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Maitre-d

AI customer experience platform for restaurants

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Overview

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Maitre-d is an AI-first customer experience platform purpose-built for restaurants. Automatically handling calls, texts, and emails, it can make reservations and take orders, ensuring your guests never miss a connection with your team. Trusted by Michelin-rated establishments and neighborhood favorites alike, Maitre-d offers a turnkey solution that integrates with major reservation and POS systems. Developed by former operators with real hospitality experience, it eliminates missed opportunities and elevates guest communication, typically going live in just 30 minutes.

How It Works

  • Maitre-d's team collaborates to train the AI to match your restaurant's specific flow of service.
  • Seamless integration with your existing major reservation and POS systems—no extra software/hardware required.
  • Quick setup: be operational in as little as 30 minutes, and fully live within 48 hours.
  • The system continuously learns: identifies regular guests, peak hours, popular menu items.
  • Add unlimited prompts, customize AI behavior, and update settings in seconds without coding.
  • Handles multiple calls at once, preventing guests from waiting.
  • Only around 10% of calls get transferred to staff—your team focuses on in-house hospitality.

Use Cases

Automate Guest Communications
Automatically handle phone calls, texts, and emails so guest inquiries are never missed—even during peak hours or after closing.
Streamline Reservations & Takeout
Manage reservations and takeout orders via AI, fully integrated with your existing POS and reservation systems for efficient operations.
Enhance Multilingual Hospitality
Provide exceptional service to guests in 20 languages with Jasmine, ensuring every customer feels understood and welcomed.
Free Up Staff for Hospitality
Automate routine communication so your team can focus on delivering an outstanding on-premises dining experience.

Features & Benefits

  • Automated Reservations: 24/7 booking management, handles high volume
  • Order Management: Integrates with POS for phone orders
  • Multilingual Support: Jasmine AI fluent in 20 languages
  • Automated Phone Answering: Handles calls, texts, and emails automatically
  • Call Dashboard: Real-time call tracking and clear controls
  • Conversation Trends: Identifies trends and opportunities in communications
  • Call Transcripts: Instant search and review of all conversations
  • AI Customisation & Learning: Learns your business, easy no-code updates, multiple voice options
  • Seamless Integrations: POS, reservations, payments, marketing systems
  • Team Alerts: Automated team notifications
  • SMS Links: Automated convenience SMS for guests
  • Mobile Applications: iPad & iPhone apps for management
  • Comprehensive Reporting: Operational insights through reports
  • Automated Event Planning: Streamlines event inquiry management
  • AI Powered Texting: Rapid, branded guest communication
  • Built by Operators: Designed with hospitality expertise

Target Audience

  • Restaurants of all types and sizes: Michelin-rated, neighborhood spots, multi-location groups
  • Restaurant owners and operators aiming to automate guest communication
  • Teams seeking to streamline operations and increase efficiency
  • Businesses wanting enhanced customer experience and hospitality

Pricing

  • Basic: $199/month per location - For walk-in service. Features include automated phone answering, team alerts, SMS links, and 24/7 support.
  • Standard: $299/month per location - For in-house service focus. Features include automated reservations, iPad/iPhone app access, and reporting.
  • Premium: $399/month per location - Perfect for takeout and reservations. Adds automated takeout orders, automated event planning, AI powered texting, and multilingual support.
  • Enterprise Solutions: Custom pricing for 10+ locations - Tailored for groups needing advanced automation, customization, and support.

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