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Meya

Build and launch great customer support with Meya's flexible chatbot platform.

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Overview

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Meya is a comprehensive chatbot platform designed to help businesses build and launch exceptional customer support experiences. It offers a "batteries included" solution, combining custom coding capabilities, extensive integrations, and human-bot hybrid functionality with a customizable chat UI. Meya empowers organizations to connect any system, script any conversational flow, and code any component, ensuring a tailored solution. Built on a 3rd-generation event-oriented architecture, Meya facilitates continuous improvement with one-click app deployments and unlimited extensibility, enabling high-performance, asynchronous interactions. The platform has processed over 1 billion events and assisted more than 42 million users, demonstrating its robust and scalable capabilities for modern customer service.

How It Works

  • Define Your Bot's Logic:
    • Utilize Triggers to initiate conversations, design complex user journeys with Flows, and create custom functionalities using Components.
  • Secure Your Data:
    • Manage user information with the User DB, protect sensitive data through encryption, and securely store credentials in the Secrets Vault.
  • Develop and Manage:
    • Access the in-browser developer console with CLI, BFML and Python code editors, visual flow editor, GridQL log viewer, and usage analytics for comprehensive app management.
  • Integrate Seamlessly:
    • Connect to messaging platforms (Meya Orb, WhatsApp, Facebook Messenger, Twitter, Twilio, Google Assistant), customer support providers (Front, Zendesk, Salesforce, Twilio Flex), NLU services (Dialogflow, Wit.ai), APIs, and analytics tools (Segment, Google Analytics).
  • Deploy with Confidence:
    • Leverage a robust DevOps Workflow, GitHub Actions for deployments, and customizable app image builds.
  • Build with BFML & Python:
    • Use BFML with YAML syntax and Jinja2 templating or write Python 3 with async I/O and extend SDKs.
  • Quick Start with MeyaGPT:
    • Easily build a ChatGPT-powered bot by crawling your website in minutes without coding or training.

Use Cases

Enhanced Customer Support
Build intelligent chatbots to manage common queries, automate support, personalize experiences, and deflect cases from live agents.
Streamlined Sales & Onboarding
Automate SDR work, qualify leads, and guide new users through onboarding with personalized conversational flows.
Proactive Customer Retention & Troubleshooting
Provide real-time, event-based support, resolve common issues, and retain customers with targeted proactive assistance.

Features & Benefits

  • Customisable Chat UI (Meya Orb): Advanced mobile and web UI toolkit with buttons, markdown, inputs, tiles, and headers.
  • Flexible Customisation & Extensibility: Connect any system, script any flow, and code any component with unlimited extensibility.
  • Human-Bot Hybrid Capabilities: Seamless handover between chatbots and human support agents.
  • Extensive Integrations: Connect with messaging platforms, support providers, NLU services, APIs, and analytics tools.
  • Comprehensive Development Tools: In-browser console with CLI, BFML/Python editors, visual flow builder, log viewer, and analytics.
  • Robust Deployment & Performance: Event-oriented architecture, asynchronous processing, high performance, and one-click deployments.
  • Enterprise-Grade Security: User Database, Sensitive Data Encryption, Secrets Vault, and modern AppSec practices.
  • MeyaGPT for AI-Powered Bots: Rapidly launch ChatGPT-powered bots by crawling existing data, with no required coding or training.

Target Audience

  • Internet Service Providers: Companies seeking to innovate their customer experience and embed 24/7 support into their products.
  • Financial Services & Insurance: Organisations prioritising secure, modern workflows for customer onboarding, troubleshooting, and automating tasks.
  • Telecom Companies: Transform digital CX, reduce costs and provide always-on support.
  • Customer Support Leaders: Teams aiming to extend support with AI, deflect queries, and improve efficiency.
  • Developers & Engineers: Flexible, extensible platform supporting Python, BFML, integrations, and DevOps workflow.
  • Product Managers: Those responsible for customer experiences seeking rapid bot deployment and continuous improvement.

Pricing

  • 14-Day Free Trial:
    • Access Dev Plan with 500 MAU, 2 dev apps, 1 staging app, full console access, and all integrations. No credit card required.
  • MeyaGPT:
    • ChatGPT-powered bot option starts at $99.
  • Plan Management:
    • Manage your plan and billing directly in the Console.
  • Upgrades:
    • Contact customer success to upgrade to Pro or Partner plans.
  • Cancellation:
    • Cancel anytime through the Console; effective on the next billing date; access persists during cancellation state.
  • Reactivation:
    • Reactivate unless the account is deleted.

FAQs

What is Meya?

Meya is a comprehensive chatbot platform that enables businesses to build, launch, and manage advanced conversational AI applications for customer support and enhanced customer experiences.

Can I try Meya before committing to a plan?

Yes, Meya offers a 14-day free trial for the Dev Plan, including 500 MAU, multiple apps, and full access to the Console and integrations. No credit card is required.

Does Meya support human agent handover?

Yes, Meya is designed for human-bot hybrid interactions, allowing seamless transfer of conversations to human support agents and integrates with platforms like Zendesk and Salesforce.

Is coding required to build bots with Meya?

Meya offers flexibility for both developers and non-developers. It supports custom coding in Python and BFML, and also offers a no-code visual editor and MeyaGPT for fast deployment without coding or training.

What kind of integrations does Meya offer?

Meya provides extensive integrations with messaging platforms (WhatsApp, Messenger), customer support providers (Zendesk, Salesforce), NLU services (Dialogflow, Wit.ai), APIs, and analytics tools (Google Analytics).

How secure is the Meya platform?

Meya is built with cutting-edge AppSec practices, offering features like Sensitive Data Encryption and a Secrets Vault to protect user and company data.

What is MeyaGPT?

MeyaGPT is a feature that lets you easily build a ChatGPT-powered bot for your app or website in minutes, without coding or training, by crawling your website or data sources.

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