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Loman

Loman: The 24/7 AI Phone Agent for Restaurants – Never Miss a Call.

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Overview

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Loman is an advanced AI phone agent and receptionist created for restaurants. It answers 100% of incoming calls 24/7, handling phone orders, reservations, menu questions, and catering requests. By automating phone communications, Loman frees staff to focus on guests, reduces labor costs, cuts missed orders, increases revenue, and improves customer experience. With 43% of restaurant calls going unanswered and 63% of customers hanging up when put on hold, Loman ensures every opportunity is captured.

How It Works

  • Call Answering: Instantly answers 100% of calls like a human—no waits, no missed calls.
  • Custom Training: AI is deeply trained on your menu, dietary info, business FAQs, and pricing for accurate, custom responses.
  • Orders & Reservations: Efficiently takes orders/reservations and sends them to your integrated POS or booking system.
  • Multi-Call Handling: Simultaneously manages multiple calls without losing quality.
  • Advanced Routing & Transfer: Intelligently routes or transfers calls to human staff as needed for complex queries.
  • Multilingual: Supports over 30 languages to communicate with guests in their native tongues.

Use Cases

Automated Phone Orders
Loman captures takeaway and delivery orders by phone, including menu customisations, and syncs them directly to your POS—eliminating missed sales and errors.
Reservation Management
Loman automates 24/7 table bookings, allowing customers to reserve without waiting or staff intervention.
Menu Inquiry Handling
Loman answers customer questions about menu items, dietary options, pricing, and availability to enhance service and reduce staff workload.

Features & Benefits

  • 24/7 AI Phone Agent
  • AI Phone Orders
  • Custom Training on Menu & Business Info
  • Advanced Routing & Warm Call Transfers
  • Seamless Integrations with POS/CRM/Calendars
  • Reservations Management
  • 24/7 AI Chat Bot for Website
  • Custom Quote Generation for Catering
  • Appointment Booking
  • Intelligent Lead Routing
  • Inbound Call Analytics
  • Call Recording & Transcript
  • Bilingual Phone & Chat (30+ languages)
  • On-Demand Credit Check

Target Audience

  • Restaurants and fast-food operations of all sizes (independent to large brands)
  • Restaurant owners and managers seeking to:
    • Enhance customer service
    • Improve staff efficiency
    • Reduce labour costs
    • Increase sales by automating phone processes

Pricing

  • Starter: £199/month. Basic call management, humanlike AI voice, outbound SMS, inquiry handling, automated transfer/interruptions, customer dashboard. £0.59/min after 500 minutes. Unlimited calls.
  • Premium: £399/month. Includes Starter features plus takeout/delivery, reservations, POS integration, order confirmation texts, advanced analytics. Minimum 500 minutes/month, based on call volume.
  • Enterprise: Custom pricing. For large brands—includes Premium features plus advanced analytics, white glove setup, dedicated support agent, voice cloning, custom integrations.

FAQs

Is this cheaper and better than human or answering service?

Loman.ai provides AI-driven interactions at a quarter of the cost of traditional answering services, with 24/7 operation, higher consistency, and the capacity to handle complex queries. It improves over time and maintains high reliability and precision.

Does Loman AI get orders right?

Loman achieves over 98% order accuracy by using advanced NLP and being deeply trained on your provided menu and business data. It clarifies uncertain orders before confirmation and continually improves from experience.

What voice will the AI have? Can I train it on my voice?

Loman offers multiple customer-friendly voices and can be trained to use your voice or any preferred voice.

Do I have to change my phone number?

No. You simply forward your existing number to your Loman agent, typically via your current VOIP system.

Does Loman record calls?

Yes, with transparency and customer consent, calls can be recorded for quality and training. Businesses control whether call recording is enabled.

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