Mendable logo

Mendable

Just in time answers for Sales and Support

4.2
Try Mendable

Build with VideoSDK’s AI Agents and Get 10,000 Free Minutes!

Integrate voice into your apps with VideoSDK’s AI Agents. Connect your chosen LLMs & TTS. Build once, deploy across all platforms.

Start Building

Overview

Mendable provides a secure AI infrastructure, purpose-built for production environments, that enables businesses to train AI using their technical resources. This powerful AI assistant delivers instant, accurate answers to both customer and employee questions, significantly reducing pressure on sales and support teams. With trusted adoption from startups to Fortune 500 companies, Mendable grounds all AI-generated answers with verified documentation sources—minimizing hallucination and offering enterprise-grade security.

How It Works

  • Connect Your Data: Ingest data easily through an online GUI or API. Supports data modification and deletion. Automated reingestion ensures data stays synced using CRON jobs and webhooks.
  • Customise Your Model: Tailor base LLM models (including GPT-3.5-Turbo and GPT-4), with adjustable properties and more models coming soon.
  • Continuous Training: Instantly improve model performance by correcting answers. Custom prompt editing helps maintain voice and reduce hallucination.
  • Enable Tools and Actions: Grant AIs access to external tools and actions for a wide array of automations and API integrations.
  • Choose Your Component: Select and customise pre-built UI components (search bars, chat bubbles, full CLIs) or build your own based on Mendable’s API.
  • Deploy Anywhere: Flexible deployment, internally or externally, using the API to send and query data from any location.

Use Cases

Technical Support Automation
Reduce incoming support tickets and minimise team workload by deploying an AI trained on your documentation. Instantly provide onboarding and usage answers.
Sales Enablement
Empower sales teams with AI assistants to deliver just-in-time technical and industry insights, limiting research time and dependence on technical staff.
Internal Knowledge Management
Offer employees immediate answers to technical queries and company processes, improving efficiency and reducing reliance on experts.

Features & Benefits

  • Secure AI Training on company technical resources
  • Enterprise-Grade Security: SOC 2 Type II, SSO, RBAC, secure connectors, BYOK/BYOM, rate limiting
  • Managed Data Ingestion: Unlimited sources, GUI/API, automated reingestion
  • Verified Sources & Reduced Hallucinations: Answers grounded in your documentation
  • Team Collaboration & Management: SSO for team training and management
  • Advanced Model Customisation: Multiple LLMs, custom prompts, answer correction, creativity control
  • Tools and Actions Integration: External tools for augmentation and automation via any API
  • Flexible Deployment Options: Internal, external, API-driven, rapid setup
  • Pre-built Components: Search bars, chat bubbles, full CLIs, highly customisable
  • Comprehensive Usage Insights: User query analysis, real-time monitoring, satisfaction tracking, continuous optimisation
  • Operational Efficiency: Reduce support tickets, lower overhead, faster ROI, better user experience

Target Audience

  • Sales and Support Teams
  • Customer Success Professionals
  • Product Teams
  • Developers and Engineers
  • Enterprise Organisations (Startups to Fortune 500)
  • Businesses automating technical Q&A, reducing support tickets, and improving efficiency

Pricing

  • Free Plan:
    • £0 / month, 500 message credits.
    • Includes pre-built components & API, unlimited data sources, analytics, model customisation, data connectors (Notion, Zendesk, Google Drive), custom fine-tuning, white-label components, data export.
  • Enterprise Plan:
    • Custom pricing, 500+ monthly message credits.
    • Includes all Free features plus: white label, custom fine-tuning/models, BYOK, SSO, analytics & data export, custom connectors, SLA & premium support.
  • Message Credit Usage:
    • GPT-4: 3 credits/message
    • GPT-3.5-Turbo: 1 credit/message
    • Claude-2: 2 credits/message
    • Tool usage: 3 credits/message
    • Credit consumption varies by underlying model.

FAQs

Is it free?

Yes, Mendable offers a free plan with 500 message credits. It's also free for some Open Source projects; contact Mendable for eligibility.

Do you train your AI model with my code?

Currently, Mendable does not access your code repositories. If this feature is added in the future, opting out will always be possible.

How do I remove the Powered by Mendable?

Upgrade to an enterprise or custom plan and contact eric@mendable.ai for assistance.

Is GPT-4 pricing different?

Yes, GPT-4 uses 3 credits per message versus 1 for GPT-3.5-Turbo. Using GPT-4 exclusively means 500 credits equal about 166 messages.

Can you correct the AI response?

Yes, you can correct AI responses directly in the platform. The model will learn and improve from your feedback.

How do I get an anon key?

Sign up and create a project on mendable.ai. Find your anon key in the dashboard's API Keys section. Anon keys are for client-side use.

Featured Products