour Detection and rewards
  • Integrated Text Moderation for unified oversight
  • Confidential Connect safeguards privacy and monitors phone interactions
  • Real-Time Fraud Detection with VoiceVault
  • Scalable Solutions to process millions of conversations cost-effectively
  • Deep Analysis for Fraud across 18+ languages
  • Privacy & Compliance (ISO 27001, GDPR, COPPA, etc.)
  • Plug-and-Play Integration with plugins for game/voice platforms

Target Audience

  • Digital platforms and online environments
  • Game studios and developers (indie to AAA+)
  • Community management & Trust & Safety teams
  • Gig economy businesses (ride-sharing, delivery)
  • Customer service organisations using voice
  • Social media platforms (dating apps, voice chat groups)
  • Companies focused on user safety, toxicity reduction, and voice fraud prevention
  • Organisations needing help with online safety compliance

Pricing

  • Starter:
    • Pay as you go, 15¢/hour, no minimum, 1 language, all scoring categories, automated escalation, marketing & community consultation
  • Booster:
    • £2,500/month, 20,000 voice hours included, 13.5¢ additional hours, 3 languages, data insight support and user report correlation available, automated escalation, marketing & community consultation
  • Epic:
    • £5,000/month, 50,000 voice hours included, 12¢ additional hours, 18 languages, data insight support, report correlation, automated escalation, marketing & community consultation, community manager support at launch
  • Legendary:
    • £10,000/month, 100,000 voice hours included, 11¢ additional hours, 18 languages, all features and support above included
  • Mythic:
    • £20,000/month, 200,000 voice hours included, 10¢ additional hours, 18 languages, all features and support above included
  • Custom:
    • Custom pricing, as many voice hours as needed, lowest rates, all features including single-tenant support, server-side SDK, and priority for custom feature development

FAQs

Where exactly does my data get processed and stored?

Modulate’s secure services operate within an AWS Virtual Private Cloud (VPC), with all traffic encrypted and data stored under state-of-the-art encryption at rest. Real-time monitoring and periodic cloud security audits are in place to maintain best practices.

How was Modulate designed to comply with regulations like GDPR and CCPA?

Modulate’s systems are built for privacy regulation compliance, with:
  • Automated breach notification within 24 hours
  • Consent and privacy policy guidance
  • Right to Access (full data report on request)
  • Right to be Forgotten (complete data deletion per user on request)
  • Data portability (non-proprietary formats)
  • No third-party disclosure of personal data

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