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Marrlabs

AI Voice Agents: Indistinguishable from Humans for Every Customer Interaction

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Open Source AI Voice Agent SDK

Integrate voice into your apps with VideoSDK's AI Agents. Connect your chosen LLMs & TTS. Build once, deploy across all platforms.

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Overview

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Marrlabs provides advanced AI Voice Agents, including the flagship product Vox, designed to revolutionise customer interactions. These agents are engineered to be indistinguishable from humans, eliminating hold times, reducing operational costs, and scaling customer service and sales efforts with ease. Leveraging the proprietary Symphonia platform and advanced Large Language Models, Marrlabs delivers highly customised and empathic conversational agents. Founded by experts behind Siri and Samsung’s S-Voice, and based in San Francisco, Marrlabs ensures proven performance with over 1,000,000 calls made and a commitment to 24/7, high-quality service.

How It Works

  • 01. Intake:
    • 1-hour meeting to gather your requirements and preferences for the AI agent.
  • 02. Build, Integrate, Test:
    • Marrlabs configures, integrates, and tests your AI Voice agent with LLM training and system integration (CRM, LOS, calendar, call flows).
  • 03. Deploy:
    • Your agent is launched and ready to work. Monitor performance and outcomes via the call history dashboard.
Other points:
  • Completely managed service model: requires no technical setup or expertise from your team.
  • Built on open standards and clean APIs for flexible deployment (on-premise, your cloud, or Marrlabs' cloud).
  • Seamless integration with CRM and telephony systems, direct data writing to CRM.

Use Cases

Instant, Human-Like Customer Engagement
Connect with leads and customers in under 1 second, providing real-time responses and seamless experiences without hold times.
Effortless Scaling for Sales & Support
Handle seasonal peaks, growth, and fluctuating demand without hiring more staff or sacrificing service quality.
Industry-Ready AI Solutions
Deploy AI Voice Agents tailored for financial services, call centres, legal, real estate, hospitality, and beyond—fully integrated with your business systems.

Features & Benefits

  • Immediate Customer Engagement: Responds in under 1 second (average 660 ms)
  • Consistent, High-Quality Interactions: Uniform, error-free conversations 24/7
  • On-Demand Scalability: Effortlessly handle volume spikes without more staff
  • Quick Setup & Managed Service: No engineers needed, fully managed by Marrlabs
  • Cost Efficiency: Reduce call costs by up to 90%
  • Secure and Reliable: SOC 2 compliant, 99.95% uptime
  • Proven Performance: Over 1,000,000 calls made reliably
  • Real-Time Call Analytics: Track, analyse, and prove ROI
  • Branded Caller ID: Increase trust and answer rates
  • Customisable Voice & Scripts: Adapt voice and dialogue for your brand
  • Flexible Deployment & Integration: On-premise, in-cloud, seamless CRM/telephony integration

Target Audience

  • Mortgage Lenders and Financial Services Firms:
    • Accelerate lead conversion, streamline pre-qualification, and manage large volumes of borrower inquiries.
  • Call Centres and Customer Support Departments:
    • Handle high call volumes, automate routine FAQs, provide 24/7 consistent service without extra staffing.
  • Real Estate & Property Management Companies:
    • Efficiently handle and manage client interactions and property inquiries.
  • Legal Services & Law Firms:
    • Automate client intake, schedule meetings, and provide real-time updates.
  • Travel & Hospitality Businesses:
    • Automate reservations, manage loyalty, and streamline customer support.
  • Any Business Requiring Scalable Sales & Support:
    • Instantly engage, qualify, and convert leads or provide round-the-clock, human-like customer service.

Pricing

  • One-Time Setup Fee: £1,000 (covers LLM training and full system integration)
  • Minimum Monthly Fee: £1,000 (includes 4,000 minutes/month)
  • Additional Usage: £0.25 per minute (billed by the minute)
  • Volume discounts for higher usage
Estimated annual AI Agent cost: £30,000, significantly below the £57,000/year of a comparable human agent.

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